02/01/2018 KK P, SD, United States
Upkeep poor toilet over flowing in conference center and in room very nasty in general! water pitchers never refilled on tables At 4 hour event. hotel restaurant awful service and they weren’t that bu... more
Upkeep poor toilet over flowing in conference center and in room very nasty in general! water pitchers never refilled on tables At 4 hour event. hotel restaurant awful service and they weren’t that busy.ran out of hot water taking shower and low water pressure. Used upstairs toilet and cover came off downstairs vent and sewage came out
Very nasty less
bwgmAberdeen, General Manager at Best Western Ramkota Hotel, responded to this review
I was disappointed to receive your comments, perhaps more so as we had been emailing back and forth yesterday in an effort to determine what caused the event you described in your room. As we discussed we were unable to duplicate the situation you described and our plumber and engineer remain perplexed. I was additionally saddened because in our earlier communications any concerns regarding our restaurant or catering services were not relayed. I will most certainly discuss these items with our team. The type of experience you described is unacceptable in any facility and so very different from what we strive for and what our guests so often receive. We will of course continue to try to determine what occurred and how we can rectify it and will redouble our efforts to ensure no guest has a similar issue. We are deeply saddened that your stay wasn't what we strive for with all our valued guests and are sorry to hear you won't be staying with us on future visits. We sincerely hope that any future travel, wherever it may be, is exceptional!