Hotel going downhill
I've stayed at this particular hotel for approximately 7 years now while traveling through the area. Most of the time we've had great interactions with the staff, a few now and then later at night th... more
I've stayed at this particular hotel for approximately 7 years now while traveling through the area. Most of the time we've had great interactions with the staff, a few now and then later at night that weren't extra personable. And immediately after the remodel, the hotel was very clean, they seemed to take pride in their facility. Over the past year though, the cleanliness of the facility and rooms has went downhill, and on more than one occasion we've been told that they are short staffed and only able to do the minimum to get through the day. I recommend if you need a hotel in Burkburnett, drive the extra few miles down the road and stay at the casinos in Devol, OK or stay in Wichita Falls. less
Nomad789599, Front Desk Clerk at Best Western Red River Inn, responded to this review
First off, thank you so very much for your response concerning your stay with us at Best Western. I want to apologize for the situations you have incurred during your stay. We are very grateful to have had you as a guest for numerous years. I would like to point out that every business will have it's ups and downs and it's reviews like yours that will help us make positive steps in the right direction. We appreciate this review and will overcome and learn from these and other problems. You have a Happy and Blessed Thanksgiving!