Best Western Regency Inn & Suites

1811 E Sarah Dewitt Drive, Gonzales, Texas, 78629-2612, United States
based on 95 reviews Trip Advisor Logo
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Best Western Regency Inn & Suites

This Best Western hotel in Gonzales, Texas is conveniently close to all the areas top destinations and boasts fantastic southern hospitality. Enjoy a quiet, friendly atmosphere and clean, sanitary rooms. Youll have all the comforts and amenities of b show more

Pets not accepted
Check-in & Check out14:00:00 | 11:00:00
1811 E Sarah Dewitt Drive, Gonzales, Texas, 78629-2612, United States

Reviews of Best Western Regency Inn & Suites

Traveller Overview:
4.5 Rating: 95 reviews
Excellent 69%
Very Good 23%
Average 4%
Poor 2%
Terrible 1%
Rating

dwayneacusick, wrote review 12/12/2019

Come and Take it

Ok. this review I have good and half bad. the hotel was clean and comfortable the pool and the grounds were great. we stayed there 2 nights Friday and Saturday. Saturday morning got disturbed by the c... more

Owner Response
Syria-44554, Manager at Best Western Regency Inn & Suites, responded to this review
dwayneacusick, I sincerely apologize for this mishap. I remember it clearly.... After looking into the complaint that the room did not get cleaned. We found that one housekeeper logged that the person in the room refused service when they went. Another housekeepers log said that a guest in passing - (in the parking) told her to please service his room, but did not provide a room number. The final log was checked and confirmed that all rooms were visited by the housekeepers. We assume it was this room that was overlooked, as it had already been logged as No Service wanted. Again... I am truly sorry and I appreciate that you were still kind enough to compliment the things you found to be good.
Rating

S4184CXpauln, wrote review 03/12/2019

The Best Western Motel in Gonzales (Tx) - a clean, comfortable, place to stay

The Best Western Motel in Gonzales (Tx) is not one of the (several) motels that have popped-up in just the last few years due to the local 'oil boom'. I have stayed there going back at least 10 to 12 ... more

Owner Response
Syria-44554, Manager at Best Western Regency Inn & Suites, responded to this review
We are so pleased with your kind, detailed review S4184CXpauln. As you mentioned, since the oil market has come, there are now so many choices in where to stay when you come to Gonzales. With that said, thank you for your loyalty in always choosing us over the years..It's always a pleasure to have you as our guest.
Rating

jgurleski, wrote review 11/10/2019

Great Place to stay

The rooms were clean and comfortable and the service exceptional. The only issue we had was that the sink had a small leak which we reported upon our departure at which point they were going to send s... more

Owner Response
Syria-44554, Manager at Best Western Regency Inn & Suites, responded to this review
Thank you for such a great rating and review jgurleski! I'm so glad that overall, your stay with us was a good one. I also appreciate you informing us of the sink issue. We did have maintenance go in immediately to tighten everything up. We do look forward to seeing you again in the future!
Rating

nathansI9834EF, wrote review 18/09/2019

Slow (if working) internet and Smoking Room only

Unless staying in Gonzales is needed to cut out travel time, I'd look elsewhere. The internet, when it stays connected long enough to do anything, is so slow that 240p video cannot stream without sto... more

Owner Response
Syria-44554, Manager at Best Western Regency Inn & Suites, responded to this review
Hi nathansI9834EF, I'd like to first apologize that your stay with us was not your best. As a Best Western Rewards member who specifically booked a Smoking Room directly- via the corporate website, we made sure to give you the room type that you selected. It's always our top priority to give our guest the room type of their preference. Had it been in the web comments that your preference was non-smoking, we would have definitely called to inform you that none were available. However, there were none, so the reservation was left as it came through to us. Unfortunately, we were also fully occupied upon your arrival and were unable to offer any changes at check in. As per the internet speed, I have checked our Internet Speed Test Log that is run daily, and do not see any drops in the service on that date. [[Our report for that date: Your Internet speed is very fast Your Internet connection should be able to handle multiple devices streaming HD videos, video conferencing, and gaming at the same time.]] So I do apologize for you having that issue as well. I do hope that you will consider giving us another opportunity to serve you better!
Rating

Seaside41761920060, wrote review 18/03/2019

Great hotel

This hotel is great in price right by HEB and Wal-Mart, quite,and breakfast was good they had bacon and egg, chorizo and egg, and bean bacon egg and cheese tacos with salsa so good and you regular waf... more

Owner Response
Syria-44554, Manager at Best Western Regency Inn & Suites, responded to this review
Thank you for your review Seaside41761920060. I'm so glad that you enjoyed our breakfast and that you found your rate and our location to be great! I look forward to having you as our guest every time you are in our area!