07/08/2018 elizabethcumming2018, Waterloo, Iowa
I did not check in until after 5:30PM. When I first entered my room, I found the room to be a complete mess, the bed wasn't made, garbage in the garbage cans, pieces of something on the floor, and the... more
I did not check in until after 5:30PM. When I first entered my room, I found the room to be a complete mess, the bed wasn't made, garbage in the garbage cans, pieces of something on the floor, and the bathroom had towels and washcloths thrown all over (the room was never cleaned is what I am guessing). I was then given another room after I complained (which the hotel service lady was not very empathetic to the situation as she kept rolling her eyes because she did not like what I had to say, but she did give me a $10 gift card to the restaurant attached to the hotel).
The next room wasn't much better. There was garbage on the floor tucked under the bed skirt and it looked like someone shaved their dog on the floor between both the beds! It was disgusting. the restaurant was disgusting as well. The fries were cold and the waitress and cook did not listen to how I wanted my food prepared. They added onions to my husband's white hamburger (which I have never seen beef that color of white before). He is allergic to onions! I emailed the general manager Collin Northcutt at firstname.lastname@example.org and assistant manager Karla Durnil at email@example.com, but I have not heard anything back. I even send them the pictures I took of the room. Worst experience I have ever had. I go to Marshallotown once a year and I usually stay at the Best Western. NEVER AGAIN!!! My advice, pay extra and go somewhere else! less
Collin N, General Manager at Best Western Regency Inn, responded to this review
Thank you for your review. I have notified our housekeepers of the issues you encountered. We continue to train new housekeepers during staffing changes and this will be used as a training tool. We hope to exceed your expectations the next time you visit Marshalltown.