10/10/2017 Anna D, Los Angeles, California
I’m not sure why my first review was deleted. I think it was a beyond accurate review of how we were treated while at this hotel. I will not go into detail again but as a tourist asking more than two ... more
I’m not sure why my first review was deleted. I think it was a beyond accurate review of how we were treated while at this hotel. I will not go into detail again but as a tourist asking more than two questions was forbidden. Isabella was beyond rude and we had the worst experience because of her. We were not on vacation to receive attitude from the workers when we are paying to stay there. I will never return to this hotel ever again. less
pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Your first review was deleted, because it was not acceptable to receive such nasty and rude comments, totally against one person, who has helped you and answered all your questions, since the first time you arrived.
We are so used to welcome hundreds and hundreds of guests; therefore, we are also used to so many questions, to which we are always happy to answer. As you can read on a lot of other reviews, everybody thinks that our reception staff are extremely friendly, polite, helpful and dedicated, with NO EXCEPTION!
We normally receive feedback concerning the hotel rooms, the facilities and the service received during the stay, which can be useful to all readers, with their suggestions and advice.
Instead, yours is only expressing your judgement about one of our colleagues and this cannot be of any utility to anybody! You are only telling people that you did not like a specific person, which is only your personal opinion and might not even be interesting for the majority of readers. We actually think that your aggressive and impertinent comments are completely inappropriate.
Sadly, we have just found out that on this web site you are allowed to publish such offending language.