Cat piss and stone hard beds.
07/12/2017 trevorll, Primghar, Iowa
Upon arrival, all was well, Sabra at front desk was a sweetie. Got assigned a room. No outside doors were locked, hallways stunk of cat urine, rooms were about 90 degrees. Appearance and decor of room... more
Upon arrival, all was well, Sabra at front desk was a sweetie. Got assigned a room. No outside doors were locked, hallways stunk of cat urine, rooms were about 90 degrees. Appearance and decor of rooms I would consider IKEA quality. Fake woods, cracking plaster, peeling caulking. Went to O'Hungrys Bar/Grill for supper. Sat at bar and ignored for some time before drink order was taken, approx 25 minutes before drink showed up. Had to choke down drink because of poor quality. Completely ignored, had to beg to have check brought to us. Walked a block to Applebee's for a grand experience! Couldn't sleep more than 1 hour at a time, beds were extremely hard. After work the following day, checked out and continued my 2 week stay the the neighboring Hampton. less
William C, General Manager at Best Western Regency Inn, responded to this review
Dear Trevor L Lansink,
I apologize for your recent stay at our property, as you left after a one night stay, cancelling your 6 day stay due to a family emergency. We appreciate that you called to let us know from the airport. I wish I would of had the opportunity to correct any issues and make your stay as enjoyable as your initial encounter.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 641-752-6321.
Best Western Regency Inn