19/12/2017 Nicole H, Mackay, Australia
Stayed here for 5 nights in 2 interconnecting rooms. Our rooms were large with views of the pool....Good balcony too. Breakfast was very average as not much western food (mainly indonesian)...location... more
Stayed here for 5 nights in 2 interconnecting rooms. Our rooms were large with views of the pool....Good balcony too. Breakfast was very average as not much western food (mainly indonesian)...location not so good for people who don't know the area, but for us great. The hotel is super quiet, and personally think it shouldn't be under the best western banner as it is lacking quality and is a tad tired.... Staff at reception didn't come across as friendly, but they were efficient. Overall, ok for a short stay, but seems the hotel isn't aimed at the western market. less
GM_BWResortKuta, Front Office Manager at Best Western Resort Kuta, responded to this review
Thank you for your feedback during staying with us. Concerning with your feedback about our breakfast variance and quality of food was average staff reception was not friendly we are from management do apologize with your experience stay was not exceed your satisfaction. We will take seriously your problem to improving our hotel quality of Bestwestern standard service and hotel accomodation to make our costumer fill satisfied staying with us at near future.
Front Office Manager