Low expectations needed...
Hotel location was easily accessible. Check in was slightly acceptable for the amount of people checking in at the time. Staff seemed unable to follow through when presented with an issue. Rooms are o... more
Hotel location was easily accessible. Check in was slightly acceptable for the amount of people checking in at the time. Staff seemed unable to follow through when presented with an issue. Rooms are older, so you hear every person who walks or runs by, especially loud when their old doors are being forced shut, because they don't fit correctly. House keeping might be understaffed and inexperienced, as our room had trash still on the carpet, trash in dresser drawers and items left behind from the previous guests. The waterpark was nice, decent for smaller children. The big slides were very fast, great for adrenaline high seekers, but not for children looking for a pain free slide. If you're looking to stay here just for the waterpark, you may want to reconsider. If you're just looking for a place to stay near Mount Rushmore, you definitely will want to reconsider. When I approached a supervisor to ask for some sort of reimbursement, she proceeded to complain about one of the other four staff members I spoke to previously about our issues. Staff should complain up the management chain, not to its customers. less
Guest S, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for your recent review.
I appreciate you pointing out areas for improvement. We strive extremely hard to insure each and every guest that walk through our doors leave with a favorable impression of the Ramkota Best Western. However, on occasion we fall short of the goals we set forth for ourselves and I want to apologies to you for that lapse.
I hope you will give us a second chance to redeem ourselves to you.