No hot water, shower didn’t work
We had a family gathering for the weekend and none of us had hot water in our rooms; in fact, most of the hotel rooms were without hot water. We checked in on Friday and nothing was said about the hot... more
We had a family gathering for the weekend and none of us had hot water in our rooms; in fact, most of the hotel rooms were without hot water. We checked in on Friday and nothing was said about the hot water issue. We found out on Saturday that there was no hot water on Thursday already, but the hotel didn’t mention the issue when we checked in. As if that wasn’t bad enough, the shower in our room didn’t work. This is a simple fix, the water diverter was bad, but we were told they didn’t have the part they needed. Seriously, I could have gone to Menards, bought the part that was needed, and installed it myself! We complained at the front desk twice, but got nowhere. Tried to called the manager about the issues, he wouldn’t answer his phone. I should also mention there was splatter on the under side of our toilet seat, it obviously had not been cleaned.Find a different hotel to stay at in Aberdeen! This is the only money they will ever get from us. I will also have to contact my card company because the pending charges and what my checkout paper says is very different. less
Bruce Kieffer, General Manager at Best Western Ramkota Hotel, responded to this review
Thank you for letting me know about your stay. I do apologize for the issues you encountered. We did have a hot water issue this weekend but didn't know how severe it was until late Friday. We are still working to correct the problem. The housekeeping and maintenance issue will be addressed with the appropriate department heads. We will get the problems fixed. Robin, please give me a call I would like to discuss these issues more with you. 605-229-4040 is the hotels number.