Gracious,kind and caring staff
07/12/2016 canprairie, Saskatoon, Canada
My husband was feeling very ill with very bad cough and chills. When we arrived he just wanted to get into bed and not go down to the dining room for the included dinner. I asked the front desk if I ... more
My husband was feeling very ill with very bad cough and chills. When we arrived he just wanted to get into bed and not go down to the dining room for the included dinner. I asked the front desk if I would be able to take up a bowl of hot broth for him from the dining room. The receptionist was sympathetic, and said this was not on the menu for dinner, but that the chef would make up whatever he wanted and send it up before dinner. The hotel refused to charge for this extra service. I was out of the room when delivery was made and my husband was too under the weather to even think about a tip. When I tipped the kitchen and serving staff the next morning they were so gracious and appreciative.
The room was attractive, very clean and comfortable, but it was the staff that really made us comfortable. We were part of a bus tour in Italy, and they certainly chose well with this hotel. less
pciana, Responsabile relazioni con la clientela at BEST WESTERN Hotel Regina Elena, responded to this review
We cannot thank you enough for these touching words!
Actually, we feel we did nothing extraordinary for you: whenever we have the possibility to help and take care of our guests, it’s just natural for us to do it with pleasure and joy. Your wishes and requirements are the most important thing for us!
It is nice to read that you also enjoyed the cleanliness and the comfort of your room, which has maybe helped as well.
Hoping to welcome you on a luckier occasion in the future, we wish you and your husband all the best.
With our warmest regards.