Best Western Regency Inn

I stayed at the Best Western in Danville,Illinois two times within three weeks recently. This hotel is better than you would think for a budget hotel. I stayed in a king room. The bed is comfy and the rooms are not tiny nor huge. The only issues I have had are with the bathtub. Since I was travel with a two-year-old and wanted to give her a bath, each time the tub had problems. The first, the water would go in the tub with the shower spraying water at the same time. The second time the plug for the tub didn't work. I solved that by putting a styrofoam cup over the drain and the suction of the drain held it in place. But, when the toddler pulled the cup off the drain it frightened her to see and hear the water go down. One other issue with the bathroom, the door doesn't stay open, it closes right behind you so I had to prop to door open with my suitcase. The free breakfast was decent and typical of hotel free breakfasts. One tip is to ask for a room facing the front of the hotel because there are trains nearby but you will still hear them but not as loud. less

the furniture is outdated . the breakfast was a joke. the owners(foreigners) didn't car when you told them about the problems. A handicap room was reserved and confirmed but was not available upon arrival. Thank god I carry handicap items to assist my wife when we travel.this has got to be one of the worst BW that we have stayed in and whats so bad this use to be a great place to stay but te current owners don't care. less

It's a good place to stay.Staff were friendly and caring.I have experience warm welcome from staff. Also room was nice and clean. Exterior of the property looked good and maintained clean all the time. Overall great hospitality and great staff. less

The motel is clean. It is apparent that it is older. There is nothing to eat at this exit. Nearest place to eat is several miles away. The first floor is outside entrance. Upstairs is inside entrance. less

The hotel was ok. Manager is very shady. He will charge your card additional money after you have left the hotel. I checked in at 3am with my dog (which I told the clerk about) and the clerk gave me a discount because it was so late. I was going to go elsewhere becuase the price was too high since I was only going to be there a few hours. She said she would cut the price if I would stay after asking about my dog. I agreed to stay at the lower rate. Next morning manager said I wasnt charged enough. I told him that was the price the night clerk agreed to and knew about my dog. After I left he ran my card again and refuses to remove the charges. If you stay there keep an eye on your card charges. Manager Gary Patel is a very Dishonest man!! He is all about over charging after checkout instead of customer service like Best Western is known for. He aso never returned my calls. I had to keep calling to catch him at work. Even then he said he would call me back but never did but left the additional charge on my account. Don’t stay there unless you like being charged more that you agree to. less