I checked in to this hotel at 6:30pm, and checked out by 9pm. First freaky incident, I get to my assigned room, and the door is wide open and all of the lights are on. I call the front desk to ask why this would be, and they said, as long as the room is clean, it should be fine, housekeeping probably forgot to shut the door. Weird. Fast forward ten minutes later and the lights in my room keep flickering - every light fixture has this issue. Soon, the entire power goes out, comes on, goes on, and continues on like this for about ten minutes until I call the front desk. I can see the lights in the hallway are not going out, nor the lights in the pool. I ask the front desk if any other rooms are having problems with power outages, the lady says No, and that she is going to send her maintenance man up. The maintenance guy was very polite, but while he was inspecting my room, the power went out again, so he said this was just my room, maybe an issue with my breaker, and he was going to ask the front desk if I could switch rooms. A few minutes later, the maintenance man reappears, letting me know he is moving me to a remodeled room, and has no idea why my room was experiencing these outages - definitely an isolated incident, he says. Fast forward ten minutes of being in the new room, power goes out twice more. I call the front desk, but the line is a fast busy signal. Again, hallway lights and pool lights remain on, so at this point, I've had it, I leave, I call when I get to a new hotel down the block, and Melanie informs me I'll be charged the full amount as they were having outages due to the "storm" - really, then why was I moved rooms and told this was an isolated incident? Big time fail - not to mention the hotel is a throwback to the 80's and feels like more like a motel than a hotel. Oh, and the pillowcases had weird stains on them. Definitely not worth anything close to the $116 plus tax I had to pay for my three hours of moving rooms and power outages. less
bwgmAberdeen, General Manager at BEST WESTERN Ramkota Hotel, responded to this review
I am so sorry you encountered as much trouble as you did. You may have noticed the extensive remodeling going on in the building and the fact that there was exceptionally inclement weather including strong winds and lighting during your brief time with us. Both of these factors made trouble shooting your specific concerns more time consuming than we hoped, especially as we exercised exceptional diligence to ensure your safety and that of all our guests.
It is true we did experience intermittent service interruptions in several, but not all of our rooms. Our engineer appears to have been courteous and helpful, however what he may have failed to mention is our facility has two separate electric service providers and redundancy in service. As result, when power is interrupted we can often float to another carrier causing a momentary interruption of services. However with substations taking multiple lightening hits we did experience surges in power at certain substations and subsequently to certain primary power panels. While the breaker controlling power to your room was in tact and your safety was assured we were unable to coordinate quickly enough with local power companies due to the high call volume, so we were unable to inform you further as you had already left by the time the matter was resolved. We deeply regret the inconvenience to you and are of course sharing your feedback with both of our local power companies.