Best Western Premier University Inn

We stayed here in route from Springfield Missouri to Florida. The location was good and the room was clean. However the pool was another matter. There was a total of 8 chairs at the pool, 4 of them had the bottom torn out. The other 4 were taken by a family with 2small.screaming children. The area around the pool Was dirty, to bacon spit, empty ice bags, and cigarette butter. Pu less

Overall the hotel looked clean and the rooms themselves were decent and all amenities worked and were provided. The staff was super friendly so that was nice and the location is very close to several restaurants. However, there are definitely bed bugs, three out of six of us woke up with several bites and I did find a dead one in the shower so they are definitely in there which is gross. The breakfast consisted of apples, bars, and water so I’m not sure if they can really say they offer breakfast? If they didn’t have bed bugs and there was an actual breakfast I would have given it higher ratings. less

This hotel was more than we expected. The staff were friendly and helpful! You can tell great customer service is a priority. The room was clean and the bed really comfortable. We had a really good nights sleep. The breakfast selection was really good. The attendant kept the area very clean and well stocked. We will definitely stay here again! less

I checked in to find out the restaurant the hotel advertises as part of the amenities has closed. there is no restaurant here inside the hotel. I checked in at 8pm and had to get in my car to go get food. Not cool. Then the smell came. I didn't notice until 2am when I turned the a/c on but by then it was too late. the whole room stunk of mildew after I turned on the a/c and the whole 2nd floor smelled of mildew and mold when I walked out of my room for breakfast that morning. I spent the next day with a migraine. Don't stay on the 2nd floor. less

This hotel was extremely accommodating. I had to change my reservations multiple times, which was quick and easy each time. I would recommend this hotel based on the service alone. Aside from that, the hotel was clean and up to date. less