Perth Leisure Weekend
04/08/2015 Brocher, Aberdeenshire, Scotland
Rooms were clean, fair sized, the bed was comfortable. The bathroom was clean but dated,the shower worked fine. The rooms were quite warm at night without the heating so slept with window open. Rudel... more
Rooms were clean, fair sized, the bed was comfortable. The bathroom was clean but dated,the shower worked fine. The rooms were quite warm at night without the heating so slept with window open. Rudely awakened at 7-45 by banging & hammering, phoned down to reception after about 10-15 mins as it hadn't stopped. It turns out the window needed replacing in the room directly below & the local joiner turned up bright & early to do it & they just hadn't thought about the disturbance to adjacent rooms. We were on DBB deal, the Restaurant was clean, the menu was fairly limited, & although the waiters were running about a fair bit they really lacked organisation we were seated at a table then ignored for about 20 mins, had to go & ask for menus & water. The food when it finally came was nice & tasty , however they got two of the four mains wrong, but they sorted this out & the Restaurant manageress treated us to a drink on the house because of the mix up & delays, which was thoughtful;. They just need to sort the logistics out in the restaurant & maybe a few more dishes on the menu to give a better choice. Breakfast in the morning was nice, but again service was very slow. the problem was same as restaurant, sort out the logistics, give the people clear roles & employ a system & stick to it so everybody is clear on what they are doing. In short comfortable 3 star hotel, decor a bit dated but everything was clean, staff friendly enough. All they need to do sort out the logistics of feeding you. less
MikeSheff, Owner at BEST WESTERN Queens Hotel, responded to this review
I can only apologise for the early start, I was not aware that the window was being fitted so early in the morning.
Thank you for your feedback with regards to the restaurant. I will be speaking to my team with regards to the points you have raised.
Mike Sheffield - Director