Great Value and Caring Service
05/12/2016 Stanley S, Cupertino, California
Recently stayed at the Prescottonian to attend the annual Christmas parade and Courthouse lighting in Prescott. The hotel is an older property, but well maintained, clean, and comfortable. The staff... more
Recently stayed at the Prescottonian to attend the annual Christmas parade and Courthouse lighting in Prescott. The hotel is an older property, but well maintained, clean, and comfortable. The staff was extremely welcoming from the check-in. Received a courtesy call about the room an hour after settling in. When we did have an issue with the toilet running intermittently, which we called about the next morning, maintenance was sent right over to try an correct the problem. After his first attempt didn't resolve the problem we were promptly offered another room next door to ours. Everything in that room worked perfectly and our second night had no issues. The breakfast buffet is really good, with numerous hot entree's including the typical eggs, sausage, and potato's. Waffles, cereal, oatmeal with optional toppings. You can also make breakfast burrito's with cheese and salsa. Staff was very outgoing and friendly, particularly Richard in the buffet area. less
Mike R, General Manager at BEST WESTERN Prescottonian, responded to this review
Thank you for staying with us and reviewing our hotel. we would like to apologize for your issue the 1st night with the toilet running, we have corrected the issue. We are very pleased that you enjoyed the rest of your stay, and our staff was able to accommodate you. We look forward to seeing you on your next visit to the Prescott area.