Best Western Quartier Latin Pantheon

This was our first visit to this part of Paris, the hotel had recently been refurbished. Overall it was clean and tidy, although the room was rather small, shower room and toilet were adjacent. The person on reception when we arrived, finished some filing/copying before attending to ourselves. This was not a good start, it did get better. It was a lot more positive on departure A room below ground floor level used as the breakfast area, was small and uninviting, although the staff were helpful There are a number of good eating establishments to choose from Hotel stays are more expensive in this part of Paris, than in some other areas. There are plenty of places to visit nearby on foot Parking is a challenge and it costs, we arrived mid to late afternoon and found a parking spot in the street directly opposite the hotel's main entrance, running uphill. This was fast learning curve, ask a local to check you're OK to park on particular spot. There are various meter zones on either side of the street, mostly not for visitors, this turned out to be expensive few hours parking. We enquired in the hotel as to where to park, as we understood that they did have some allocated space. This was in an underground car park some distance away on foot, pro-rota this was cheaper, at 36Euros for overnight parking. less

My husband and I were celebrating our anniversary in Paris and we stayed at this hotel for 3 nights. The hotel itself was great! Central location to lots of restaurants and the metro. We actually walked to a lot of the attractions (Louvre, Eiffel Tower, Notre Dame, and Arc de Triompe), but we're pretty active people. It's in a quiet area/neighborhood so it was peaceful at night- or we were just very tired from all the walking, haha! Either way, we slept great. I will say that the elevator is not for anyone who is claustrophobic. I think at the most it can fit 4 people. The hallways are also very narrow. The room itself was pretty small by American standards, but standard for Europe. The bed and pillows were very comfortable. We also had a thermostat in the room, which we found out throughout the rest of our trip (to Italy and Spain) that is not always the case. Now onto the bad. When we checked in, there was no one at the desk so we rang the bell. After a couple of minutes the gentleman came down and seemed very flustered. He checked us and asked the purpose of our visit, to which I replied that it was our anniversary. He didn't even acknowledge it. Why ask if you don't care? He was the day attendant and we saw him every day of our trip and he was just not very friendly. The night attendant on Sunday was an older black gentleman who was fantastic! Very friendly and even helped us find a store late at night. He was great. Unfortunately he was only there that night. The other 2 nights we encountered a younger black gentleman who was just plain RUDE. I speak a little bit of french to get by, but I had a question that I didn't really know how to ask in french. When I approached the desk I asked the gentleman (in french) if he spoke english to which he replied (in french) 'I speak french.' I was taken aback and didn't really know what to say so he said (again in french) 'you're speaking french.' I told him I spoke a little bit of french and tried to piece together my question. I could see how annoyed he was, but I was just searching for the words. I was trying to ask him about the fees for phone calls from our room. He obviously didn't understand me because he huffed and said 'I speak english, what is your question?' I couldn't believe it. At that point I would've rather he keep pretending then to put me through all that to then tell me he speaks english. What a jerk! After all that, he didn't even answer my question. He said there was no flat rate, that it depends on the length of the call...which one would think means there is some set fee. I asked him for just a range at least, 2 euros or 20 euros? Nothing, he just kept saying there was no set fee. It was just an awful experience with him. It's sad that our only bad/rude experience with the French people was the staff at our hotel. Overall, we would definitely stay here again, but I just hope they have some new staff by then. less

Let me start as I always do by saying you do not get a lot for your money in this City. Stayed at this Hotel for two nights 10th / 12th October ,and I have to say this is the best Hotel I have stayed at of my four Hotels in the Latin Quarter I paid 341 euros via the Hotel website which included the room tax.. The rooms are small but very clean with a nice walk in shower. The Latin Quarter is a nice area to stay in, with transport and various eating places and bars nearby. I would stay there again but there are cheaper Hotels nearby, but perhaps not so nice inside. If you wish to pay this amount...I would recommend this Hotel. If not...look at The Des Carmes...Hotel Maxim...or the St.Christophe. less

I stayed here 5 years ago and it was a dump. My husband booked this hotel by mistake he forgot we’d stayed here before. When we arrived I was very anxious because our last visit was terribly. I can tell you it was very very good . Lift working . Air con working Rooms clean beds very nice. Bed linen very nice. Bath room and shower spotless . Only complaint: Breakfast not included Very mean with tea bags and milk . The young lady on front desk needs to tidy herself up and wash her hair . She’s the first person you meet and quite frankly looked a mess unlike the dapper evening guys in lovely suits . All in all it was a great stay , bus and metro right outside . Making it easy to get around . less

I was denied to used the restroom facilities at the Best Western Paris Pantheon on August 28, 2018! A person that denies another the basic dignities of life cannot be the best person in the hospitality industry. Both my husband (age 75) and I are seniors from Canada staying at the Best Western Marais. We are dressed like tourist. I spoke to a man who later identified himself as the Best Western Pantheon manager. I showed him my Best Western Key Card to ensure we were not a security risk and explained the need to use facilities. My request was denied to use the restroom! I advised him I am Best Western Loyal Customer who is being treated badly. He did not seem to care when I voiced a formal complaint with Best Western would be be made. Clearly, this hotel should not hold a franchise with the Best Western Hotel chain. less