Best, or perhaps Worst Western Ramkota, Rapid City
11/10/2017 The_Old_Philosopher, Cheney, Washington
The Best Western Ramkota in Rapid City is very large. There is a whole cluster of 2 story buildings that seem to have been added one at a time over several years. They have a restaurant, water park... more
The Best Western Ramkota in Rapid City is very large. There is a whole cluster of 2 story buildings that seem to have been added one at a time over several years. They have a restaurant, water park. pool, and guest laundry. There is easy freeway access.
I stopped overnight while passing through town on I-90. The room was clean and neat, perhaps refurbished. It had a nice balcony for summer. I noticed ongoing construction down the hall, apparently in the connection between sections.
My room was cold when I arrived. I turned up the heat. It had one of those NOISY individual room heaters. It wasn't too obnoxious in the daytime but too noisy to run at night. I had to turn it off to get any sleep. That left the room cold. They provided only one of those cotton hotel blankets, and combined with turning the noise off it really wasn't enough.
I did finally get to sleep until 3:30 AM when the smoke detector started beeping. Not a steady fire alarm beep, but plenty loud to wake anyone trying to sleep. I called the desk. They sent Security who removed the detector. “Dead battery” he said. (That is a maintenance issue). I was also somewhat concerned about sleeping in a room without fire detection. By then I was wide awake and COLD anyway. Time for a hot shower to warm up. Only the shower was also COLD. Its maximum temperature was just warm where it came out of the shower head, but cooled to chilly by the time if landed on my legs and feet. Brrrr! I fiddled with the faucet to make sure I was adjusting it right. Yep. It was just not provided hot enough to be satisfactory. I don't know if that is a maintenance issue or a cheap management issue.
By then I was wide awake, cold, and unhappy. I packed up my luggage and left town before sampling their breakfast.
This place was barefoot friendly less
Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for staying with us. We appreciate your business and your feedback. I'm so sorry to hear about the concerns you describe with your room. If you let us know about them during your stay, our team should have found an alternate room for you or called our maintenance team in to address them immediately. I will share your comments with our staff and follow up to be sure any and all issues have been taken care of. We hope to have the chance to earn your business in the future.