Best Western Ptarmigan Lodge

No complaints here! The hotel is basically a campus of 3 or 4 buildings (can't recall the exact number) -- If you don't mind a short walk to the spa/sauna building it's a pretty decent place! I haven't stayed in a better Best Western Hotel. The room was in very good quality (with a balcony I might add) and breakfast was stellar! Put simply, I needed a cheap, decent place to stay while I was on a solo ski trip. This surpassed that need by a large margin. less

Drove to this hotel/motel, to find it was in a beautiful location. We stayed one block off the main building, but excellent location within walking distance of good eats and drinks, Good reception upon arrival given room quickly. Room was clean, well laid out with fridge. Beds were comfortable and we slept well. Breakfast was hot and cold and good, if a little slow on refilling. Wifi was excellent, would recommend. less

We booked this place on Priceline, literally as we were rolling into town. Our decision was heavily based on a 3 star rating. Let me be clear, it was Priceline’s rating, not the facility. Upon arrival, it was clear this was no 3 star hotel. It is dated, as one review said. Our room had no air conditioning, something it needed this 1st week of June. The ceiling fan was quiet at low speed but we needed more than that so we turned it up, only to hear it make an assortment of noises. Can’t complain about cleanliness. It is a pretty setting, right across from the lake. Biggest gripe is that we were expecting more than what the hotel was, an issue I’ll raise with Priceline. less

Old, dirty, terrible customer service. Booked a King dog-friendly room 5 months prior to stay but told when we checked in that we didn't request dog friendly. So we had to take the last one available, which was 2 double beds right by the front office, even though we checked in just after 3. No a/c so had to keep the windows open bc it was so hot, and there were constantly people walking by the room and standing on the stairs in front of it talking forever like it was a hang out spot. Deadbolt didn't work on door. Filthy mattress and carpet. Hot breakfast food was gross. The worst of it is we were told we get lowest priority bc we booked with points. We booked with points bc we stay at so many best westerns and are gold elite status! Best western should take their name off this place. Then we had a $99 pending charge on our card. We asked the office what it was for but the new girl in there didn't know. She called us back stating that the girl that checked us in already told us it was for incidentals since we had 2 dogs. 1. No she didn't, otherwise we wouldn't be asking. 2. Even if she had, does she have to be such a hag about it? Just tell us what it is. She didn't even explain any of the amenities, let alone that charge. The only good thing is the view of the lake and mountains, but there was a huge ugly construction fence blocking it. Will never go back less

We spent three days there celebrating anniversary. The good points were that rooms were clean, breakfast better than expected and friendly staff. Location is great. The bad points were there are four buildings and we were in building four which had no view of the lake. There is no air conditioning and our room was a little hot in early June when temperature was no higher than 70 degrees. There is no micro wave and toilet paper was thin single ply. I was told you have to call motel to see if lake view room available. I would not stay there again without lake view room. less