My husband and I were celebrating our anniversary in Paris and we stayed at this hotel for 3 nights. The hotel itself was great! Central location to lots of restaurants and the metro. We actually walked to a lot of the attractions (Louvre, Eiffel Tower, Notre Dame, and Arc de Triompe), but we're pretty active people. It's in a quiet area/neighborhood so it was peaceful at night- or we were just very tired from all the walking, haha! Either way, we slept great. I will say that the elevator is not for anyone who is claustrophobic. I think at the most it can fit 4 people. The hallways are also very narrow.
The room itself was pretty small by American standards, but standard for Europe. The bed and pillows were very comfortable. We also had a thermostat in the room, which we found out throughout the rest of our trip (to Italy and Spain) that is not always the case.
Now onto the bad. When we checked in, there was no one at the desk so we rang the bell. After a couple of minutes the gentleman came down and seemed very flustered. He checked us and asked the purpose of our visit, to which I replied that it was our anniversary. He didn't even acknowledge it. Why ask if you don't care? He was the day attendant and we saw him every day of our trip and he was just not very friendly.
The night attendant on Sunday was an older black gentleman who was fantastic! Very friendly and even helped us find a store late at night. He was great. Unfortunately he was only there that night. The other 2 nights we encountered a younger black gentleman who was just plain RUDE.
I speak a little bit of french to get by, but I had a question that I didn't really know how to ask in french. When I approached the desk I asked the gentleman (in french) if he spoke english to which he replied (in french) 'I speak french.' I was taken aback and didn't really know what to say so he said (again in french) 'you're speaking french.' I told him I spoke a little bit of french and tried to piece together my question. I could see how annoyed he was, but I was just searching for the words. I was trying to ask him about the fees for phone calls from our room. He obviously didn't understand me because he huffed and said 'I speak english, what is your question?' I couldn't believe it. At that point I would've rather he keep pretending then to put me through all that to then tell me he speaks english. What a jerk! After all that, he didn't even answer my question. He said there was no flat rate, that it depends on the length of the call...which one would think means there is some set fee. I asked him for just a range at least, 2 euros or 20 euros? Nothing, he just kept saying there was no set fee. It was just an awful experience with him. It's sad that our only bad/rude experience with the French people was the staff at our hotel.
Overall, we would definitely stay here again, but I just hope they have some new staff by then. less