NIce updates, service was nutty
05/02/2019 Robin P,
Every year we stay at the Ramkota during the Black Hills Stock Show. I appreciate the physical updates to the facility and the excellent restaurant, Minerva's. This is the first year we've had problem... more
Every year we stay at the Ramkota during the Black Hills Stock Show. I appreciate the physical updates to the facility and the excellent restaurant, Minerva's. This is the first year we've had problems with the hotel. First, the exterior door closest to our room didn't work -- swipe your key hard a hundred times and it doesn't open. This is not great when you have armloads full of stuff and you can't get the door open. Twice we told staff and each time they said, "Yah, that door doesn't work." Well, then why tell us to use that door when we check in and why are ZERO efforts made to fix the key card reader??!!
When we checked out, there was a $13 charge from Minerva's on our bill from Thursday night (we had eaten there on Wednesday, but paid with our credit card). We didn't eat at the hotel Thursday night, nor go to the bar. The front desk told us they could not remove the charge. We asked them to call Minerva's, again, we were told they could not remove the charge. Words were exchanged, finally the clerk relented, and removed the false charges. So, they charge our room but can't produce the paper that we supposedly signed for the charges = dubious at best.
The 2019 experience was disappointing. We'll look elsewhere for our next stay. less
Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thanks so much for choosing our hotel for your stay in Rapid City and for your patronage over the years. Please accept my apologies for the issues you described, which don't sound like our normal service level. I will share your feedback with our team and make sure that any concerns have been addressed. Your feedback is invaluable in helping us to make every guest's stay more enjoyable. We hope to have the chance to earn your business again in the future.