Average stay but good customer service!
18/11/2016 BorisMurchant, Greenville, South Carolina
Traveling in remote areas means expectations will obviously change. This is a nice roadside motel not typically what you would envision as a Best Western. The rooms were nice and clean and the beds ... more
Traveling in remote areas means expectations will obviously change. This is a nice roadside motel not typically what you would envision as a Best Western. The rooms were nice and clean and the beds very comfortable. Coffee in the room is sub standard and the small cafe area in the morning even worse. Instant coffee machines are horrible no matter what you put in it! Had a large group of area workers that came in the first night and sat outside my room and talked very loud until midnight. Terrible nights sleep but the desk clerk was quick to move me far from that area the next morning so the second night was fine. The motel can't control inappropriate and uncaring behavior so I lost a good night's sleep but they did help fix it (would have been better if they addressed it). Better than some other options in town but I am not sure I would stay here again until I explored more of what the others have. Now i'll add to "away from the ice machine, and elevators", with "if you have work crews staying here please give me a room far away". less
Syria-44554, Manager at BEST WESTERN Regency Inn & Suites, responded to this review
I would like to start by thanking you for taking the time to leave a review for our property. And also for the wonderful compliments mentioned.
I also want to apologize again for the noise you mentioned to me in the morning. Unfortunately, as I mentioned, by the time you reported this to me, the guest in question was already checked out and I was unable to address it. However, I was happy to still relocate you to another area.
Please feel free to call anytime with any further questions or comments. It would be my pleasure to help you the best way possible.