Could have been better
11/08/2017 D8106WJmichellec, Aberdeen, United States
The weekend we came they were resurfacing the parking lot. Right outside our window on SATURDAY morning at 630 AM they were beeping and it was so loud it woke us and our toddler up. Also, they blew a ... more
The weekend we came they were resurfacing the parking lot. Right outside our window on SATURDAY morning at 630 AM they were beeping and it was so loud it woke us and our toddler up. Also, they blew a bunch of dirt all over my vehicle. It was coated in filth. Why not do this a weekday when there is less people here?? Or at least communicate we would not be able to park near our room and there would be extra noise in that area. Breakfast was crowded, ran out of food both mornings and some food was still frozen. Not impressed. I would have like to enjoy my sleep and my stay. One good thing is they have nice pillows. less
bwgmAberdeen, General Manager at Best Western Ramkota Hotel, responded to this review
Thank-you for taking the time to write a review, I'm so terribly sorry that our remodeling caused you as much inconvenience as it di. We do work very hard to coordinate the remodeling to work around reservations, groups, events, weather etc., unfortunately there is rarely a time where we aren't busy - including most weekdays. We did post notice at the desk and sent out messages trying to reach most of our guests, so I apologize in earnest that our attempts to communicate our remodeling plans did not reach you. I am pleased to let you know that the parking lot remodeling is completed and by the end of August all our updates in this year's remodeling will be done (both inside and out) We will have minor painting, touch ups etc. which will continue into September but none of which we expect to cause any significant inconvenience. We will of course follow up with our breakfast team regarding your food quality experience to see what may have occurred that caused our complimentary deluxe continental breakfast to be less than what we hoped it would be. We hope that you will have occasion to visit us when our updates are completed so you may fully enjoy the hotel.