Oh boy...
This is one of the worst properties I have stayed at in a long time. If you are in town for a baseball tournament, drive the extra 7 miles to Wichita Falls and stay there.
Pros: Super close the baseball field, Very helpful and friendly staff, nice breakfast buffet, comfortable bedding, well lit parking lot.
Cons: Rusty bathtubs, poor working televisions, Closed pool by order of the health department, completely ran out of spoons for breakfast, one washer and one dryer for the entire property (which you can imagine is in high demand during tournament weekends).
I want to start by saying that the staff at this hotel are very helpful and friendly. We stayed here twice within a two week period for a baseball tournament with the Blacksox.
Our first stay we were in a standard two queen beds, room #422. Everything in the room was fine except for the rusty bathtub. I'm not talking about a little rust, I'm talking about rusty holes and rust marks (pictures attached). There was no way I was going to allow my kid to shower in that tetanus tub. The manager was a little miffed when I first asked to change rooms, but once I showed her the pictures of the tub, she was very upset and embarrassed for putting us in that room. She took my phone and showed the pictures to someone in the back. She changed us to another room that was right next to us so we didn't have to move all our stuff too far. That was very thoughtful and appreciative. The second room we were in was #420 and it was fine. No issues with the tub. The parking lot is well lit and I felt safe, which was important to me because I was travelling alone with my 15 year old son. However, our room door did not latch shut unless we put our body into it and forced it to latch. Otherwise, you could just push on the door and it would open (this was true for our room two weeks later as well, #421).
I had tried to make reservations at other properties in WF but most of them were fully booked. So we ended up back at the Red River Inn. This time we had a suite. It is important to note that this is not a true suite. There is no door or separate bedroom. It is a large studio basically. And I mean large. We had so much room , we easily fit 10 people in there one night for a taco bar dinner. The bedding and beds are very comfortable. Our AC units worked well and the water pressure in the shower was great. However, we had another rusty tub. There was no freezer "cubby" in the mini fridge and the fridge itself hardly kept things cold.
My sons belt for his uniform was broken and the night shift front desk lady sewed it together for him! That is the definition of going above and beyond. She did not have to do that and it meant so much to both of us that she did that for him. I feel bad for the staff here because this property is seriously neglected by the owner and corporate management and I'm sure that the everyday staff take the brunt of the complaints. They are really doing the best they can do. The housekeeper we had both stays on the 4th floor was great! Very attentive and helpful.
We found the noise road noise to be quite loud.
During our first stay the pool door had a sign on it that read "Pool Closed by order of the Wichita Falls Health Department" (pictures attached). From reading previous reviews, this seems to be a common problem. I called (after reading reviews here about the pool) to ask if the pool was open and I got a yes. When we checked in, there was no sign on the door. But when we left for dinner the sign was up. During our second stay the pool was open but there was a green film on top of the water and frogs swimming in it. We drove to the Fairfield Inn just 7 miles down I-44 so my kid could swim with his teammates who were staying there during the second visit. Even though the pool was open, I did not feel safe letting my kid swim in it.
If the owner and corporate could get the pool and bathtubs updated I would stay here again. Until then, we will not be back. less