Best Western Queens Hotel

Shabby and not chic! Stepped back in time from the moment we walked into the hotel. Interior neglected and if I did not know better, would have not believed we were in a hotel reception. Took me back to Bulgaria hotel circa 1990 and not in a good way. less

Room dirty. Hole in wall. No ice in bar. No hot water. Holes in duvets and sheets. Breakfast that was bought was served wrong. Coffee was cold and milk was warm. The hotels decor was dated and needs work. less

We had a lovely 3-night stay. Location is great and parking was easy and free. Hostess is accommodating. Breakfast at the inn is a nice way to start the day. The B & B is charming, like a “doll house come to life”! We enjoyed nearby zip line, the beach, shopping and boat rental. less

The location is great, Maureen the owner is very interesting and pleasant, the breakfast was plentiful and tasty, and the B&B is dog friendly. BUT - the yard is filled with poop from the two dogs who live at the B&B. Maureen offered to clean my wife's shoe...but did it at the kitchen sink with a paring knife! Made us very nervous about breakfast! During the two days we were there, one of her dogs peed on a rug in one of our two rooms, and one (maybe the same dog) pooped on the floor in our other room during breakfast, which we noticed only after stepping in it and tracking it around while packing. From the look of the stains on the rugs in both rooms, dog pee is likely a common occurrence The king-sized bed really needs to be replaced. It sags so much we each had to see the chiropractor to readjust our backs upon our return home. The bathrooms have been updated and look very nice, but the hot-water-on-demand system only delivers slightly warm water, not hot. There is no common area on the first floor (other than the dining room), and only a sofa on the second floor outside the three guest rooms. Therefore, there is no place to sit and read, enjoy a glass of wine, or visit - something we especially wished for on a cold November day. less

Upon entering the B&B it smelled very bad, very much like a bad pet odor. The place was cluttered and the kitchen area was unappealing to say the least. Our first impression was not what a nice B&B should be or smell like for that matter. We met the owner Maureen, who was a nice lady, but informed us she was leaving town early the next morning and informed us we wouldn't be getting breakfast in the morning, but offered us money in exchange so we could go out and eat breakfast the next morning. We accepted the money, but we still felt that we should have been offered other options...like a refund or a bigger discount on our stay. What would have been nicer would have been a call or email ahead of time explaining she had to leave town and couldn't provide the advertised services and offer a refund. We also found a lot of the perks listed on the T.C.Smith B&B website were not offered. It stated complimentary Afternoon Tea, Dessert, Fruit, Non-alcoholic beverages and Wine and cheese....we were offered a bottle of wine and accepted it....however, we were not offered any of the other perks....a bit of false advertising if you ask me. The whole reason for choosing this B&B was the nice extras listed on the website. Our room was nice although a bit small and cluttered. The bed was comfy and spacious. Our room had a whirlpool which was big enough for two, but took forever for the water to get hot enough to fill it up, and even then the water never got really hot enough for it to be relaxing...A very disappointing stay....not a total disaster, but not what we expected from a B&B with nice pictures and reviews...My girlfriend and myself have stayed at other B&Bs that were far more accommodating and offered a lot more for our money. I would not stay here again, and would not recommend it to anyone else.... less