Disappointing and Arrogant Best Western
18/02/2019 Mike P, Elgin, Texas
This Best Western is a poor representation of the Best Western corporation. The management clearly does not require customer service from their employees. Although they proudly display the Best Wester... more
This Best Western is a poor representation of the Best Western corporation. The management clearly does not require customer service from their employees. Although they proudly display the Best Western rewards program in their lobby they refused to honor a $25 travel card issued to me as a B/W rewards gold member. These reward cards are to be honored by any and all Best Western branded hotels, but they refused and not very friendly about it. I even had the B/W customer service people call them about the problem and they too were told NO. The swimming pool is habitually out of order, my guess is the management does not want to spend money to repair it. The staff are slow to respond to any facility repair issues. The only highlight to the stay was the morning breakfast personnel and the rest of the management and employees, including owners, could learn something from them. Otherwise, this hotel could be a prime property for Best Western if under new and capable management. less
REDCASINO, Front Desk/Auditor at Best Western Red River Inn & Suites, responded to this review
Good Evening Mike P.
First and Foremost, I would like to thank you for taking the time to review our property. It is only through feedback, such as yours, that we are able to maintain and indeed, where necessary, improve upon the service that we provide to our valued guests. Whilst an apology will regrettably not alter the outcome of your experience, I do extend it with all sincerity.
I am personally researching the above incident, however, I do require additional information from you in order for me to be as thorough as possible and resolve in a timely manner. Please feel free to contact hotel direct @ 580-276-5001, email: bw37117@gmail.com or if it is more convenient to communicate here via text/chat, I will be available until 11pm this evening or tomorrow between 7AM-3PM.
Thank you in advance for your help regarding this sensitive matter.
Sincerely,
Shelly L.
BW FDCCR
580-276-5001
bw37117@gmail.com