We arrived Friday July 1st for the 4th weekend, having reserved a King Kitchenette Suite.
Our incoming flight from O'Hare was an hour late, and it was around 9:40pm by the time we arrived. I entered reception with one guest ahead of me, and the clerk suggest I "take a seat as this is going to be a while".
The guest ahead of me was individually checking in 20 rooms, working down a list one by one. I sat for around 30 minutes while they made their way down their list, and on reflection I regret not asking if they could just check me in rather than making me wait - but since I'd been told to "take a seat" I figured that courtesy was not going to be extended to me.
Once finally checked in we made our way to our room, in a separate building entirely - it had the appearance of having once been a set of apartments. Parking is directly out front on crushed rock, and the setting is both quiet and private. It's a minute or two walk back to the primary area of the hotel for breakfast or the pool.
You enter into a living room with couch, desk, and TV. The "kitchenette" is beyond to one side, the bathroom and bedroom to the other. The kitchenette has microwave, sink, coffee maker, and a two element electric cook top - but no silverware, pots, or pans. There were a few random plates and bowls, but it's not really clear how a guest would actually use the kitchenette unless you arrived with your own cookware - which we didn't.
The bedroom was just about big enough for the king bed, with the door hitting the mattress when open. Each bedside unit includes USB charger and power outlet. The bedding was of decent quality, as was the mattress and pillows.
Bathroom is clean, but modest. The toilet had been installed out of square, as had the faucet at the sink, and the floor tiles were chipped in places. No complaints with toiletries or towels.
The HVAC had no trouble keeping the rooms at a comfortable temperature, but we did experience hit or miss luck with the door lock card reader. We had the cards re-initialized once and they worked a little better after that, but still most times we'd have to insert and remove the card a couple of times before the door would unlock.
Breakfast was very modest, but in line with what is reasonably expected for Best Western - there's no kitchen on site after all, so it's whatever can be microwaved and placed in heating trays.
All in all no real complaints beyond the check in experience, but we've paid a lot less for much higher level hotels in the past. less
Debra Muliyil, General Manager at Best Western Rancho Grande, responded to this review
Dear Kevin C,
Unfortunately when there is a big party checking in it makes our guest wait till they are all checked in. Will be looking at the issues you had and will be making corrections. Thank you for bringing this to our attention. Unfortunately with Covid we are no longer allowed to have dishes in the Kitchenettes. Look forward to your next visit with us.