Needs a Remodel
We were on a tour and the first 2 nights were here. This hotel was a poor choice. Firstly, we arrived late Sunday afternoon and the restaurant in the hotel was not open on Sundays. The best choice ... more
We were on a tour and the first 2 nights were here. This hotel was a poor choice. Firstly, we arrived late Sunday afternoon and the restaurant in the hotel was not open on Sundays. The best choice was a Mexican restaurant about a block down a hill. It was fine, but the walking with part of the sidewalk closed was a challenge.
The room - the bathroom in Room 1314 was terrible. The corner of the tub was actually broken off along with part of the wall, the shower curtain had brown stains on it about half way up, and the bathroom door had pieces missing from the bottom. I think the hotel was planning a remodel, but they should not book a tour when the rooms to be occupied are in such b ad condition. At the desk, I overheard another guest complainiong about the state of her room. She said she had never had this kind of problem with a Best Western before. less
Guest Services, Guest Services / Front Office at Best Western Ramkota Hotel, responded to this review
Thank you for your recent review.
I appreciate you sharing your experiences with us and I am very sorry we did not deliver a positive impression with you. We strive extremely hard to insure each and every guest that walk through our doors leave with a favorable impression of our hotel. However, on occasion we fall short of the goals we set forth for ourselves and I want to apologies to you for that lapse.
Please feel free to contact me directly at the hotel and we visit in more details.
Thank you.