This hotel is a decent and average hotel. The best thing about this hotel: The wifi quality and speed. The worst thing about this hotel: The breakfast. Lets have a detailed look...
Arriving at the hotel
The hotel is easy to find and has a huge (and free) parking lot on the premises. The check-in was fast and easy. We arrived a bit later so it took a little while before someone showed up at reception. Our room was easy to find based on the description given. The only thing disconcerting was when the elevator started to ascend with open doors. But somehow the machine noticed that, stopped, closed the doors and continued on.
The room had a decent size, but the furniture looks quite old. The bathroom on the other hand was remodelled recently. The biggest problem with the room was the way the heating system worked. At the lobby we were told the AC is also used for heating the room. When we entered the AC was set to 25° C. This was fine for my fiancee, but unacceptable for me, so we compromised 22° during the evening and 20° during the night. After I set the AC to 22° it took less than 10 minutes before it kicked in started blowing in cool air. This would have been fine, but the AC didn't stop, even after more than an hour it was still blasting cold air in. So I had to set the AC back to 25° and after a while the cool air stopped streaming in. Now this is a case of personal taste, but while my fiancee liked the room temperature, I didn't. Now onto the bathroom temperature...
In the bathroom was a heated towel rack. The heating was set to 20° C, but that didn't work either. After a while the towel rack was too hot to touch, so the room temperature got really hot aswell. As it was a bathroom the higher temperature was fine, even for me, but still... During our first shower the water was just luke-warm, but every subsequent shower was ok, so maybe it was just bad luck.
The beds were fine, sleeping wasn't an issue. Room service cleaned the room everyday and left a little piece of chocolate on the bedside table. This bedside table hadn't been cleaned for a while considering there was a noticeable layer of dust, but this was cleaned on day 2.
The breakfast was nothing to write home about, but a few things to complain about. The selection was rather limited compared to other 4 star hotels. There was a selection of coffees, 2 types of juices, scrambled eggs, bacon and beans, a selection of 5 different meats, cheeses and jelly, cereals and fresh fruits, but that's it. No veggies, no pancakes, no sweets, no omlettes and so much more things you might expect in a 4 star hotel. On sunday there were a lot of guest at the same time enjoying breakfast, but the staff had trouble keeping up with everything. Maybe I'm expecting too much, but in a 4 star hotel the staff usually picks up empty plates from your table, but even after we started stacking the plates staff went by empty handed (not just on a busy sunday, but every day).
But the worst breakfast "offense", it looked like some leftovers from sunday were served on monday. They are charging 17 € for breakfast (it was included in our room), I had better breakfasts for half that price.
Considering everything this hotel deserves 3 stars easily, but no more than that. It is the great place to start your tour of Bruges. Don't listen to the guy at the reception concerning the parking situation in Bruges. This hotel offers a shuttle service for 5 Euros one way, which is ok, but they try to dissuade you from using the train station parking lot. This parking lot costs 3,50 Euros per day and you can ride the bus for free to the market square every few minutes. There is no reason to choose an inner city parking lot. They are way too pricey for the little extra comfort they add. less