Best Western Regency Inn & Suites

My husband's family is from Gonzales, Tx and each yr we go about 3-4 times, I have always liked staying at the Best Western it is a nice hotel, pool, and they are one of the few hotel chains that are PET FRIENDLY. So this yr I reserved 4 rooms (via priceline.com) So 2 days before my daughter was not going to make it up on Sat due to an E.R. So I called price line and explained the problem and they call BW Mgr. Mr. Patel said NO Refunds, So I asked if we could just change the date since we are going back in 2 wks Mgr. Mr. Patel said NO.My daughter had to email w/copy of her ID and give the names of who she would give her room to while at her she was dealing with her E.R. So we get there around 2 pm we live in Houston, we pull in and I go to check in and I'm told they are NOT PET friendly I have my 2 small dogs. girl at the front desk called mgr. Mr. Patel and he stuck firmly behind the not pets, so I had to drive around Gonzales to find a place to house my pets.. This will be the last time I stay at this Best Western and again and I will be leery to book at any BW in the future. By the way the Manager Mr. Patel never once come out to explain or apologize He hid behind a camera, phone and his employee. THE BW IN GONZALES JUST LOST A WHOLE LOT OF BUSINESS, My family is huge and we go spend a lot of time in Gonzales. less

The Best Western Regency Inn & Suites provides functional accommodations in a small town. Check in was easy, staff was courteous and helpful, the room was clean, the A/C worked fine, the wi-fi was adequate, and the pool was a nice respite from the heat. The bed was comfortable, but it definitely had body impressions in the mattress. The fridge in my room also froze the one thing I put into it, but I'm sure if I had talked to the staff about it, they would have provided a solution. It just wasn't that important to me on this trip. I didn't eat breakfast here, so I'm unable to comment on that. One thing to keep in mind here is that while many Best Westerns are similar in class to La Quintas or Holiday Inn Express, this one is very basic and feels more like a Motel 6 or similar, all the way down to the soap and shampoo dispensers in the shower. This isn't necessarily a bad thing, and I would stay here again because it is well kept, but it is something to keep in mind as far as expectations are concerned. All in all, while there was nothing here that wowed me, it was definitely an overall pleasant stay, and I appreciate the management and staff for providing a clean and comfortable experience. less

I recently stayed at this hotel because my plumbing was being repaired and we didn't have water. I had worked all day, my son was at school all day, and we had a cub scout meeting afterwards and didn't find out about no water till we got home at 9 pm. We checked in at another hotel only to find out after we had attempted to take a shower that they were having plumbing issues and had no hot water. We called and made a reservation late at night and arrived in our pajamas at this hotel. It was our first time staying at this hotel. The staff was was friendly and helpful. She offered us bottled water which was great! Our room was clean and spacious. The bed was comfortable and we both sleep well and the shower water was hot! I really liked the ceiling fan in the room because that is what I have at home and I'm used to it. The breakfast was good, they offered breakfast tacos which was wonderful! The only draw back was we were in room 301 which is closest to the road and due to the noise from the traffic took a little while to get to sleep.I would definitely recommend this hotel and my 9 year old likes it better too! :) less

I was in Gonzales to see family during Christmas. I've stayed at this Best Western several times previously (some years past) and always been satisfied - this time was no different ... a pleasant stay. The bed was very comfortable, the room quiet, and the shower had plenty of volume and good hot water. The staff that I interfaced with were pleasant and courteous. less

A great place to stay with great staff and employees - very clean and close to town - also pretty quiet neighborhood with restaurants and shopping available. We were vacationing along the "BBQ Trail" and centered out of Gonzales - very convenient to all the popular BBQ restaurants in the area. less