Enjoyed My Stay
22/11/2016 Joan W, Green Valley, Arizona
I have stayed here before and appreciate the convenient location (on Hwy 60 in the center of town within walking distance of many restaurants and the Desert Caballeros Museum), the super clean rooms a... more
I have stayed here before and appreciate the convenient location (on Hwy 60 in the center of town within walking distance of many restaurants and the Desert Caballeros Museum), the super clean rooms and common areas, and the wonderful staff. There are many nearby places to eat and the front desk has a thick book with copies of all the menus including those of places that deliver. I had a room in the back and it was very quiet-no noise from traffic or other guests. The bed was very comfortable and I felt safe.
On the negative side-I have never seen a worse selection of TV channels, there was no built in TV guide and although the TV was newer, the screen size was limited as there were black areas across the top and bottom making for a narrow viewing area. I was there on a stormy Sunday night when nearly everything was closed because "winter hours" were in effect and I had hoped to watch TV. The lighting in the room was dimmer than I would have liked for reading in bed. The wall mounted lamp was between the two double beds and required my getting out of bed to turn it on and off and the switch was hard to locate in the dark. Although the newly remodelled front lobby was impressive, my room was depressing. A blue chair, green curtains, a patterned carpeting that clashed with the colors and different bold pattern on the blanket on the bed, were not welcoming or soothing when you opened the door.
Breakfast started at 6 AM and I wanted to leave early so was the first person there. I am a member of the BW rewards program and was using points for a free night. There was a $30 charge the front desk person could not explain so I waited until manager arrived to resolve the issue which delayed my intended departure a little bit. less
BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. I was disappointed to learn about some of your stay. In regards to the television channels that we offer; currently we offer 23 channels, but we are under new ownership and we have signed a contract with a new company and will be offering 110+ channels shortly. I do apologize that you were not satisfied with the lighting in the room. Currently, we are in the process of remodeling. As you saw and mentioned we did remodel (currently in process) the lobby area. Our next renovations will start in the rooms. I do apologize for the inconvenience during the check out process and the confussion.