27/05/2018 druepowers, Red Oak, Iowa
I have stayed on this property twelve times over the years, on business, including the one I am addressing in this review, which was for pleasure. This hotel is a nice, clean and comfortable place to ... more
I have stayed on this property twelve times over the years, on business, including the one I am addressing in this review, which was for pleasure. This hotel is a nice, clean and comfortable place to stay, but the night of 26/May/2018 has completely blown my opinions of this place.
This was our second night, and the place was full of families with all ages of kids, so I wasn't too surprised to have the knock on the door a few times with some kid saying "House Keeping". No big deal! At 10:00 pm, the room telephone rang once waking my wife and I, and upon answering there was nothing but a dial tone. At 10:05 pm, There was a knock at the door, and I went to the door to see what was going on. As I was approaching the door, the door opened, but was caught by the safety latch. I jerked the door open, only to hear someone running down an adjacent stairwell.
I called the front desk, and after 15 to 20 rings, it was answered. I explained that someone had attempted to enter our room, and I was told by the young lady at the desk that it was she, that had tried to get into our room..... Really!?! She said that she was checking to see if anyone was in the room. This whole thing sounded just a bit suspect. I would be interested to really know what goes on in this hotel after normal business hours!.... Or maybe not!
Needless to say, I will never stay here again. Just another reason that I don't travel unarmed anymore. less
Collin N, General Manager at Best Western Regency Inn, responded to this review
I apologize deeply for your experience during your stay. I have personally addressed the locks issue with our key company and we are in the process of resolving the mis-coding of keys. I apologize I was not made aware of this during your stay or I would have resolved the issue immediately. Please allow us the opportunity to regain your confidence during your next trip to Marshalltown.