03/06/2017 Donna1001, Chattanooga,TN
The lobby is old and has great antiques, museium type and the rooms are Ikea? Totally different. The furniture in the rooms are light, stiff and dormish. It is confusing. The staff is very distract... more
The lobby is old and has great antiques, museium type and the rooms are Ikea? Totally different. The furniture in the rooms are light, stiff and dormish. It is confusing. The staff is very distracted, even though they are not busy. Two different staff members attempted to work our safe with no luck. The bar is barely maintained, ask at front desk. The food is good when u get it. We agree it is the best option in the area, but that doesn't make it good. The first room we were given was in the back, we had to walk sideways around the bed and there was a smell of previous pet. We were given a better room when we asked. It was slightly larger and with a side view of the beach/busy road. We walked to town and had to cross a very scary, busy, road because there is limited sidewalks on the hotel side. I think they are under new family management so maybe updates are coming. less
pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Thank you for your feedback; constructive criticism and suggestions help us to continue improving, to reach the highest standard of quality where still necessary.
We are sorry to understand that we did not come up to your expectations completely, although your comments about the staff surprised us a little. The reception staff has been happy to help you immediately at your first request of changing the room: after less than one hour, you were already in the new room, larger and with a different view, as you wished. Probably, with very “distracted” staff, this could not have been possible! Moreover, if you had asked about a different room at the beginning of your stay, you would probably have had it since then.
Concerning the possibility of walks from our hotel, the well-known “Red Carpet” lays exactly in front of our building and it is there on purpose to lead walkers to Rapallo or Portofino, enjoying unforgettable dream views on the coast.
The young family who is now running this hotel (after generations and generations of the same family), will keep on introducing modernity and technology wherever needed, but will never forget or change the elegance and charming style of our lounges, which tell us a lot about our ancient history; that elegance that you did appreciate as well!