Worst (Fake) Eggs I Ever Ate
05/02/2018 David T, Williams, AZ, United States
We got the deluxe king room. It was okay in most ways but had thin walls, so neighbor noises kept us awake. It wasn't special in any way, just larger than a typical hotel room. The check-in staff was ... more
We got the deluxe king room. It was okay in most ways but had thin walls, so neighbor noises kept us awake. It wasn't special in any way, just larger than a typical hotel room. The check-in staff was great, but the breakfast was the worst of any Best Western we've stayed in, and that's a large number. less
BWRANCHOGRANDE, Manager at Best Western Rancho Grande, responded to this review
In researching your room I show that you did stay on one of our deluxe king bedded rooms. These rooms are larger as they have more floor space, separate vanity area than bathroom area, microwave and balconies which are standard rooms do not have. I apologize that other guests were disturbing you. Please know that there is someone at the front desk 24 hours a day to assist with anything that may arise during ones stay. I was disappointed to hear that you did not care for our breakfast. As a Best Western we do follow the guidelines and requirements for our tier level. There are 3 tier levels to Best Westerns : Best Western (our hotel), Best Western Premier and Best Western Plus. Each one as a different tier level are required to offer certain items in their breakfast. We do offer each item that we are required to plus a few extra as well as all of our food comes from an approved Best Western vendor.