Best Western Regency Inn

3303 S Center Street, Marshalltown, Iowa, 50158-4753, United States
based on 201 reviews Trip Advisor Logo
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Best Western Regency Inn

Great location...great service...great staff...great rates...and all of this under one roof! The staff at the Best Western Regency Inn invites you to your home away from home.

Our great location with easy on/off access to the freeway is only
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Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Regency Inn

Traveller Overview:
4.0 Rating: 201 reviews
Excellent 36%
Very Good 29%
Average 17%
Poor 7%
Terrible 9%
Rating

dwehrly, wrote review 11/06/2020

dirty and not maintained

Looked like landscaping had not been maintained for months. First room we were given had a key lock instead of a card key. All other rooms had card keys. Refrigerator in first room was being defrosted... more

Owner Response
Collin N, General Manager at Best Western Regency Inn, responded to this review
We apologize for not exceeding your expectations. We hope you'll consider staying with us again once our renovations are complete later this year.
Rating

synquest, wrote review 23/03/2020

Pleasant experience

The hotel was attractive and clean inside. The staff was very helpful and friendly. The mini fridge in the room had to be unplugged as it was very noisy and the bathtub drained very slowly. Minor issu... more

Owner Response
Collin N, General Manager at Best Western Regency Inn, responded to this review
Thank you so much for your kind review! We look forward to your next stay with us at the Regency Inn.
Rating

samanthakaeding, wrote review 06/02/2020

Awful experience

We will never return to this hotel. We were given keys to a room that was already occupied with guests at 10:30 at night. My daughters were terrified. The room was in horrible condition and didn't ... more

Owner Response
Collin N, General Manager at Best Western Regency Inn, responded to this review
We are very sorry for your experience and hope you'll consider staying with us again once our renovations are complete.
Rating

t0nyparis, wrote review 20/01/2020

very poor security on doors

We stayed this past weekend and the room had no key card access had been removed and a deadbolt was installed up high so had to reach to top of door to lock. Very poor should replace doors just don't ... more

Owner Response
Collin N, General Manager at Best Western Regency Inn, responded to this review
We are very sorry about the condition of the guest room locks. We anticipate having the new system installed this year. We look forward to your next stay with us after our renovations are complete.
Rating

DebDoty, wrote review 16/01/2020

One of the worst hotel stays ever! Shabby place.

This was my first time staying at a Best Western in many years but it will probably be my last, if I can help it. The guest rooms in this hotel were so run down and are in dire need of an update (see ... more

Owner Response
Collin N, General Manager at Best Western Regency Inn, responded to this review
We apologize for the deficiencies of your room. We are beginning renovations on the guest rooms this year and hope you'll consider staying with us again once our renovations are complete. I am glad that your enjoyed our pool, breakfast and staff. Thank you for complimenting the hard work we have done to improve those areas. Once the rooms are totally renovated we look forward to your next stay with us at the Regency Inn.