You get what you pay for. If that..
07/02/2017 USNBreeden, Vallejo, California
So it started at the front desk, where the first woman working told us the price was $84 for the night plus they had a military discount (I had already checked online and the price was $85) so I figur... more
So it started at the front desk, where the first woman working told us the price was $84 for the night plus they had a military discount (I had already checked online and the price was $85) so I figured I was going to get a deal with the military discount. Well another woman walks out and wants to check us in so she starts the process and tells us the same thing, $84 plus a military discount. But when it came time to pay it was $85 plus a $10 tax, so no military discount? I didn't even say anything I figured it was still a good price. We get our room keys then run to drop off our father in law at his home. We got back at about 5 pm and go to take our things upstairs (we are on the third floor) we get up there and apparently they were doing construction, I missed the signs that read "please pardon our appearance, we are under construction" Okay, that's probably why the rooms are so cheap. So we go to our room and everything is fine in there but at 7:30 pm they were still very obviously doing construction. We assumed they started late, so guest could sleep in, so they needed to work late, makes sense to me. Finally I think they were done around 8 pm because all the rooms being worked on had the doors closed. but they still had they're materials in the hallway. Then myself and my boyfriend wanted to go for a swim, this was a last minute trip to see a sick family member so I wasn't shocked when I realized that I forgot slippers. I decided to go downstairs without shoes, BAD IDEA no one ever came to vacuum the mess in the hallway from the construction and I stepped all over it, OUCH! Then the hotel staff kept having to recharge my door lock, and at night my boyfriend and his friend were hanging out around the hotel, trying to avoid the room because I was asleep and they didn't want to wake me, they wanted to relax in the lobby but the guy working overnights, was already hanging out in there, so they went out to the car but the overnight guy kept following them and making them uncomfortable until they finally decided to give up! The last part that bugged me was that the construction crew was back, and working by 9 am, so they didn't get much of a late start to let people sleep in. less
Samual0418, Manager at BEST WESTERN Providence-Seekonk Inn, responded to this review
Please accept my most sincere apologies for any inconveniences or difficulties that you encountered during your stay. Our staff strives to provide each of our guests with the very best experience and we regret that your stay did not meet the high standards that we wish to achieve. We'd like to assure you that we've taken note of your concerns. We apologize for any inconveniences that you may have experienced and we thank you for taking a moment to share your valuable feedback.