Best Western Regency Inn

Looked like landscaping had not been maintained for months. First room we were given had a key lock instead of a card key. All other rooms had card keys. Refrigerator in first room was being defrosted so we asked for another. Second room had mold in the refrigerator, a dirty microwave, a running toilet and a lot of dirt behind doors and in corners. Third room had a dog biscuit in the refrigerator and dirty microwave. Kept it because we didn't think we could do any better. Dirty hallway. less

The hotel was attractive and clean inside. The staff was very helpful and friendly. The mini fridge in the room had to be unplugged as it was very noisy and the bathtub drained very slowly. Minor issues in an otherwise nice stay. less

We will never return to this hotel. We were given keys to a room that was already occupied with guests at 10:30 at night. My daughters were terrified. The room was in horrible condition and didn't feel clean. Loud music and yelling in the hallway on a Thursday night. The entire hallway smelled like rotten eggs. We ended up spending the last two nights of our reservation at a hotel next door and paid for both because we couldn't spend another night there. less

We stayed this past weekend and the room had no key card access had been removed and a deadbolt was installed up high so had to reach to top of door to lock. Very poor should replace doors just don't drill a hole and put deadbolt lock and give you a key to manually lock it very time you enter and leave very poor and not convenient and we had 3 people only 2 manual keys less

This was my first time staying at a Best Western in many years but it will probably be my last, if I can help it. The guest rooms in this hotel were so run down and are in dire need of an update (see photos). The clerks were very friendly to us at check-in. Our electronic keys did not work in the door and we were given ONE metal key on a lanyard. The deadbolt was loose enough to push back and forth in the hole. My husband used his multi-tool ti tighten it up himself. It was snowing hard outside, so we decided to grab dinner in the hotel restaurant rather than trying to find a place to drive to. As soon as we turned down the hall to the restaurant, the desk clerk hollered that the restaurant was closed for remodeling. Because of several rooms having to use metal keys and deadbolts, the access doors were left unlocked. The batteries were dead in our remote. The phone didn't have a dial tone to call the front desk. The mattresses were hard and lumpy and it was hard to sleep because of it. The shower drain just lifted right out of the tub and the tub floor gave a little while I was showering. The safety bar in the shower was loose. The indoor pool area of this hotel was stunning. I'll give them credit on that, and the free breakfast buffet was one of the best I've seen. The food selection was EXCELLENT and the worker kept the items filled. Vending machine took my money and didn't vend. We had other issues, too, which there isn't enough room here to describe. less