27/03/2017 donaL5564BJ, Kingman, Arizona
Rooms were small, bathrooms were minuscule. AC was loud. Beds were miserable. Parking was tight and the walls between the rooms were thin. Staff was friendly and helpful. Breakfast was fine with a go... more
Rooms were small, bathrooms were minuscule. AC was loud. Beds were miserable. Parking was tight and the walls between the rooms were thin. Staff was friendly and helpful. Breakfast was fine with a good variety and spacious accommodations less
BWRANCHOGRANDE, Front Office Manager at BEST WESTERN Rancho Grande, responded to this review
Thank you for taking the time to share your recent experience with others. I do show in researching your stay that you booked a single full room which is the smallest of our rooms. These rooms were built in 1946 when the hotel originally opened and they are much smaller and set up differently. We do have rooms that range from a full size single bed (like that of yours) to a full suite that's like a 1 bedroom apartment. We do have several parking lots that accommodate 1 space for each guest with handful of extra spaces. It is high season right now, and we are full nightly so I do understand that parking can be a little tight and frustrating. I have sent our staff to look at the mattress in your room. It is a Serta pillow top and is meant to be on the softer side. It did not have any sags or lumps in it and has not met its expiration date yet, but I apologize that it was not comfortable for you. We would like to thank you for taking the time to fill out the survey and appreciate your feedback.