Check in was slow, with a que of people one staff member was just pottering behind the desk. I waited patiently for 5 minutes before approaching him asking if he would be able to help me check in.
I needed a car park and I had not pre-booked (I wasn’t aware I needed to, and that was ok) he proceeded to ask if I would actually be able park my car in the car park as I would need to parallel park!
He asked for my credit card, and when I asked him what for he mentioned there was a bond on the room. He then went to process that bond without telling me the amount, I again had to ask him! He responded like this was all an inconvenience to him and I should be prepared to pay whatever to check in.
My room was not ready (ok, as I was half an hour early for check in) so went and found the car park (not within the same building, you need to drive round the back) and when I came back I went back to the same staff member to ask if we could leave our bags somewhere. The same staff member addressed me as a man (I wasn’t looking my greatest, but I’m no dude!!) he did not apologise even after I corrected him!
Overall check in was slow, rude, unorganised and unwelcoming. After two weeks of kiwi hospitality this was what we got left with at the end of our trip!
It’s a shame, as on checkout the staff member was polite, friendly, super helpful efficient, so not all staff hate their job and the guests.
The room itself was clean, the location is great but the AC is noisy, combined with the street noise I wouldn’t recommend staying here if you want a good nights sleep. less