Nice Lobby, Shabby Room
24/02/2017 feakind, Washington DC, District of Columbia
Check-in was good, the staff member at the desk was very friendly. After I received my room key I went up to my room just to notice that it was not what I had booked online. I had asked for a king roo... more
Check-in was good, the staff member at the desk was very friendly. After I received my room key I went up to my room just to notice that it was not what I had booked online. I had asked for a king room, and I got two queens instead. I checked in with three co-workers who all booked their rooms after I booked mine and they received king beds.
The room itself was not bad, the bathroom was small and it was impossible to be in the bathroom with the door open since the door took up most of the bathroom floor space when open.
The thing I took the biggest issue with was the cleanliness of the sheets on the bed. I could not tell if the sheets were heavily stained, or just dirty. The first bed I pulled the sheets down on had large yellow/brown stains on them and there was on spot of black that I couldn't tell if it was a burn spot from the dryer or a grease stain from the sheet getting caught in machinery somewhere. I looked at the other bed and noticed that the side of the mattress was showing and there was a brown stain at the head of the mattress on the side. Looked like dried blood. The condition of the sheets on the second bed were not as bad as the first, but still some yellow/brown discoloration in spots. I suppose it was lucky that I had two beds to choose from as opposed to one.
The hot breakfast the next morning was probably the best part of my stay. The breakfast is included in the price of the room and it's a hot breakfast with eggs, biscuits, sausage, etc. less
Teresa O, General Manager at BEST WESTERN Radford Inn, responded to this review
Please accept our apology for the issue during your stay. We strive to provide great customer service and regret we fell short this time. We hope you will visit us again to give us another chance to provide you with awesome service!