Best Western Premier University Inn

132 Plaza Drive, Hattiesburg, Mississippi, 39402, United States
based on 291 reviews Trip Advisor Logo
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Best Western Premier University Inn

Experience comfort and convenience in Hattiesburg at the Best Western Premier University Inn. Located in the business district of Hattiesburg, our hotel is close to numerous office buildings, golf courses and hospitals, and is close to a fantastic ra show more

Pets not accepted
Check-in & Check out15:00:00 | 11:00:00

Reviews of Best Western Premier University Inn

Traveller Overview:
4.5 Rating: 291 reviews
Excellent 69%
Very Good 19%
Average 5%
Poor 3%
Terrible 1%
Rating

audreydB1836EY, wrote review 27/01/2020

Great Help

This hotel was extremely accommodating. I had to change my reservations multiple times, which was quick and easy each time. I would recommend this hotel based on the service alone. Aside from that, th... more

Rating

lizard076, wrote review 02/01/2020

Ratings seem high

The staff was pleasant, but the facility itself is a little lacking. Mold in the shower, weird lighting in the room, a few things broken, and dirty lobby and elevators. It's a mystery how this is rate... more

Rating

rakennedy12, wrote review 07/12/2019

My Business Trips

Excellent customer service in all areas for this hotel. Comfortable beds. All service people were very polite which really makes my stay very enjoyable.. I have probably stayed at this hotel over ... more

Rating

SchemtobS, wrote review 03/12/2019

Visited my son at USM Football

Visited November 23-25 2019 to come and see a USM Football game my son plays for. I have and currently work in Hotel customer service so I know a great hotel ! This one is outstanding. Brew at the fro... more

Rating

dkdeberry, wrote review 29/11/2019

Lipstick on a pig

The first impression this hotel is nice. It is clean and has decent stylings, but these can’t mask the garbage underneath. The bed was one of the most uncomfortable hotel beds I have ever slept on (th... more

Owner Response
BWPHattiesburg, General Manager at Best Western Premier University Inn, responded to this review
Thank You for you feedback regarding your stay. It is disappointing that you were not satisfied with your stay with us. Regarding the many in house issues that you found not to standards during your stay we take full responsibility and will be using your feedback to implement improvements to offer our future guest a more superior experience. In regards, to your reservation the hotel has no control over prepaid reservations any infractions are taken care of by the company you booked through we understand the frustration when there are issues with your reservation but the hotel is not at fault. We only verify information,room types, room number and settle payment. As the manager i'm sorry if our efforts were not helpful to resolve the issue with your prepaid reservation, i was on the phone with the company you booked through for about 10 minutes, trying to understand how this issue was not resolved on their end and refusing to charge you a difference regarding the payment of your reservation as they suggested. Our staff is highly trained to handle any request or issues given by any of our guests we're extremely disappointed that we could not offer you a more superior experience and if the staff was at all rude in their efforts to resolve the situation. If i can be of any assistance feel free to contact me directly at the hotel. Thank You, General Manager