Best Western Queens Court Hotel

They do not clean the rooms. The check in procedure is very slow and hotel attendants were not friendly. The hotel does not like you to reserve the rooms through any travel agencies. The breakfast room is dirty with low quality foods less

I have been a loyal Best Western member for more than a decade. Time after time, my experience with this fabulous international hotel chain has proven be consistently positive and worth my loyalty. There is no exception with my recent stay at the Queen Court BW Hotel located in Flushing, NY, from Sept 13 to Oct 11. This lengthy visit naturally presented many demanding situations and sometimes intricate issues, all of which were quickly and professionally dealt with to my complete satisfaction. Special thanks to Judy, Fannie, Frank and several other members of the front desk crew including the managers. They are resourceful, dedicated, patient and thoughtful in handling all kinds of issues. While amenity, price, hygiene and comfort matters at a hotel, only a trustworthy and reliable service crew can present you with a complete package that gets you the best bang for the buck, and keeps you coming back. less

First the negatives, then the positives, as that was the order in which I noticed these features. My first impression wasn't great as the toilet seemed like it hadn't been properly cleaned when I entered [including being inadequately flushed, there was some sort of (I shudder to think what) debri and a hair in there and it even smelled bad]. Whenever I tried to take a shower the only two temperatures possible seemed to be freezing cold or scalding hot. Breakfast was absolutely abysmal, and in one of the most depressing little rooms I've ever come across - even though it was included I ate breakfast outside every day anyway. The front desk was always rather intimidatingly brisk and unfriendly, but perhaps they were just busy. It was a dark and dingy room, generally, and the sheets and towels seemed a little old and even slightly stained here and there (but not unclean). The bathroom fittings were old and a little grubby-looking from wear and tear. I say all this with the caveat that given how high prices are for hotels in New York City, this wasn't actually that bad. The A/C worked just fine, it wasn't filthy, and it was cleaned on a daily basis and after my first day seemed to be cleaned perfectly adequately, too. The rooms were quite big and the beds were really comfortable and big, too. There was a huge TV screen for those who are into that sort of thing, with a seemingly endless number of channels. And when I did approach the front desk things were well sorted even if they took a little while. And even though Flushing is quite far from central NY - if that's where you need to be, as I did - the upside is that there's a wealth of really very yummy and affordable restaurants at your doorstep. All in all, NYC is one of the few places in the world where I'd put up with paying over 200 dollars a night (including tax) to stay at a place like this but it is unfortunately the nature of visiting this city and it definitely wasn't all bad. The only additional critique I would add but that's characteristic of most smaller hotels still (so not at all specific to this hotel, just something worth noting to encourage rapid change) is that having a small recycling bin in the room is probably something that needs to happen soon; also, there should be a substitute found to putting out those small plastic shampoo and conditioner bottles that can't be recycled at all.  less

So this had happened many times and that's why I don't like to come here only when the rate is the lowest in the area. The front desk staff rushes you out 10 minutes before check-out and I had twice"if you check-out later than 12 it's going to be 11 some dollars for an hour." I don't have problems when the front desk staff tell me to check-out if I'm late, but they should speak in a nicer way. Sometime I'm having trouble with my sleep at night so I can't really wake up early enough to check-out on-time. The front-desk staff usually told me"what do you want to do because you are late for check-out." I told them I need 5 or 10 some minutes and they never had problem with it, but this one... The attitude of the front-desk staff was also rude when I was leaving, it was like can't wait for me to get out. How rude is that... I'll only come when the rate is the lowest in the area, that's all! Otherwise I'm not going to come because most of times I had felt not welcomed here. less

This was my 2nd year staying at the Queen’s Court. Rooms are big and clean. Breakfast good! Staff friendly! Daily maid service great! Everyone friendly and helpful- close proximity to the Billy Jean King Tennis Center. Beds very comfy!! less