Best Western Rambler

This looked like the top hotel in Durango to stay. We spent several hours trying to get the internet in the room connected including calling the help desk number the front desk person gave us)and finally had 1 bar later evening which then dropped in and out (and there was none the next morning!). The room smelled like it hadn’t been used for some time — stale air. Lighting above the sink was poor making it hard to take out contacts and put them back in. Only 2 small pillows on queen bed (these were not even regular size pillows!). Excellent was the mini frig with a small working freezer space at the top that actually refrozen our ice packs overnight. Bfast was light, but fine. Checkin and checkout staff were great. Cleaners were starting to clean rooms as we left and it was great to see th3m wearing masks! less

We stayed in this establishment the first week of May – and is one of the filthiest hotels I’ve ever seen. I emailed the GM Diana Cupps about the dirty issues and she has yet to respond. I’ve waited and waited. I’ve given her the benefit of doubt, but now it’s the end of June and still nothing. To wait this long is a clear indication of her carelessness. Her inability to direct and follow through is nothing short of deplorable. The breakfast too was quite unimpressive. The Governor of Colorado has dramatically relaxed the rules for COVID, as I’m sure travelers already know. In this hotel, there were no tables or chairs to sit and have breakfast. Instead, there is a hot breakfast “to go”. At check in, we were not advised that breakfast would *only* be for take-out. The next morning, the offering was biscuits and gravy. It’s impossible to enjoy something like that while driving. What an image, huh? A fast-food place is highly recommended. Course, if you only eat a piece of fruit in the mornings, then at least there’s that. No discounts were available ‘because they were full” I was told at - $150 a night for this nasty place. Egad. Here's lackadaisical response from my survey of them: Quote: "I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience. If I can provide any assistance, please don't hesitate to contact me directly at 719 738 1121. Sincerely, Diana Cupps General Manager Best Western Rambler" end quote. Save your hard-earned money and stay anywhere else. Have a look at the pictures... What are they of you ask? I take a wash cloth, dampen it, and run it across the floor - once. less

A less than standard BW. We won’t stay here again. The room had a foul odor and the air conditioner must have been 50 years old. Very noisy. The internet connection was pathetic and intermittent. The bed linens, likewise, were as old as the AC. So thin there were holes in places. The towels were also threadbare and definitely in need of replacement. All in all an unsatisfactory experience we will not repeat with this BW. less

We were traveling with three families from Missouri. We booked this hotel because of the indoor pool so kids could swim after driving ten hours. When we arrived we were told it was closed. At that point, every other hotel within a two-hour radius with a pool was booked up. We were so disappointed. I asked the team member working the front desk for a rate adjustment, and she said she would discuss it with her manager. No one ever followed up with us and the rate was not adjusted. Very poor leadership, customer service, and management. The hotel website features the pool and has no announcement that it is closed. less

Overall, not bad. Walsenburg doesn't have a lot of options, and doesn't strike me as a city with a lot of luxury options. This is probably your best choice in town, or among the best. This facility was clean and well maintained, staff was very friendly and quick to respond to needs/questions. We had a room with a jacuzzi, which was a nice treat, but also took up enough room there wasn't a desk, and only one chair - both surprising, and made it a bit tough to catch up on computer work before relaxing. Kind of expected a bit bigger room, as a jacuzzi implies, a high-end room in my mind. But, not bad, it was clean and comfortable. less