17/10/2018 cindyl289, Somerset, New Jersey
First time in Italy, wasn’t too confident in the travel agent’s choice of Best Western. This is really a BW in name only. The hotel has an old world charm in the decor. Really lovely. The lobby,... more
First time in Italy, wasn’t too confident in the travel agent’s choice of Best Western. This is really a BW in name only. The hotel has an old world charm in the decor. Really lovely. The lobby,bar, lounge area are gorgeous. The view of the bay was beautiful.
Everyone is super friendly, from the front desk to the wait staff. And genuine. Very fortunate that everyone spoke enough English that we were able to communicate. The staff at the front desk is top notch. Helped me figure out the bus to Portofino and the train into Monterosso.
We had lunch at the restaurant when we arrived, we were starved. Pleasantly surprised at the level of service and food. Extraordinary. The breakfast was also a lovely surprise. Plentiful, wide range of assorment. Staff was friendly and welcoming.
Bar was a lovely respite every evening. Beautiful rooms to just lounge and sip our cocktails.
Rooftop pool had great views. Water very cold. It was refreshing after a day of walking around town but could not see myself “swimming”. The hot tub water was about bath tub temp.
Location can’t be beat. Within walking distance into town. Beautiful views. The bus stop into Portofino is right in front of the hotel. Very convenient.
Okay, the rooms. No electronic keys here. Actually a key attached to a big brass keychain. I liked it. I had a single which was more than enough room for me. Little tight but since we weren’t spending a lot of time inside I wasn’t worried about it. The bathroom seemed typical European size. If you are expecting a lot on counter space, it’s not going to happen. The desk came in handy but my stuff was all over the place. Shower? Not the greatest water pressure. And it was a half tub that you could sit in. The problem with it is the side of the tub were high. I had to climb in and watch my foot placement. There is an anatomically correct seat built in so if you aren’t careful you’re stepping on an uneven section of tub. And the half door? Bizarre. I’m 5’2”. The shower was barely big enough to fit me. Anyone bigger would have trouble. My parents had a double room and their shower was more spacious.
If you can, request a room with a water view. At the front of the hotel. My room faced the back. Not a view but again didn’t spend much time there. Nice little balcony. The electronic shutters were a little loud.
Didn’t make it onto their private beach. Looks like the chairs and that part of the property could use some updating.
If you’re a smoker, there are lounge chairs and the restaurant patio seating that you can grab.
Great stay, would def come back here. less
pciana, Responsabile relazioni con la clientela at Best Western Regina Elena, responded to this review
Dear Ms. Cindy, you can't imagine what a pleasure we had in receiving such a long and lovely comment on your stay at the Regina Elena, for which we would like to thank you immensely.
We are especially delighted to see you appreciated our staff's behavior and realized it was spontaneous and genuine: you have perfectly understood us, and this means a lot to us.
We are also very glad you fell in love with the charming style of our fine lounges and bar area, where you could relax and enjoy a delicious drink after a full day excursion.
We know the fabulous location, convenient for reaching all the nearby places and the unforgettable gorgeous view on the Ligurian Sea contributed to make your stay a great one!
You also had a sweet thought in mentioning the key with its keychain and telling us you liked it! We are a classic hotel....very fond of our old traditions!
We are deeply thankful for your very kind words about the food you tasted at breakfast and at the restaurant: we will tell our Chef Giuseppe you found his food delicious and this will be a further spur to continue doing his best, as always!
What else? We look forward to welcoming you and your parents back to our hotel very soon!
With our warmest regards.