Best Western Hospitality
24/11/2016 Yvon L, Costa Adeje, Spain
Excellent location to walk around downtown Ulaan Bator. Heating and air conditioning fluctuates which causes discomforts for sleeping. Stayed for over 6 weeks. Breakfast was very varied with good choi... more
Excellent location to walk around downtown Ulaan Bator. Heating and air conditioning fluctuates which causes discomforts for sleeping. Stayed for over 6 weeks. Breakfast was very varied with good choices. Gym was acceptable albeit limited in choices of equipment and no real trainer to assist in certain routines. Hotel was very clean and personnel mostly service oriented. All in all a very satisfactory stay. less
MichaelExecutiveGM, Executive General Manager at BEST WESTERN PREMIER Tuushin Hotel, responded to this review
Dear Guest Thank you for posting your recent review following your stay with us in December 2015. All feed back is useful, however, as you will appreciate, December 2015 is just short of a year ago and in that time, as you will see from recent reviews, we have generally increased levels of service and guest satisfaction and as a result received positive 4 and five star reviews. I took over as General Manager in April this year and have made a number of changes-one being trying to deal with the the occasional irregularities you mentioned in the heating system! I am pleased to confirm I have been successful , however occasionally thanks to reasons beyond our control sometimes things can go wrong. We have improved our breakfast buffet and now serve breakfast in the Prime Grill as opposed to the Le Cabernet which is now primarily a coffee shop. This has been a popular move as the buffet has been extended and Prime Grill has an ambiance more in keeping with a five star hotel! I fully noted your comments regarding the Gym. Since you were here, we have extended the gym and have increased the equipment. I thought your idea regarding a trainer was useful. We are in fact currently in progress of organising some fitness regime programme cards our guests can follow.
Thank you once again and I hope you will return in the future to see the improvements we have made.