Maybe it was a just a bad weekend...
18/09/2019 jbg0502, Christiansburg, Virginia
Breakfast buffet had bugs crawling on orange juice dispenser. Desk clerk at check in demanded reason for stay since I had a semi-local address. Supposedly the hotel had issues with drugs being sold ... more
Breakfast buffet had bugs crawling on orange juice dispenser. Desk clerk at check in demanded reason for stay since I had a semi-local address. Supposedly the hotel had issues with drugs being sold from the location and the clerk said the manager required this information. Hair in the shower. Towels not refilled. Beds not comfortable. Air conditioner did not cool well. Not the worst place I've stayed, but way over priced for what you get. LaQuinta right across the street must be better. HAS to be. On a good note, the desk clerk who I requested additional towels and toilet paper from was very nice and helpful, but she did not have a key to the laundry area to replenish the items I needed. less
Teresa O, Manager at Best Western Radford Inn, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.