06/11/2017 Mom2myboys03, Troy, Virginia
Stayed 1 night to visit Radford University following day. Easy to find, not far from I64 or Radford University. Check in was quick. Room and bathroom were clean. Bed and pillows comfortable. Break... more
Stayed 1 night to visit Radford University following day. Easy to find, not far from I64 or Radford University. Check in was quick. Room and bathroom were clean. Bed and pillows comfortable. Breakfast is included in the morning. Upon check-in Sun evening, employee stated they were out of breakfast tickets to check back in morning. Went down around 8am, as told evening before let front desk know we didn't get a ticket.
Employee at front desk got very rude. Said "You don't need a ticket, just go in. It's not your problem to worry about." Excuse me, I was doing as told evening prior and checking if they had tickets. I politely told employee that we were told at check-in to stop at desk in morning to see if they had tickets. Employee said "It's not your problem."
Fine, whatever have an attitude with your guest.
Went in to restaurant to eat. First noticed very small selection of breakfast items. Stayed at other Best Western before and they have had a bigger selection. The donoughts and bread did not look very fresh. There was no butter, only margarine. The WORST part of breakfast was the floor. As you walked you could hear your feet sticking to the floor. I don't know when the floor have last been washed, but certainly they were not cleaned the prior evening. Ended up throwing food away since with floors so dirty who knows what the kitchen looked like. less
Teresa O, General Manager at Best Western Radford Inn, responded to this review
Please accept my apology for the issues during your stay. Thank you for bringing this to our attention so we can correct the problem. We hope you will visit us again.