Poor upkeep of rooms
Water didn’t stay hot very long in the jacuzzi and bath(used different times), room was non smoking but found ashes on the floor and a fake nail, smoke detector was hanging off the ceiling by one wire... more
Water didn’t stay hot very long in the jacuzzi and bath(used different times), room was non smoking but found ashes on the floor and a fake nail, smoke detector was hanging off the ceiling by one wire, jacuzzi could use a curtain or something around it since it was pretty well in front of the window, heating could be better in the bathroom because even with heat on high it still didn’t heat up the bathroom, rooms could be a lot cleaner for price paid. less
Krish Patel, General Manager at Best Western Regency Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
Your business is very important to us and we value your feedback. By telling us what you liked about your stay and how we can improve, you are helping us deliver a superior experience for you and other guests in the future. We hope you will come back and see us again soon.
If I can be of assistance in the future, please don't hesitate to contact me at 217-446-2111.
Thank you again for taking the time to complete the survey. We appreciate your loyalty to our brand.
Sincerely,