Best western ramkota Aberdeen sd
13/03/2017 104marcyc, Sioux Falls, South Dakota
Rooms were clean upon check in, but stayed for two nights and did not get maid service at all. Fitness room very dirty and equipment not working. Hot tub was empty and filled the second day. Check ... more
Rooms were clean upon check in, but stayed for two nights and did not get maid service at all. Fitness room very dirty and equipment not working. Hot tub was empty and filled the second day. Check in and check out were fine. less
bwgmAberdeen, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
Thank-you for taking the time to write a review. I want to apologize for your lack of maid service, while omissions are rare we are working diligently to ensure they never happen. We are sorry for any inconvenience this lack of service caused. As you may have noticed during your stay we are in the process of remodeling our entire hotel, including guest rooms, hallways, corridors, meeting space, and improvements to our building exterior. This process is anticipated to be complete at the end of June. During that remodeling we will redouble our efforts to ensure that all our spaces remain as clean and fresh as possible. We do have occasions where because of the work being done water or electrical service may be interrupted momentarily as was the case for our hot tub. We regret the inconvenience our currently ongoing updates may have caused and sincerely hope you will come back to see us when we are finished early this summer!