I have been staying at Best Westerns for years because they allow pets and I road trip with my girls a lot. The Best Westerns range in age and quality and usually the price denotes what to expect.
I booked this room expecting a pretty nice place because it was comparatively quite expensive to other Best Westerns. The location is great and I figured maybe they remodeled or did something nice because of that price.
Well...quite the opposite...let me explain:
1. WARNING - NO COVID MASKS AT FRONT DESK: The front desk is staffed with ladies who feel they are better than the rest of us and don't need to wear masks to help curtail the spread of Covid. I could hardly get myself to walk in the front lobby door seeing this, but it was late and I was too tired to shop around. So figured masks are optional for the rest of the staff and I worried the entire night about what was all over the room I was staying in. No symptoms yet...
2. The room was so old and gross. No upgrades. I think the mattress and pillows are from the 70s. I didn't even put my head on a pillow - they were all lumpy and OLD. You would think for the price they are charging people, they could at least buy new pillows ever 20 years. The mattress lost any firmness it may have had 10 years ago. I can only imagine what is living in there by now.
3. There was no hot water. I had to call twice to the front desk, but by the second try, I just sucked it up and tried to dip into the icy shower as much as I could to at least sort of feel clean on the rest of my road trip. I literally felt shock run thru my body because it was so cold. Yes, they sent the maintenance guy over 20 minutes later, but I needed to get on the road. And I couldn't fathom going into another potentially covid-infested room to shower there.
4. There was hair in the shower - people hair and dog hair. Clearly these rooms are barely getting cleaned. There were crumbs and sticky stuff all along one side of the bed. I have no idea what my dog was trying to eat behind the chair. And the lotions and shampoos look like they had been reused at least 20 times - they were stained with a dark something that I didn't want to explore too much more than that.
5. The fridge made so much racket I unplugged it. There was no way I could sleep thru the night with that beast turning on every 20 minutes.
6. None of the light switches by the door worked. I literally walked into a dark room of this addition to the hotel that isn't even on the same side of the road as the main hotel and is quite dark. Totally freaked out. I had to use the light on my phone to find some other switch, in the totally dark room.
7. There is a patio door out to the patio, but I have no idea how to get out of it. I'm not the dumbest person, but this door really got me. I have no idea how to get out that door. So we had to walk around the dark parking lot to get to the dog run area.
Anyway, it makes me really skeptical now of Best Westerns after this experience. Clearly they don't monitor cleanliness, crappiness, or even Covid precautions. I am going to start looking for other brands that I can actually count on for my next road trip. I am still completely grossed out by this experience. Anyway, whatever you do, avoid this place like the plague...because there may be plague there. less
Debra Muliyil, General Manager at Best Western Rancho Grande, responded to this review
We are pet friendly and we have designated pet friendly rooms, I hope that you were given a sheet with the doggy treat for the pet as we encourage our guest to put on the bed for the pet. We adhere to the standards of clean by Best Western We Care for cleanliness. That is why when a guest checks out the linen is completely stripped and fresh put on. Front desk staff all wear mask as you know CDC has us put up a barrier between us and the guest. In this fight against COVID we all do our part to make sure everyone is safe not only the guest but our staff. I want to thank you for your review and will be sharing this with the staff as a coaching tool.