They charge you for everything
08/10/2017 LeeRyder, Pittsfield, Massachusetts
This place is awful, when asking for help to find a local restaurant be told they're not allowed to. They don't speak English very well. They will charge you for amenities offered..EVERY SINGLE ONE th... more
This place is awful, when asking for help to find a local restaurant be told they're not allowed to. They don't speak English very well. They will charge you for amenities offered..EVERY SINGLE ONE the coffee machine is often on the fritz, if they say they'll help you with something it will be when they feel like it. The decor is dated and old the rooms smell horribly like mildew and the halls are hot and smell like old cigarettes. They do not refill at breakfast what you get is what you get so if they are out of something you have to wait till the next day. The machines don't work 90 percent of the time and the lighting in the room doesn't work. This hotel is very dated and doesn't offer the things they say. less
Frank C, General Manager at Best Western Queens Court Hotel, responded to this review
I am sorry to hear about your experience. It surprises me to hear all these complaints. I will definitely look into each one of these items. I can assure you though, the staff if here to help and assist you in any way. Our purpose is to make sure we can help navigate our guests to whatever they need assistance with. My apologies if their english is not as good as others but we believe that what hey lack in grammar they make up for in hospitality.
I hope you allow us the opportunity to show you what we can truley offer our guests.