Best Western Ramkota Hotel

When we checked in, the front desk clerk was very hurried. There was no information about wifi, the pool, or anything. When we got to our room, there were no towels or wash cloths. I called the desk and a man brought them about 30 min later. There was a weird smell to the room like someone had been smoking. Right outside our glass patio doors, I noticed a bowl full of cigarette butts. I wasn't sure if it was left by a previous guest or by staff. My question was answered the next few days, as I noticed the bowl was emptied and refilled with new butts on a daily basis. Why the staff had chosen our patio doors as a place to hang out and smoke was beyond me. Also, there was a big sticky place on the carpet. It felt like something had been spilled, and the carpet hadn't been cleaned. As such, we wore our shoes when in the room as it was gross to accidentally step in that spot. The room was large, and nicely decorated. The AC worked very well. The price was higher than it should have been, but it was 4th of July weekend, and the President was in town, so kinda expected. We stayed at 10 hotels on this trip, and this was the most expensive one, and the worst one. Not a horrible place, but not great either. Probably wouldn't stay there again. less

The staff was wonderful! Everyone was very nice and helpful when I checked in. What really made the experience great was the Pam the head housekeeper’s helpfulness. I left some clothes in my room and she went out of her way to personally see if she could find them and made arrangements to have them shipped across the country! less

We thought this place was a great choice. Very close to downtown and right by I-90. Not at all far from all of the things we wanted to see and do. The staff was really friendly and accommodating. I hope to be in the area again in Sept and will definitely stay here again. less

First, we called ahead on Monday to find out if the pool would be open as the kids pirate ship was the sole reason for choosing this specific Best Western. If it wouldn't have been open, we'd have chosen to stay in Hill City Best Western or one of the hotels in Rapid City that were 1/2 the price.. Staff said, it should be open Tuesday, it was filled, just waiting for it to heat up. When we arrived Tuesday night, and I asked they said it should be open Wednesday that it was filled and just waiting for it to heat up. Wednesday comes and we go to peek at it. This kiddie pool was NOT filled up, the hot tub was NOT filled up. So, I called them from my cell to get the EXACT same answer: they said it was filled up and just waiting for it to be heated up. I realize this is a very trivial reason to be upset, but had they just told us it wouldn't be ready through our stay, we could've booked in Hill City. Second, when I walked down to the hotel main desk from my room, the smell down the hall was unbearable. It smelt of urine something fierce. Third, and not too significant, the room wasn't in great shape. Damaged door, shower, pillows were tiny and we weren't provided with many, "comforter" (if you can call it that) was itchy. If I'd have wanted motel 6 quality, we'd have booked a motel 6. less

This is a great venue. It has been well kept and updated over the years. The water park area and swim area are great! Staff was friendly and helpful upon check in. Our room was clean and comfortable. Many exterior doors are convenient for access to inner rooms. less