Best Western Queens Hotel

My 3 night stay is not to be recommended, in fact not even 1 night. The bathroom fan was disgusting and despite saying they are considerate of the environment they are not. No reuse of towels or plastic cups in bathroom. Ate out on night 3 as could not face another night of badly cooked food from a very limited menu. Better value and quality at Wotherspoons which is a ten minute walk away. Car park not at hotel but across the road and not well sign posted. This is a very dated tired hotel that needs a major makeover less

There was no sign of management in this hotel so the criticisms are not of the staff who were doing their best. The food was terrible at the evening mealtimes, the breakfast food was better/average. We sent food back one night at the evening meal and the next night decided to go and eat elsewhere instead. Some of the waiting/bar staff would benefit from better training so that they are more confident waiting on (I did this job myself for years) i.e. always have your notepad on you, trained to use the tills, knowing the specials/soup of the day, taking away menus when ordered etc The pool/sauna are very good and the rooms were sanitary and everything worked. However, the bar has no atmosphere. There was also a file in the lobby which said this hotel is green. It wasn't from what I could see. There were plastic cups in the bedrooms and towels were washed regardless (all you need is a wee sticker saying 'leave towel in bath if you need it washed' like Premier Inn). These small touches would save money whilst fixing the things above would bring in more money, seems like a no brainer! less

Best western more like worst western. We went into the best western by accident as we had booked the station hotel which is across the street, which was clearly our mistake. Upon entering the hotel the receptionist asked for our booking conformation as we had booked via booking.com and said that everything was fine, he then reitterated that we were in the station hotel before he took the person I stayed with’s driving license then showed us to our TWIN room when we had ordered a double room. He apologised for this and let us into the room. Upon entering we were very dissapointed, the whole room was dirty, there were cobwebs and stains everywhere and the air was thick and hard to breath in. We decided that since we had already paid for the hotel and it was getting late that we would just stay the night. We woke up bright and early after barely any sleep and got straight out! There was no chance that we would eat anything from such a grimey establishment, upon trying to retrieve his driving license we were told that we had not infact paid for the room, after about a 30 second delay we decided to cut our losses, pay the money and be free from this dreadful hotel. less

We booked the station hotel which was the hotel opposite the "best western" and accidentally turned up to the best western and told the receptionist that we had booked a night at the station hotel and showed him the booking confirmation, he then told us we were at the right hotel and that he had a room for us just with no key,he took my Id and took us to what I can describe as the worst hotel room I have ever stayed in, it was dirty and the walls were yellow, we looked past this and decided to just go to sleep,I woke up and went to the bathroom which to my surprise had stairs going down into it which I fell down, upon sitting on the toilet down the stairs I noticed a massive gap under the door which made me feel very unprivate, the next morning we went to reception to get my Id and they refused to let us out until we paid money which we were told we wouldn't have to pay the night before, the receptionist said she spoke to the receptionist from the night before and basically we got scammed into staying a night in what I would call the worst hotel I have ever slept in period. Save yourself the money and sleep rough!!! We were very angry and disappointed and we will be taking this further. less

Elderly couple and adult son received excellent service and advice. Staff went out of their way to assist in parking when the hotel was very busy. The rooms were very clean and well thought out. The water pressure and temperature of my shower on the third floor was excellent. less