Very basic for what you pay, but this is New York City
05/10/2019 0emmast, London, United Kingdom
First the negatives, then the positives, as that was the order in which I noticed these features. My first impression wasn't great as the toilet seemed like it hadn't been properly cleaned when I ente... more
First the negatives, then the positives, as that was the order in which I noticed these features. My first impression wasn't great as the toilet seemed like it hadn't been properly cleaned when I entered [including being inadequately flushed, there was some sort of (I shudder to think what) debri and a hair in there and it even smelled bad]. Whenever I tried to take a shower the only two temperatures possible seemed to be freezing cold or scalding hot. Breakfast was absolutely abysmal, and in one of the most depressing little rooms I've ever come across - even though it was included I ate breakfast outside every day anyway. The front desk was always rather intimidatingly brisk and unfriendly, but perhaps they were just busy. It was a dark and dingy room, generally, and the sheets and towels seemed a little old and even slightly stained here and there (but not unclean). The bathroom fittings were old and a little grubby-looking from wear and tear.
I say all this with the caveat that given how high prices are for hotels in New York City, this wasn't actually that bad. The A/C worked just fine, it wasn't filthy, and it was cleaned on a daily basis and after my first day seemed to be cleaned perfectly adequately, too. The rooms were quite big and the beds were really comfortable and big, too. There was a huge TV screen for those who are into that sort of thing, with a seemingly endless number of channels. And when I did approach the front desk things were well sorted even if they took a little while. And even though Flushing is quite far from central NY - if that's where you need to be, as I did - the upside is that there's a wealth of really very yummy and affordable restaurants at your doorstep. All in all, NYC is one of the few places in the world where I'd put up with paying over 200 dollars a night (including tax) to stay at a place like this but it is unfortunately the nature of visiting this city and it definitely wasn't all bad.
The only additional critique I would add but that's characteristic of most smaller hotels still (so not at all specific to this hotel, just something worth noting to encourage rapid change) is that having a small recycling bin in the room is probably something that needs to happen soon; also, there should be a substitute found to putting out those small plastic shampoo and conditioner bottles that can't be recycled at all. less
Frank C, General Manager at Best Western Queens Court Hotel, responded to this review
Thank you for the review. I am surprised to hear about the condition of the room upon check in. All of our rooms are checked twice before we even let our guests enter. I will definitely speak to our housekeeping manager to make sure this does not happen again.
I am glad you were able to enjoy the area and that the bed was comfortable. Half the stay in a room is in the bed and that is one of the most important items in the hotel.
I hope you allow us to show you how great the hotel truly is on your next stay.