One night stand
13/09/2015 David S, Aberdeen, United Kingdom
My wife and I booked a one night stay in the Queens Hotel as a precursor to a fortnight of hotels in Scotland and it was a rather poor start for us. The room was a bit basic, the food at dinner was a ... more
My wife and I booked a one night stay in the Queens Hotel as a precursor to a fortnight of hotels in Scotland and it was a rather poor start for us. The room was a bit basic, the food at dinner was a bit basic and the breakfast was a bit basic. As in all these older hotels we kind of knew from experience it could be a little tired and it was. We hoped that the fact Best Western now owned it would lift the standard but it all comes down to the staff in the end and some were very good and some were in need of a little re-training and some were just stretched to thinly across there duties. The young lady on dinner and breakfast was a single individual with too much to do, causing frustration and delay for the guest but this is a management issue and not the young lady's'. The food at dinner, we were on a DBB package, was poor and breakfast was thrown together and not appetizing at all. A management review is required here and maybe were just unlucky but I struggle to recommend this hotel. less
MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Dear David S
Thank you for your comments. I always appreciate guests leaving feedback, regardless if positive of negative. Best Western do not own any hotels, they are all independently owned, we come under the Best Western umbrella which allows small independents to come together and reach a global market. We are looking at planning some refurbishment, as you can imagine this can be a big undertaking but we are hoping to look at in the new year. I am however surprised at your comment regarding food and the breakfast. The rooms may be tired but we pride ourselves on our breakfast, most important meal of the day, and we are often complimented on it.
Mike Sheffield - Director