Best Western Premier Tuushin Hotel

We stayed here on two occasions for a night each time. The hotel is very nice and the rooms very comfortable. The rooms on the west have a great view over the Parliament and the main square. The breakfast was also very good. The big let down was the temperature in the rooms. We could not get ours to cool down at all and it was running at about 28 degrees. On our first visit, having the windows open seemed to improve this but even this didn’t work on the second visit. Apart from the heating issue I would highly recommend this hotel. I have taken off one point for that problem. We also ate at the Bar/Restaurant on the top floor of the hotel. This was a highlight of the hotel. We came here a couple of times during our stays here. It is a beautiful spot with great views over the city. The service was friendly and efficient. (The only black mark is that they seem to not have a lot of the wine that is on their wine list. This is a problem across this hotel.) We had dinner there one night and the steaks and pizzas were very good. less

This is the ideal hotel to use as a base as you explore the various areas in Mongolia. We stayed here four different times as we ventured out and it was a great base to return to. The beds and linens are great. The hot water was good mostly but one day we were unable to get anything beyond cool. The wifi is very good and the room comes with the usual amenities. The luggage storage is handled very safely and efficiently. The breakfast is great with a good mix of hot and cold dishes. We had room service one night and it was prompt and good food. One big complaint is the rooms are very hot in cold weather unless you turn the heat off, which is what we did, and even open the windows. I recommend this hotel. less

During my stay I seriously injured my finger in an accident in front of the hotel. I entered the lobby leaving a bloody trail. The staff immediately rendered assistance and called for emergency medical care. Ariunaa, a supervisor at the Best Western, became my support and ambassador. She is an amazing young women and I was lucky she was there for me. She came with me to the hospital, was my translator as no one spoke English. She expertly got me thru all the lines and Mongolian procedures. I had an unfortunate situation but without the help of the lobby staff and Ariunaa, my situation would have much more serious. The staff of the Best Western deserve 5 stars and Ariunaa 10. less

The hotel is at its best but supply is good for only one person while we are a couple staying 1toothbrush and one pair of sleeper, we stayed 3 nights before our countryside tour and another 2 nights after and it was only on our last 2 nights stay that we were replenished with the complimentary bottled water. We should be given room with the same view on our last 2 nights but we requested another view and they immediately give in to our request and i really appreciate them for being considerate but our room's internet was not working and the bath tub drain is not working well so they decided to transfer us immediately to another floor and i thank you for their fast action even tho' it was a hassle for us to pack again. Overall we still enjoyed our stay since the hotel is near to everything and the spread of breakfast is more than enough to energize for another day activity. less

Always a mice hotel but the room air conditioner doesn’t work. Thermostat is set for 5 degrees Celsius but yet my room is 28 degrees. I have the windows wide open and requested a fan and still not cooling down. I suffer from migraines and this is causing me to get migraine. First night and this is not acceptable. less