Nice hotel with helpful staff
22/01/2018 uktravailer, West Chester, Pennsylvania
The friendliness of the staff made up for the few issues: there seemed to be a problem with overheating the night I was there, which was simply alleviated by opening the window, and my room had a conn... more
The friendliness of the staff made up for the few issues: there seemed to be a problem with overheating the night I was there, which was simply alleviated by opening the window, and my room had a connector door which meant I could hear my noisy neighbors (although that's not the staff fault). The receptionist lent me her iPhone charger as mine was not working. how is that for great customer service!
The room was well appointed and even had a jacuzzi hot tub bath, which was an unexpected boon. Free WiFi, and comfortable King size bed made the stay pleasant.
The complimentary breakfast was good, although, to be honest, I didn't need much after dinner at Marbella's!
Note: The parking garage entrance is to the right of the hotel, and then turn again into a tight entrance way. less
Jessica B, General Manager at Best Western Queens Gold Coast, responded to this review
Thank you for your stellar review of the Best Western Gold Coast. We are thrilled to see how much you enjoyed your stay and the complimentary breakfast to go along with a restful evening.
We apologize for the heating issue, if you can let us know which room you stayed in, we will have someone take a look at the thermostat. You can reach me at firstname.lastname@example.org, Jessica Brown, General Manager. Your help is greatly appreciated.
We are happy to see how much you enjoyed your accommodations and the amenities that it had to offer! We hope that you found it to be a refuge after a long day and a small oasis that you could truly enjoy.
We are happy to see that you were treated to exemplary customer service by our amazing staff. They do their best to go above and beyond so that each guest has everything they need, even the little things like a phone charger. They strive to exceed expectations and all with a smile.
We look forward to welcoming you back the next time you find yourself in the area. until then.