The rooms are very clean, the housekeeping and Minerva's staff (the attached restaurant - shout out to Krystal) is wonderful but their sales & catering department needs some team building. My brother and sister-in-law's wedding and reception was at this hotel and what a fiasco!
I booked 3 rooms for my brother's wedding, asked they be close together, near the reception if possible. I check in and 2 rooms were right next to each other and the other room was in an entirely different wing! I should have taken this as a sign...The rehearsal and groom's dinner was held in the same room as the wedding would be the next day - except the floor was never cleaned from the night before, so we had to ask 2 times for someone to come in - we waited an hour between each ask. EXTREMELY last minute everything the day of the wedding - flowers, decorations for both the wedding and reception hall, audio in the courtyard, punch refills, and other items. - the hotel decorator (they hired her for $5,000!!) created some unnecessary headaches for my family. Flowers were 1.5 hours late, the wedding was finished being decorated 1.5 hours before the wedding - so pictures were finished in the wedding space very last minute, and we helped light the candles in the reception hall so the photographer could get pictures of the space before the wedding started! For the gift opening on Sunday, we were to be in the Courtyard, but our juice and cupcakes were in Dakota A. It took 30 minutes to find out which room we were in!!! No one from the hotel could confirm where we should be. Then catering brought us food for another party that was being held in another room...twice during the gift opening... In the end, my brother and sister-in-law had a wonderful time despite it all because we helped put the fires out before they saw them. It was a fiasco, and I would never recommend anyone use the Best Western for a wedding. less