Time to make some improvements! !
01/08/2017 tigergirl621, Quincy, Illinois
We stayed here while visiting family in the area. Our stay was for 5 dsys. Honestly, we should have checked out before that, but moving 2 teens and all of their belongings seemed too big of a chall... more
We stayed here while visiting family in the area. Our stay was for 5 dsys. Honestly, we should have checked out before that, but moving 2 teens and all of their belongings seemed too big of a challenge. I could go into details, but this review would be too long and frankly, I don't want to spend anyour more time than necessary on this worthless place. My major issues were Wifi bandwidth (we were told that the hotel was at full capacity with detasslers staying there and they were using all the bandwidth. But we couldn't get it to work even in the middle of the night ). With my cell phone not working, I reverted to the old fashioned way of communication, the desk telephone. Guess what? It didn't work. After contacting the front desk several times, they ended up dialing the number for me and then call ed me back when they were able to patch the call through to me. Reminiscent of my childhood, watching "Green Acres". The bathroom had no exhaust fan, so the steam from the shower came back into the room and the humidity level was crazy, even with the A/C working on High. The unit was clearly not performing up to psr...and it drained right back into the room, causing the carpet to be soaked where it drained in front of the window. The overall condition of the grounds, with cigarette butts and full garbage cans by every exit was shoddy. I even poured my bottle of water onto a smoldering ash tray fire by our exit door one day. Same door the employees go out of to take their smoke breaks. You would think they would notice all the refuse there, but in the 5 days I was there, that wasn't the case. On a positive note, the attached restaurant had very good pork tenderloin sandwiches for a reasonable price. less
Richard H, General Manager at Best Western Regency Inn, responded to this review
Yikes! I understand your frustration. We will work to make sure we fix the issues. I hope you will try us again! I promise you a better stay!