Best Western Regina Elena

We stayed in the hotel three nights with my husband 16.-19.09.20. The room was okay but needs renovation very soon. I liked the location just at the beach but 40€ per two sunbeds a day is too much. And when I tried to get some discount for the morning at the beach it was not possible. This I found very weird as the beach was not full so I did not understand why? When you walk 300m to the next beach you can get the whole day 23€ and half day 19€. Breakfast was very good. I would come back for the location but nothing else. less

Very impressed with all the anti-covid19 measures set up in this hotel! Was a bit hesitant to travel because of my auto immune disease, but am totally reassured after 9 days spent in this amazing hotel: masks worn by everyone, all meals have to be reserved and tables are set apart and totally cleaned between guests, breakfast buffet is protected by glass and manned by waiters, hydroalcoolic gel is found everywhere even in elevators, room keys are constantly disinfected, pool and beach access is well organized with loungers set widely apart, very smooth operation, they even clean kids'sandbox and beach toys! Totally amazing, safe and enjoyable! Thank you Francesca, Anita, Pier Giorgio, and everyone, for all your efforts to keep us safe, and for making our stay a memorable one! PS: Great zabaglione and chocolate birthday cake: Congratulations to the chef! less

The staff at the hotel was fantastic. We have been travelling with our son who is 8 years old. At the restaurant all the waiters have been outstanding, a special thanks to Denis and Eugenio always careful to any need we had. Food was great and they were all very careful with the Covid rules, which made us feel very safe. The sea in front of the hotel is just stunning, with plenty of snorkeling sites and very clean water. We will surely come back. Thank YOU less

I arrived all discombobulated and partially deaf (from flying ear-block). Gian Paolo at reception quickly helped me with parking and issued me my key to a very nice room with a view of the sea and a great balcony. Additionally, Isabella, at reception tried to help me with making an Autostrade payment on the Business Center computer. Although, we couldn't get an internet connection, she was very sympathetic to my plight and helpful. This is a great location for visiting the area, especially the Portofino area where parking is troublesome. Just take the bus from the stop right out in front of the hotel and don't fight the traffic. NOTE: tickets are sold at the reception desk. The rooftop pool is fantastic, offering indescribable views and a large sundeck. The buffet breakfast was the best I had in Italy, bountiful, diverse with local specialty offerings, and delicious. Dine inside or on the patio. There are several beaches in front of the hotel and the promenade of Santa Margherita Ligure is a great stroll and easily walkable. Parking is offered at 20 euro and street parking almost nonexistent. Also, the lifts were tiny for my 6'4", 125kg frame with luggage (hahaha), but workable. Good free WiFi. less

We arranged airport pickup 3 weeks ahead of our flight into Genoa. We re-confirmed our airline, flight number and contact number the day before we arrived. Our flight arrived early, but by the time we waited for our carry-on bags to be unloaded as it was a small plane, took a bus to the terminal it was only 10 minutes ahead of my best guess pick up time of 1:45. When we exited baggage claim into the small terminal there were six drivers with name cards. None of them were ours. We walked around the terminal a few times with no luck before going out to where the taxis were, thinking our driver might be there. The hotel gave us no clue as to where he would be and didn’t give us a number to call him. At 1:40 I called the hotel and was told that since our flight arrived early the driver assumed he missed us and had left but that they would call him and have him return. I called 8 minutes later and was told they couldn’t reach him but they would get back to me. After 24 hours of flying I told them we would wait 5 more minutes but then would take one of the ten taxis parked right in front of us. While I was making these calls my husband went back into the terminal and walked all around looking for our driver. After my third call they told me they still couldn’t reach the driver but wanted us to keep waiting. I told them we had waited 30 minutes and that was long enough. We took one of the airport taxis and had to pay 40 Euros more. The front desk apologized when we checked in and we thought the matter was settled. After traveling half way around the world we just wanted to rest and enjoy our vacation. A few hours later I went to the front desk and asked for a local map. I was accosted by I assume the manager and assistant manager asking me what had happened. I recounted the situation to them. Instead of an apology I was tersely told that “Since we were no shows the hotel had to pay the driver”, I told them we we not no shows. We were there and called the hotel 3 times and got no valid answers and after waiting 30 minutes we had to find our own transportation. The manager then rudely told me “Well, you can decide whether you want to pay for it.” She then rudely turned her back on me and walked into her office and shut the door on me. I tried re-explaining what had taken place to the assistant manager. I asked her why hadn’t the driver call us - I emailed our phone number? Why weren’t we given the driver’s name and phone number in case we couldn’t find him? She wouldn’t answer this, she just told me that this driver picks their guests up all the time and there has never been a problem. I told her we have been picked up dozens of times by hotel arranged drivers and we have never had a problem. Here is what we are left with. We were at the airport. They had our flight information. We waited 30 minutes, searched the very small terminal 3 times, and called the hotel 3 times before finding other transportation. We performed our due diligence. The hotel is now blaming us and insinuating we should pay their driver even though they can provide no proof that he was ever there. Instead of enjoying our vacation we now find ourselves in a hostile uncomfortable environment in a foreign country. We are copying this to our friends and family should any unexpected retribution occurrences take place. less