Impressive older style of property
08/10/2019 islandgirl436, London, United Kingdom
We stayed for three nights on a Riviera holiday. Hotel is older style lovely chandeliers and grand rooms, at the edge of town, but an easy walk to all the shops, restaurants, beach area just across t... more
We stayed for three nights on a Riviera holiday. Hotel is older style lovely chandeliers and grand rooms, at the edge of town, but an easy walk to all the shops, restaurants, beach area just across the road.
We had a room with a balcony and sea view. Rooms are very small, only just able to walk around the bed, bathroom okay.
We found Breakfast was very good, except for only one coffee machine. Most hotels these days have two or three, so a little wait to get your coffee, when travelling with a group of 32. Our evening meal was included, very large portions, four course dinners were fine, just a mix up at our table on the last night, five of us waiting for the main course, whilst the others on the table had already eaten theirs.
Service was efficient but not friendly.
The hotel is a good base for seeing the area, easy to visit Portofino and Cinque Terra by local boats. less
pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Thank you so much for your comments about your stay at our property and for your lovely words about the charm of our lounges, with their classic antique furniture.
By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future.
We are sorry to read you had to wait a little to get your coffee at breakfast, even if our machine is actually very quick and efficient. Moreover, you could have asked a coffee to the staff in the breakfast room, who would have been glad to bring you one to your table very fast.
We also regret you did not find the service at restaurant very friendly and we honestly don't understand the reason, as the staff is usually very appreciated not only for his efficiency but also for his kindness.
We do hope to welcome you back to our hotel soon.