Best Western Regency Inn

We stayed this past weekend and the room had no key card access had been removed and a deadbolt was installed up high so had to reach to top of door to lock. Very poor should replace doors just don't drill a hole and put deadbolt lock and give you a key to manually lock it very time you enter and leave very poor and not convenient and we had 3 people only 2 manual keys less

This was my first time staying at a Best Western in many years but it will probably be my last, if I can help it. The guest rooms in this hotel were so run down and are in dire need of an update (see photos). The clerks were very friendly to us at check-in. Our electronic keys did not work in the door and we were given ONE metal key on a lanyard. The deadbolt was loose enough to push back and forth in the hole. My husband used his multi-tool ti tighten it up himself. It was snowing hard outside, so we decided to grab dinner in the hotel restaurant rather than trying to find a place to drive to. As soon as we turned down the hall to the restaurant, the desk clerk hollered that the restaurant was closed for remodeling. Because of several rooms having to use metal keys and deadbolts, the access doors were left unlocked. The batteries were dead in our remote. The phone didn't have a dial tone to call the front desk. The mattresses were hard and lumpy and it was hard to sleep because of it. The shower drain just lifted right out of the tub and the tub floor gave a little while I was showering. The safety bar in the shower was loose. The indoor pool area of this hotel was stunning. I'll give them credit on that, and the free breakfast buffet was one of the best I've seen. The food selection was EXCELLENT and the worker kept the items filled. Vending machine took my money and didn't vend. We had other issues, too, which there isn't enough room here to describe. less

My room was ready and was located near a convenient entryway. The room was big not Hugh but larger than most. We had plenty of room to move and several chairs to sit. Actually quite nice for this price of a hotel room. The bed was comfortable and the bathroom had plenty of room to move about. I liked that the room had a refrigerator and microwave.Nice size indoor pool. less

Nicely decorated lobby, very festive our room was very nice and very clean. breakfast was good biscuits and gravy my favorite. plenty of other choices too eggs sausage and bacon, oatmeal yogurt and other cereals too less

This hotel was nice, beautifully decorated for the holidays. The breakfast was ample & tasty. The room was clean and nice. The staff was very friendly & knowledgeable. The only complaint is the mattress was aweful. I barely slept. less