So walking in 2 children appear to be running the place! We get an adult after a child runs after what I presume is their parent. The place smells of I am not sure what but it seems to bring up memori... more
So walking in 2 children appear to be running the place! We get an adult after a child runs after what I presume is their parent. The place smells of I am not sure what but it seems to bring up memories of my grandmothers home and not in a good way! My daughter said it smelled like a pool. Neither are the smell I want in a room. This is a tiny town in Texas and the television does not work. We try to get service at the front desk but of course no adult to be found. Staying in my car would be more comfortable and at least in my car I would understand that NOONE would take care of any issues with my room. I am think next visit I will stay in a larger city. less
Hemal B, Manager at Best Western Refugio Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 361-526-4600.