Very comfortable place + lovely and so helpful members of staff
Lovely place .. members of staff so friendly ! We got stranded last night at 1.30am with van broken down .. refused by two Travelodge hotels “because their policy does not allow to accept people in t... more
Lovely place .. members of staff so friendly ! We got stranded last night at 1.30am with van broken down .. refused by two Travelodge hotels “because their policy does not allow to accept people in the night” (???) ..
We rang the Queen’s hotel and they promptly answered the phone and welcomed us in the middle of the night 🤗
Eddie, the night receptionist was so kind and friendly , and very helpful with his advice on where to get the van repaired on the following day ..
We had a comfortable stay at night in our room, which was cozy and clean, and a nice breakfast on the following day ..
We left at 8.30am and gave the key back .. When the garage told us that we had to wait at least a couple of hours to get the vehicle repaired we went back to the hotel and given back the key of our room by the very nice and friendly Julie, day receptionist.. Outside it was cold and rainy and we were allowed to stay in our room up to 1.00pm!
The hotel is located in a beautiful historical building and a plaque on the wall at the entrance commemorated that it was Churchill’s favourite place for his overnight stays in Dundee less
Leah Melville, General Manager at Best Western Queens Hotel, responded to this review
Thank you for your lovely review of your recent stay with us at the Queens Hotel. I was pleased to read the staff looked after you after your van broke down. I will be sure to pass your comments and feedback onto them. We hope to see you again on any future visits to Dundee.