Ok but Hmm...
01/07/2019 thekansasgirl1, San Diego, California
Stayed here 1 night on our way through AZ. Couldn't check in early because they were doing some kind of re-paving and apparently some rooms were not being used. The front desk lady, Pat, said she had ... more
Stayed here 1 night on our way through AZ. Couldn't check in early because they were doing some kind of re-paving and apparently some rooms were not being used. The front desk lady, Pat, said she had to scramble to get rooms booked before the internet took them..She was very friendly but seemed a bit overwhelmed. We asked for a quiet room and upstairs and she put us in the 2nd building upstairs - a room at the very end of the hallway. Fine by us. However our only 2 "complaints" were that we booked a king room but she gave us a room with 2 queens - and I use the term "Queen" loosely. We swore they were full size beds...they were so small for queens. And the other issue we had was with the AC...it couldn't seem to keep up so the room always felt a bit warm and stuffy. We even set the temp down to 68 which is as low as it can go, and it would only kick on for a few short minutes - if that- then kick off. Didnt bother to ask to change rooms since Pat seemed to have her hands full with the guys checking in to re-do the paving. Parking is free and they had a good selection for breakfast. Full breakfast with all the trimmings -eggs, waffles, bacon, cereal, etc....It was an ok stay since it was for only 1 night, but Wickenburg doesn't offer a wide selection of hotels. What was nice is the hotel not only has stairs to the 2nd floor rooms, they have ramps so that made wheeling our heavy suitcase easy. less
Rancho G, Front Office Manager at Best Western Rancho Grande, responded to this review
Thank you, kansasgirl, for taking the time out of your busy day to post. I would have been pleased to move you to a different room if asked. No problem doing so. Although, it was crazy with the paving going on we would always take the time to make sure you were taken care of regarding the room or any other issue. The room does have queen beds, not doubles, and that day all the kings were occupied. I hope you will give us another chance in the future to make your stay an excellent one with no issues. Thanks again for taking the time and have a wonderful day and safe 4th of July.