Ok but with some disappointments
28/10/2017 lovesublime, Norwalk, Connecticut
We chose this location as a lower priced alternative to downtown Providence. Uber ride was about 15 minutes. The room was fine. We were on the 3rd floor. However every time the bell from the elevator ... more
We chose this location as a lower priced alternative to downtown Providence. Uber ride was about 15 minutes. The room was fine. We were on the 3rd floor. However every time the bell from the elevator sounded, we could hear it. Every time someone’s room door swung shut our room shook. It started around 6am. WHAM. WHAM. WHAM. And when I got out of bed I discovered blood on my sheets. It was not mine. There was none on my clothing and no cuts anywhere on me. I called the front desk and mentioned it again at check out and was told “that’s very unlike our cleaning staff.” (Uh, I should hope not) and he said he would discuss it with housekeeping. The bathroom was clean and the room was otherwise clean. I am not sure if I will stay here again. less
Sam P, General Manager at Best Western Providence-Seekonk Inn, responded to this review
On behalf of Best Western Providence-Seekonk Inn, please accept our sincere apologies for your recent experience. We always strive to provide our customers with the very finest service and we regret that this was not the case during your visit. I have personally reviewed your housekeeping issues with the housekeeping manager to ensure that this doesn't happen again. We assure you that your experience is not typical and would love the opportunity to welcome you back to offer the attention and service that you deserve. With my sincerest gratitude for your response.
Sam A. Patel