NO RESTAURANT/ 2nd floor Stinks of Mold
I checked in to find out the restaurant the hotel advertises as part of the amenities has closed. there is no restaurant here inside the hotel. I checked in at 8pm and had to get in my car to go get f... more
I checked in to find out the restaurant the hotel advertises as part of the amenities has closed. there is no restaurant here inside the hotel. I checked in at 8pm and had to get in my car to go get food. Not cool. Then the smell came. I didn't notice until 2am when I turned the a/c on but by then it was too late. the whole room stunk of mildew after I turned on the a/c and the whole 2nd floor smelled of mildew and mold when I walked out of my room for breakfast that morning. I spent the next day with a migraine. Don't stay on the 2nd floor. less
BWPHattiesburg, Manager at Best Western Premier University Inn, responded to this review
Thank you for your feedback regarding your stay here with us. We are disappointed to learn that we could not offer a superior experience for you during your stay here with us. We are sorry to learn that when you arrived at 8pm the Bar/Restaurant had already closed. However, if the bar is to be closed upon any guests arrival we do recommend many options within walking distance or short commute that are close to the hotel, that is if the bar/restaurant is to be closed or if our guest may want to explore their dining options throughout their stay. As far as your room on the 2nd floor we will be conducting a very thorough investigation to ensure that this incident does not occur again, we do take your feedback very seriously and will take every necessary precaution to ensure none of our guest have this experience. We hope you will give our property another chance if you're ever in the hattiesburg area. If we can be of any assistance feel free to call the hotel directly.