Only
The staff are very friendly and kind and I was surprised the breakfast had as many options as it did. The rooms could use better beds and pillows. The locks and door handles should have some work done... more
The staff are very friendly and kind and I was surprised the breakfast had as many options as it did. The rooms could use better beds and pillows. The locks and door handles should have some work done my first room the lock did not lock so I was given another room. The shower had weak water pressure. A large dent in the headboard and a few various holes in the drywall of the room. less
Sam Patel, General Manager at Best Western Red Carpet Inn, responded to this review
Dear Guest,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
Because we value your business, we would like to provide you with a 30% discount to use towards a future stay. When you’re ready to use this discount, please contact me directly and I will personally assist you with your reservation.
Please consider staying with us again so that we can have another chance to provide you with superior service. You can reach me directly at 806-364-0540.
Sincerely,
Sam Patel
General Manager
Best Western Red Carpet Inn