Just Keep Driving
15/08/2018 Carolyn H, San Diego, California
This Best Western is in need of a serious cleanup. I don't mind that it's "older" but the fact it was dirty is not OK. The staff needs to be told to stop smoking inside the hotel - the corridor to t... more
This Best Western is in need of a serious cleanup. I don't mind that it's "older" but the fact it was dirty is not OK. The staff needs to be told to stop smoking inside the hotel - the corridor to the pool reeked of smoke. Don't rely on the hotel phone for incoming calls because they always go to a full voicemail. Sleeping was a challenge because the pillows are the absolute worse ever. The breakfast was good enough but the rest of the service fell way short of expectations of a Best Western. less
Teresa O, General Manager at Best Western Radford Inn, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 540-639-3000.
Best Western Radford Inn