A tired hotel
06/02/2019 robertmX429NY, Denpasar, Indonesia
It’s an old hotel, probably built in the eighties, the style is dated and it’s looking shabby and tired. The rooms are large but the woodwork and tiling are roughly done, probably because when it was ... more
It’s an old hotel, probably built in the eighties, the style is dated and it’s looking shabby and tired. The rooms are large but the woodwork and tiling are roughly done, probably because when it was built it was all they could manage using local trades. The aircon leaked condensation into the room and struggled to keep it cool. Bathroom was ok. Breakfast was a big disappointment, not up to any international standard, very few choices, my wife said it was “stingy”. The staff, all young, were obviously not experienced, I asked for a fork, which only produced a startled look and no fork! Worst cup of coffee I’ve had in years. I won’t stay here again. less
GM_BWResortKuta, Front Office Manager at Best Western Resort Kuta, responded to this review
Dear Mr Robert,
Thank you for your feedback during staying with us. We do apologize with our staff training service at our restaurant was not accommodate your request properly. We will take seriously with our staff service issue with give them education and train to improving our service to customer in the near future.
Once again thank you for your review we do hope we can delivered better staff service.
Room Division Manager