Recently due to wedding in steel plant I had to move from a very good hotel to best western as it's close to wedding venue. They have charged for 3 adults same price as charged by a world wide well reputed brand . I regret moving in here. the rooms are very small , the bathrooms and and toilets pretty small. The furniture need to replaced or at least cleaned properly. The hotel entrance mats need to be changed ,it's full of flies that shows your hospitality and cleanliness for incoming guests.
The staff needs to be trained front desk , housekeeping everyone needs to undergo training. I have asked for room upgrade , they say we will give additional bed( this is upgrade for people at front desk) . The additional bed was very poor, it's joining of couple of mattress and there's a good gap in between, I have asked them for solution, they suggested they have only those beds.i have used additional bed in the earlier hotel where I have stayed I couldn't feel any difference between single mattress and a joint mattress. There is no complimentary breakfast provided for this price, which I enjoyed in the earlier hotel where I have stayed ( priced same). The room service was bit slow answering calls( had to wait for 7-8 rings for them to pickup )
The staff tried their best to make us comfortable but however we couldn't find the hotel comfortable. I am not sure if these are the standards maintained by best western in USA or any other part of the world. I understand this hotel is 7 years old, if you want to maintain the brand name you need to live up to expectations. If things are greeting old and worn out please replace them if replaceable or at least paint them to give a fresh and new look for guests .