They canceled my reservation of 4 rooms without notice!!!
I am extremely disappointed in the Wickenburg hotel and Best Western Corporation. I live in San Diego and traveled to Arizona with 9 friends to participate in an overnight race. I made the reservation... more
I am extremely disappointed in the Wickenburg hotel and Best Western Corporation. I live in San Diego and traveled to Arizona with 9 friends to participate in an overnight race. I made the reservations in September for our January stay. We drove out from San Diego, and after 7 hours on the road found out that our rooms were canceled without any notice or explanation for the cancelation. This was at the fault of the Best Western employees. As the race was in town, there were no other hotels available in Wickenburg. We had to stay 33 miles away at another hotel (not Best Western). After calling, emailing, and their investigation, they found that they were at fault, but they only covered the cost of the difference between the hotels; they did not offer ANY OTHER compensation. This was and continues to be truly unbelievable to me. The corporation completely lacks customer service. less
BWRANCHOGRANDE, General Manager at Best Western Rancho Grande, responded to this review
As was explained to you at check in that we had a serious problem with the two way not talking to reservations, When we went in to member web it showed your room cancelled. I apologized for the whole mix up rest assured I would of handle this different the next time. I should of done my do diligent and gave you a call to check to make sure that you had actually cancelled the reservation. I don't have a magic wand to wave to go back to that day but sincerely apologized for the inconvenience.