I had stayed at this hotel before for business, and always found it to be a pleasant place to be, mainly because of the lovely, friendly staff; so when we were looking for a place to go for our bi-monthly spa break, I thought this would be a good option. Some of the previous reviewers are correct, the hotel is in need of some TLC; however as far as I'm concerned, service, quality of food and staff attitude are far more important than a lick of paint.
The leisure area was lovely, well maintained and although small, contained everything we needed (except a machine for spin drying the swimsuits, which would have been very welcome). The pool is lovely, clean and although there were a couple of 'serious swimmers' in, there was still plenty of room for those of us who just wanted to enjoy a leisurely dip. The jacuzzi had been broken right up to a couple of days before we arrived but we did know about it because we had been following the progress on Facebook and thankfully it was fixed before we got there. The sauna door was still broken but that didn't spoil our visit. The gentleman who works at the leisure area, although not a smiley character, was nevertheless very pleasant, friendly and helpful.
We decided to have afternoon tea instead of lunch and, after an initial confusion where they tried to serve us 'high tea' instead, the afternoon tea was pleasant; strangely enough there were three of us but only two scones and two cakes served. Rather than fight over them we asked for another one of each, which they provided at no extra charge. We had dinner in the bar rather than the restaurant, and the food was lovely; not a huge selection but if you wanted more choice you could eat at the restaurant upstairs, which had an extensive menu. We were happy with our bar food, the quality was good and although it took a wee while to come out, it was worth the wait.
The rooms were pretty basic but I had requested a shower rather than a bath and I was provided with that. Unfortunately the beds were very uncomfortable; none of the three of us got a good sleep, and we all had aching backs next morning; a pity because I would suggest that was the only major fault with this hotel. Breakfast was cooked fresh and served to our table, can't complain about that, it was delicious.
The location of the hotel is ideal; next door to the bus station and across the road from the train station, just a short walk into the city centre. Also plenty of parking is available for guests, so an easy location to get to no matter how you travel. Check in time is late, 4pm, but we were advised that if the rooms were ready early we would be able to check in early, and true to their word we got our rooms on arrival at 2pm. The free wifi was very welcome, but a bit hit-and-miss; I got a poor signal in my room but my girls had a great signal in theirs.
The main reason for my giving this hotel 4/5 instead of 3/5 is the staff; without exception they were helpful, friendly, efficient and pleasant. They are a credit to the management and to Best Western in general. Even when there was a small hiccup at checkout next morning, it was sorted out efficiently and quickly, with an apology and a smile. Would i recommend this hotel? Yes, definitely.. Would I return to the hotel myself? Unfortunately not; the beds were just too firm for me (for all of us) and I had a sore back for days after we left. If you like a firm bed, this won't be a problem. less
MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
Many thanks for your review regarding you stay at the BEST WESTERN Queens Hotel. Receiving in depth feed back is vital for our business and I take all of your comments on board. All Best Western hotels are individually owned and operated, but we are bench marked by Best Western with every review we get.
We would be delighted to see you again at the hotel (if I can get you a softer bed).