Didn't Quite Deliver as Advertised
17/12/2017 maildfrelix, Bay Area
This property has the potential to earn a higher rating; however, their "free internet" was iffy at best and usually none-existent. This was a major nightmare for my travel mate who was on a working v... more
This property has the potential to earn a higher rating; however, their "free internet" was iffy at best and usually none-existent. This was a major nightmare for my travel mate who was on a working vacation and often at risk of missing important deadlines due to the spotty internet. When you could get internet access it was only for about 5 minutes and then the network connection would drop. During my 6-days stay, I probably tried to log back on to the internet at least 100 times. We even had problems with the computer in the lobby.
Staff also was iffy. While they were all very polite, some were great while others were cluelessly inappropriate. As we returned rather late from dinner one extremely cold, rainy evening, the desk clerk yelled out to my travel mate just as we were about to enter the hotel. When she walked over, he clerk asked her to stand in the street to hold the parking space directly in front of the hotel so that he could repark his Mercedes. Turns out his car was only 3 cars down from the space he asked her to stand in the rain to hold! Although the hotel is kept clean, their housekeeping staff was pretty much the same. Some days they didn't bother to remove or replace dirty dishes. During the entire stay they only provided one tiny bar of soap for two people for both bathing and washing hands at the sink. Fortunately, I always travel with my own brand of soap. They also always had to be asked for enough towels.
On the positive side, the location is great. There are restaurants, bakeries, and grocery stores directly across the street or within a couple of blocks. It's also very close to the metro and by French standards, it's not too far a walk to some major landmarks like Norte Dame. I didn't try the breakfast, but my friend thought it was a good deal for the money.
Overall, if you don't need or care about the internet and like us, don't mind a small room, this property might be okay for a value-conscience traveler because it's definitely clean, quiet, and well-located. However, I won't return unless they can assure me that they have fixed their internet connection problems. less
Guillaume H, Gérant at Best Western Quartier Latin Pantheon, responded to this review
First, we thank you for having stayed in our hotel "Best Western Quartier Latin Panthéon".
We value your business and comments which are very important for us.
We apologize for the inconvenience caused due to the wifi connexion and the ect of the staff.
We would like to know if you have informed the receptionists about the internet connexion because we had not received any other complaints about it and it might have been your devices which could block the access.
We will investigate about the trouble caused with the clerk as we had to contact an agency for extra receptionists and staff members in december.
By letting us know what you liked during your stay and how we could improve, you help us to provide for you and other guests a better experience in our hotel in the future.
We hope that you will consider to come back again soon in order to have the chance to provide you a superior experience in our hotel.
We remain at your disposal for further information or request you might have.