Slow (if working) internet and Smoking Room only
18/09/2019 nathansI9834EF,
Unless staying in Gonzales is needed to cut out travel time, I'd look elsewhere. The internet, when it stays connected long enough to do anything, is so slow that 240p video cannot stream without sto... more
Unless staying in Gonzales is needed to cut out travel time, I'd look elsewhere. The internet, when it stays connected long enough to do anything, is so slow that 240p video cannot stream without stopping to buffer. I was also not asked for my smoking preference and was placed in a smoking room. Had I known that was all that was available, I would have gone elsewhere. There are comparable options in Victoria and Cuero that are better options. less
Syria-44554, Manager at Best Western Regency Inn & Suites, responded to this review
Hi nathansI9834EF, I'd like to first apologize that your stay with us was not your best. As a Best Western Rewards member who specifically booked a Smoking Room directly- via the corporate website, we made sure to give you the room type that you selected. It's always our top priority to give our guest the room type of their preference. Had it been in the web comments that your preference was non-smoking, we would have definitely called to inform you that none were available. However, there were none, so the reservation was left as it came through to us. Unfortunately, we were also fully occupied upon your arrival and were unable to offer any changes at check in.
As per the internet speed, I have checked our Internet Speed Test Log that is run daily, and do not see any drops in the service on that date. [[Our report for that date: Your Internet speed is very fast
Your Internet connection should be able to handle multiple devices streaming HD videos, video conferencing, and gaming at the same time.]] So I do apologize for you having that issue as well. I do hope that you will consider giving us another opportunity to serve you better!