Extremely dirty room!
26/11/2018 Scenic01989684488, Crawford, Nebraska
We booked this room simply for the kids waterpark that we thought would be fun for our four kids. Well it turned out to be a major disappointment as the water was so cold! Once arriving to the hotel, ... more
We booked this room simply for the kids waterpark that we thought would be fun for our four kids. Well it turned out to be a major disappointment as the water was so cold! Once arriving to the hotel, our check in was smooth, we quickly dropped our bags off in the room, three kids got their swimsuits on, and they headed to the pool. The water was so cold, they ended up "swimming" in the hottub. Once we got back to the room we noticed all of the dirty and uncleanly spots!! Here is what we found...…...The room we received had dried toothpaste all over the bathroom counter. There was poop on the toilet seat and side of the toilet. The two chairs in the room had food that was caked on the chair seats. The bedskirt had food smeared on it. The mirror and the sliding glass door were disgusting!! The mirror just hadn't been cleaned well but the sliding glass door looked like it had food and grease smudges all over the top half of the door. There were ants crawling around in the bathroom over a pile of crumbs. There was no stopper in the bathtub. Also, one of the beds had stained bloody bed sheets. The sheets were obviously clean but I would never make a bed with sheets that have been stained from someone else's blood. Because we were not visiting during tourist season, I feel we had gotten a pretty decent rate but I wouldn't have spent a penny on this room for how dirty it was!!! I was offered a new room after I went to get new sheets. I kindly declined as politely told them that I was a mom and could handle a little cleaning up. My kids were already half asleep in their bed so I didn't want to hassle transferring to another room. Would I recommend this motel, NO. Will we be staying here again, NO. Also, there is no continental breakfast like a lot of Best Westerns do which was a big bummer!! less
Michelle L, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for your feedback. We would greatly appreciate the opportunity to speak with you directly about your concerns. Your comments are very concerning to us and do not sounds like our normal level of service. Please feel free to contact our General Manager at your earliest convenience