29/09/2018 tashcaplan74, Napier, New Zealand
Staff were rude and unhelpful Room Requested a early check in due to flight But room wasnt ready 5hrs later Hard with 3 very tired kids Room was ok but bathroom is noisy and low pressure water Very no... more
Staff were rude and unhelpful Room Requested a early check in due to flight But room wasnt ready 5hrs later Hard with 3 very tired kids Room was ok but bathroom is noisy and low pressure water Very noisy at night Wouldnt recommend less
Best Western P, Front Office Manager at Best Western President Hotel Auckland, responded to this review
Thank you for completing the survey regarding your recent stay at our property. Our official check-in time starts from 2pm and early check-ins are always subject to the availability of the room being occupied from the previous night and waiting for the room to be cleaned thoroughly once the in house guest checks-out at 10am. However, On behalf of our entire team, I would like to apologize for not exceeding your expectations and the disappointment you encountered during your visit to the hotel. I am attempting to dig a bit deeper to find out the rude staff that you are mentioning, this is certainly not the service we expect of the team here and be assured I will look into this issue.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.
If I can provide any assistance, please don't hesitate to contact me directly at 64 9 303 1333.