Best Western Regina Elena

I am a long time visitor to the area and normally stay in other hotels. My hotel stay was absolutely the worst. I love Italy and I get we are in a foreign country but we stayed two nights and we asked them more then 5 times to check our AC as it was at minimum 80 degrees in our room at all times room 531 - we got BS lip service each time - they all said we turned it on now or we will check - it was so ridiculously hot the entire time that we left early just to get to our car for some AC. I get it is hot and I am use to the relatively poor AC but this was straight neglect. DO NOT WASTE YOUR moNEY on this place - they do not care less

We stayed in the hotel three nights with my husband 16.-19.09.20. The room was okay but needs renovation very soon. I liked the location just at the beach but 40€ per two sunbeds a day is too much. And when I tried to get some discount for the morning at the beach it was not possible. This I found very weird as the beach was not full so I did not understand why? When you walk 300m to the next beach you can get the whole day 23€ and half day 19€. Breakfast was very good. I would come back for the location but nothing else. less

Very impressed with all the anti-covid19 measures set up in this hotel! Was a bit hesitant to travel because of my auto immune disease, but am totally reassured after 9 days spent in this amazing hotel: masks worn by everyone, all meals have to be reserved and tables are set apart and totally cleaned between guests, breakfast buffet is protected by glass and manned by waiters, hydroalcoolic gel is found everywhere even in elevators, room keys are constantly disinfected, pool and beach access is well organized with loungers set widely apart, very smooth operation, they even clean kids'sandbox and beach toys! Totally amazing, safe and enjoyable! Thank you Francesca, Anita, Pier Giorgio, and everyone, for all your efforts to keep us safe, and for making our stay a memorable one! PS: Great zabaglione and chocolate birthday cake: Congratulations to the chef! less

The staff at the hotel was fantastic. We have been travelling with our son who is 8 years old. At the restaurant all the waiters have been outstanding, a special thanks to Denis and Eugenio always careful to any need we had. Food was great and they were all very careful with the Covid rules, which made us feel very safe. The sea in front of the hotel is just stunning, with plenty of snorkeling sites and very clean water. We will surely come back. Thank YOU less

I arrived all discombobulated and partially deaf (from flying ear-block). Gian Paolo at reception quickly helped me with parking and issued me my key to a very nice room with a view of the sea and a great balcony. Additionally, Isabella, at reception tried to help me with making an Autostrade payment on the Business Center computer. Although, we couldn't get an internet connection, she was very sympathetic to my plight and helpful. This is a great location for visiting the area, especially the Portofino area where parking is troublesome. Just take the bus from the stop right out in front of the hotel and don't fight the traffic. NOTE: tickets are sold at the reception desk. The rooftop pool is fantastic, offering indescribable views and a large sundeck. The buffet breakfast was the best I had in Italy, bountiful, diverse with local specialty offerings, and delicious. Dine inside or on the patio. There are several beaches in front of the hotel and the promenade of Santa Margherita Ligure is a great stroll and easily walkable. Parking is offered at 20 euro and street parking almost nonexistent. Also, the lifts were tiny for my 6'4", 125kg frame with luggage (hahaha), but workable. Good free WiFi. less