29/06/2017 131bjp, El Paso, United States
This is a terrible place to stay. The air conditioner didn't work in our room. The grounds are dangerous. I was injured in a fall. When the manager was informed, he did not seem concerned and was ... more
This is a terrible place to stay. The air conditioner didn't work in our room. The grounds are dangerous. I was injured in a fall. When the manager was informed, he did not seem concerned and was defensive. Do not stay here. less
BWhereford, General Manager at Best Western Red Carpet Inn, responded to this review
Dear B J Powell,
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide superior customer service. I am sorry we were not able to do that for you. We will use the feedback you gave us to implement improvements to ensure we provide a better experience in the future.
Because we did not provide you with the service you deserve, We would like to give you free night towards your next stay. When you ready to use your free night please contact me directly at 806-364-0540.
I hope you will consider staying with us again so that we can have another chance to provide you with exceptional service.
If I can provide any further assistance, please don't hesitate to contact me directly at 806-364-0540.
Best Western Red Carpet Inn