Poor housekeeping service
30/11/2018 U2332TGmeganb, Nevada, United States
My family and I stayed 3 nights over the Thanksgiving holiday. While we were there our room was never cleaned by housekeeping. The beds were never made, trash was never removed, and towels were neve... more
My family and I stayed 3 nights over the Thanksgiving holiday. While we were there our room was never cleaned by housekeeping. The beds were never made, trash was never removed, and towels were never replaced. Our TV never worked, which I reported Thursday night, and I was told they would have someone fix it Friday. The TV was never fixed. On Saturday morning, I went to the front desk to get towels and inquired about housekeeping services, I was told they were short staffed and it would remain that way for our entire stay. I did call the hotel on Monday morning and asked to speak to the manager, but he wasn't available. I spoke with a lady who stated she was "his go to person" at the Burkburnett hotel, she said she would "adjust" my bill for the lack of service we received while guests at their hotel, still waiting on that adjustment to be credited to my account. less