Best Western Regency Inn

Rented two rooms and one smelled,both had soft reclining chairs that needed thrown out.both walls were scratched up from the chairs hitting the walls. Carpet needed replaced and one sink was cracked. My wife took a shower before me and all I had was Luke warm water. Can't believe the rooms were one hundred dollars per room less

The bed had blood stained sheets and a roach crawled across my chest while in bed. This is one of the dirtiest hotels I have ever been in. We checked out quickly after the roach came in. I will never stay in this hotel ever again. less

I absolutely love best Western I always choose best Western wherever I go I will even drive out of my way just to get a best western. This is my third time staying at this best Western the first time we stayed they demanded $100 cash deposit I have never in my life had to give a deposit at a best Western when I asked for a receipt for the deposit I was told no and I was insured that it was all on camera so it was OK. The second time I stayed at the best Western I arrived to find my room has been rented to someone else and I was told they must’ve reserved it first but if that was true then it shouldn’t have been available online they did put us in a different room and made it right. Third time and probably the last time that I will stay here we arrived the room smelled like old wet dog the lights in the bathroom area and sink area didn’t work had to wait for someone to come fix them. Wasn’t offered express check out as a gold member due to the fact of having to give $100 deposit. They tried to charge me $50 for a towel because when I dried my hair it got a little bit of hair dye on it when I refuse to pay the $50 they charged me $20 for a towel and still no receipt to show what I paid less

I was in town for a funeral and management would only allow a hr or 2 before check in for early check in otherwise would charge. My car slid in parking lot and went over curb had to get unstuck next day due to lack of salting and parking lot was icy. Got car unstuck next day and asked if I could receive a late check out and was told check out at 11 I must check out or i would be charged additional fees. To know my car was stuck due to the lack of salting parking lot and not allowing me to get a shower after I had gotten my car unstuck was one thing I've never had a place say no I'll be charged. Poor management and on there end. less

Water didn’t stay hot very long in the jacuzzi and bath(used different times), room was non smoking but found ashes on the floor and a fake nail, smoke detector was hanging off the ceiling by one wire, jacuzzi could use a curtain or something around it since it was pretty well in front of the window, heating could be better in the bathroom because even with heat on high it still didn’t heat up the bathroom, rooms could be a lot cleaner for price paid. less