Best Western is Best Again
02/01/2017 Steve B, Portland, Texas
To the management and staff of the Best Western Regency Inn & Suites in Gonzales Texas I simply want to say Thank You for treating me so courteously and graciously. You were awesome on the phone when ... more
To the management and staff of the Best Western Regency Inn & Suites in Gonzales Texas I simply want to say Thank You for treating me so courteously and graciously. You were awesome on the phone when I was choosing where to stay; very understanding when I cancelled my reservation----and then re-reserved the same room the same day; and very interested in knowing if I was happy with my stay when I checked out. My room was very clean and very comfortable. I had everything I needed and more. When I plan to stay in Gonzales Texas again; I will have where to stay already settled. Thank You again for caring about your Best Western, and the guests who choose to stay there. less
Syria-44554, Manager at BEST WESTERN Regency Inn & Suites, responded to this review
Hello Steve B, On behalf of our entire team at BW Regency Inn & Suites, thank you for such a wonderful review of our customer service and property... And also for the little chuckle reading your review...hey, we get it, things happen!! We are just glad that you were finally able to get settled, and had a satisfying stay. It's great knowing that you will be our guest again on your next trip to our area!