Best Western Queens Hotel

Sad and disappointed to see this once lovely destination now tired and needing attention. Our room as a bit shabby and the window didn't close correctly Sports facilities have not been fully operational in our last two visits Staff were excellent as usual, but they have an impossible task Shame it is like this - but I will not use this hotel again less

On a Hogmanay trip booked thru Urquhart Tours (which had its own problems). On holiday from Vancouver with Canadian wife for her first Sottish New Year. On arrival hotel appeared to be caught off guard with a shambles in allocating rooms. When asked about the delay the duty manger was abrupt and unhelpful, an attitude she kept up for duration of stay. For evening meals the set menu was very limited and the quality of food abysmal. Lasagne was store bought, the cod was off, steal pithivier (pretentious steak pie) was worse than Greggs steak bake (Scots will know the comparison) and sausage and mash was offered as a New Years Day meal. Portion control was miserly though given the quality of food maybe not such a bad thing. The serving staff did their best to cope with the large dining party though 2 girls in particular were surly and disinterested. Seating arrangements were haphazard, twice we had hastily assembled tables. On the last night of trip several members of the coach party refused to dine in the hotel. As for the 'entertainment' on Hogmanay there was a guy in an ill fitting kilt who performed to all his music on a backing tape with the charisma of a wet flannel. Presenting this to overseas visitors as a taste of Scotland is very poor. less

Stayed for 2 nights with a party of 10 (5 couples) for Christmas party break and having previously stayed here a few years ago knew it was in a great location and had pool etc. The hotel is looking quite tired and I don't think any upgrades have been carried out since my last stay (about 10 years ago!) However, for the price we paid can't expect 5* My room and bathroom were both quite large and situated on a corner with 2 large windows so a nice bright room. The room was well equipped with hairdryer, iron & board and tea & coffee. But the decor is dated and tired - the carpet was badly stained and the bed quite uncomfortable, although the bedding was very clean and the bathroom was spotlessly clean with a good shower (once you managed to sort the temperature!). On our first night we enjoyed a short walk into town (about 10 minutes) where there are plenty bars and restaurants to choose from. We returned to the hotel just as the party night was coming to an end and as we were attending the following night, decided to have a sneak peek - looked quiet but good. Staff told us that bookings was much busier for the Saturday night. Breakfast is buffet continental with cooked breakfast made to order. Saturday morning breakfast and service couldn't be faulted. Sunday morning was much busier and service was a bit of a hit or a miss but food was still very good. Saturday party night was excellent, the dj was really great and definitely played to his audience. Selection of food was good and tasty but one of our group waited almost 15 minutes for their main and as we were waiting to eat together everyone else's was getting cold! Overall we thoroughly enjoyed the party night, great value & great atmosphere. Unfortunately Saturday overnight was awful - there was a large group of approx 30 females who were VERY noisy and staying in rooms surrounding us. They had music blaring and were screaming, shouting and singing at the top of their voices until well after 2am. Unfortunately there is absolutely no noise insulation in the rooms so this made for a very uncomfortable night. I did go to the leisure centre only to find that only the pool was in commission everything else was closed. The staff member on duty was most unhelpful and clearly didn't want the hassle of guests in the facility so I gave it a miss. This hotel is in a really great location, right next door to the bus stop and train station and a short walk into town but it is very tired and although our break was really good value for money, I don't think I would return unless it has undergone some refurbishment. less

The leisure centre will close this week after 30 to 40 years of use. It needs refurbishment and the new owners are unwilling to spend money on it. The small gym will remain open but it has only a few pieces of equipment in working order. This area used to be the function suite of the hotel but they now have large ballroom upstairs that is hardly ever used for weddings or other events. There is a lounge bar on the ground floor that is always empty as it fails to serve bar meals. The hotel does not seem to have regular bus tours coming in and depends upon bookings from Best Western's website and companies holding sales meetings for their reps. Guests should note that the hotel is now charging £5 per night to leave a car overnight in their private car park less

Stayed 3/4 times now. Great location, friendly staff. Cosy bar and friendly Barman John. Hotel badly needs money spent on. Disappointed to find jacuzzi no longer available re needs repaired at huge cost. Not advised on booking or at check in. Also steam room was out of order. At least could use pool and steam room. But couldn’t use spa on 2nd stay day re boiler broken, so no hot water for shower or heating for part of day. This normally cosy hotel badly needs money spent on repairs/refurbishing. Will prob stay again if back in Perth however. less