Best Western Regency Inn & Suites

This hotel is convenient and easily accessible. The grounds were well kept, the lobby was clean, the front desk young lady was polite, friendly,and sympathetic to the need of a senior citizen. She went out of her way to find and deliver a step stool to my room so I wouldn't have any problem getting on and off their tallbed! I traveled alone and felt very comfortable and safe. less

Room smelled horrible like cheap perfume, flies were everywhere and found a dead bug in our bed. Very disappointed for the price I paid, I was expecting a higher end experience. The bed was hard and there were stray cats trying to get in our room when we opened the door. less

This is the second Thanksgiving that we have stayed at this Best Western in Gonzales when visiting friends nearby. The desk staff if very friendly, but also professional. The location is good and near to anything we needed. Breakfast, with tacos from a nearby cafe, made our stay special. Our only regret is that the cafe is closed on Thanksgiving Day and, as we learned last year, we had to make do with waffles. We will return. less

My husband's family is from Gonzales, Tx and each yr we go about 3-4 times, I have always liked staying at the Best Western it is a nice hotel, pool, and they are one of the few hotel chains that are PET FRIENDLY. So this yr I reserved 4 rooms (via priceline.com) So 2 days before my daughter was not going to make it up on Sat due to an E.R. So I called price line and explained the problem and they call BW Mgr. Mr. Patel said NO Refunds, So I asked if we could just change the date since we are going back in 2 wks Mgr. Mr. Patel said NO.My daughter had to email w/copy of her ID and give the names of who she would give her room to while at her she was dealing with her E.R. So we get there around 2 pm we live in Houston, we pull in and I go to check in and I'm told they are NOT PET friendly I have my 2 small dogs. girl at the front desk called mgr. Mr. Patel and he stuck firmly behind the not pets, so I had to drive around Gonzales to find a place to house my pets.. This will be the last time I stay at this Best Western and again and I will be leery to book at any BW in the future. By the way the Manager Mr. Patel never once come out to explain or apologize He hid behind a camera, phone and his employee. THE BW IN GONZALES JUST LOST A WHOLE LOT OF BUSINESS, My family is huge and we go spend a lot of time in Gonzales. less

The Best Western Regency Inn & Suites provides functional accommodations in a small town. Check in was easy, staff was courteous and helpful, the room was clean, the A/C worked fine, the wi-fi was adequate, and the pool was a nice respite from the heat. The bed was comfortable, but it definitely had body impressions in the mattress. The fridge in my room also froze the one thing I put into it, but I'm sure if I had talked to the staff about it, they would have provided a solution. It just wasn't that important to me on this trip. I didn't eat breakfast here, so I'm unable to comment on that. One thing to keep in mind here is that while many Best Westerns are similar in class to La Quintas or Holiday Inn Express, this one is very basic and feels more like a Motel 6 or similar, all the way down to the soap and shampoo dispensers in the shower. This isn't necessarily a bad thing, and I would stay here again because it is well kept, but it is something to keep in mind as far as expectations are concerned. All in all, while there was nothing here that wowed me, it was definitely an overall pleasant stay, and I appreciate the management and staff for providing a clean and comfortable experience. less