20/11/2016 Karenm014, Marshalltown, Iowa
I had a family member coming into town for a couple days so I rented two rooms here instead of her usual hotel. While the breakfast selections are nice the temp of the food is not maintained at all. T... more
I had a family member coming into town for a couple days so I rented two rooms here instead of her usual hotel. While the breakfast selections are nice the temp of the food is not maintained at all. The food is luke warm at best and the eggs have water in the bottom of the pan and only one waffle maker. My real issue was when we came back to our rooms and they were locked!! 9:35am and locked out of our rooms?? After three tries of having one of our rooms rekeyed they finally had to come use the master key. When asked why they locked our rooms when check out is not till 11am she could not answer me. Most likely will not stay again. Maybe the rooms were locked for wrong intentions and they were foiled......What am I to think when the front desk were as baffled as I...... less
Mike P, Guest Relations Manager at BEST WESTERN Regency Inn, responded to this review
Thank you for taking the time to write this review and share your experience. I am terribly sorry to hear of your disappointment with our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Know that your voice is important to us and that we are working hard to address these issues and improve upon the guest experience. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.