I stayed at this dumpy road side motel while my daughter was on a camping trip in the area. They put me in my room late. It was very dismal, and everything was sticky. Hard to get comfortable, but I j... more
I stayed at this dumpy road side motel while my daughter was on a camping trip in the area. They put me in my room late. It was very dismal, and everything was sticky. Hard to get comfortable, but I just needed to crash after a long day. The next morning I went to shower and noticed blood on the hairdryer cord. I immediately went to the front desk, where Faith couldn't be bothered. I told her I was going to get breakfast, then meet the Housekeeping supervisor at my room. I went to the buffet to grab something to eat before they closed up in 45min. Everything was empty. No eggs, waffle mix, fruit, potatoes, oatmeal. Sausage, ham and toast were my choices. I went back to the front desk and let faith know I was heading to my room to wait for Robin. She came in @10 minutes later and took the hairdryer. She then put me in another room where I dropped my things and followed her out. My mistake for not inspecting. I left for a bit and came back to wash my hands. The sink was covered in what appeared to be sticky mouthwash and dog hair. There were hair clippings in the sink and hair in the shower. I loaded my belongings and went back to the front desk and told them I was checking out. Faith told me my receipt would be emailed and i asked "what receipt? I'm not paying for this room." She advised me that since I booked 3rd party, she couldn't do anything. I told her I wanted something in writing, so I had to wait for Robin to come out of an interview. Robin and I went back to the second room where she was also taken back by the fact that the room hadn't been cleaned properly. At that point she walked me to a suite because that's all they had left due to festivals in the area. We checked the room and it was clean. I dropped my things and went out for the day. The next morning I left early.
I emailed Debbie, the hotel manager asking for them to make good. She denied. She claimed it was hair dye on the blow dryer and they replaced it, then told me the maintenance guy had done some work on the sink in the second room and forgot to tell housekeeping. Lol. Ok. Then she said I was upgraded to a suite and not charged extra, so that was my discount. Again, there were no other rooms. Not to mention, I see that rooms here are $85, and I paid $339.00 for 2 nights!!!!! DO NOT STAY HERE. It's disgusting and the management is horrible! There are plenty of hotels in the area, so shop around. I'm posting pictures from both rooms.... less