Best Western Premier Trocadero la Tour

5 Bis Rue Massenet, Paris, 75116, France
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Best Western Premier Trocadero la Tour

The Best Western Premier Trocadero La Tour is a charming hotel located just a stones throw from the Champs-Elysees and the Trocadero. In the heart of the prestigious 16th arrondissement, the Best Western Premier Trocadero La Tour welcomes you for a c show more

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Check-in & Check out14:00:00 | 12:00:00

Reviews of Best Western Premier Trocadero la Tour

Traveller Overview:
4.0 Rating: 616 reviews
Excellent 42%
Very Good 36%
Average 12%
Poor 4%
Terrible 3%
Rating

Umulinga, wrote review 16/02/2020

Very small rooms, bad breakfast buffet, needs renovation. Good location

The rooms are very small and really need renovation. The phone in the room was broken so it was difficult to get service. Not a business hotel as there is limited room service and the breakfast is re... more

Owner Response
TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Umulinga, Thank you for your contribution. We regret your comment about our property. We are aware that room size in Paris compare to your city or country is pretty much different. Please note that we still have larger room available. About breakfast, our selection of items is as large as possible for a 41 bedrooms hotel with international travelers. We keep trying to improve and adapt our offer, and would more than happy to listen to your expectations in term of items. We regret your difficulties of food delivery in your room. We do not give access to deliveries person into the room floor for guest safety. For full information, we are always working on renovation, and our 2020 program is running well and is close to the end. We remain at your disposal and hope to have a second chance in order to let you appreciate not only our staff and location. We remain. Best regards. Thierry Dechaux – Hotel Manager
Rating

NjOutandabout, wrote review 27/01/2020

Awful night desk person

The place was excellent minus one male employee(Fadhel) who is of no help. Doesn’t know anything about the neighborhood- gave incorrect information- sent us the wrong way- LOSER! we asked for an extra... more

Owner Response
TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Njoutandabout, Thank you for your comment. We regret your bad experience with a member of our team, who is usually named for good guest quality service. We hope that this matter will not mar our relationship and have the pleasure of welcoming you again. We remain. Best regards. Thierry Dechaux – Hotel Manager
Rating

vivianamaj, wrote review 19/01/2020

Loved the experience!

We had an amazing time in Paris staying at this hotel. The receptionist Laura was very kind and helpful. Very near to the tour and the center of the city. We would definitely repeat on our next trip t... more

Owner Response
TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Viviana M, Thank you for your great comment about our property. We are happy to read that your Parisian trip was pleasant to you and your family. Hotel location is pretty close to Eiffel Tower (less than 15’ walk from main access) and even closer for great photos. Access to all major monuments or museums are also pretty simple for public transport user with stops from line 6 (Passy) and line 9 (La Muette). We shall be more than happy to welcome you. Very kind regards. Thierry Dechaux – Hotel Manager
Rating

lauracH2991UO, wrote review 06/01/2020

Wonderful stay!

If you want to stay at a charming place with a delicious breakfast, look no further! My family and I felt welcome and at home. Everyone at this hotel is friendly and kind. There was a very cozy sittin... more

Owner Response
TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Laura C, Thank you for taking the time to write such a comment about our property. Our team is always dedicated to ensure guests comfort and satisfaction and make your feel like Home away from home. We shall be more than happy to welcome you again. Kind regards. Thierry Dechaux – Hotel Manager
Rating

globetrotter66, wrote review 03/01/2020

Great reception service, quality bed linen

Came for an overnight to join friends, on January 3rd, this place is very quiet, and we were very impressed by the quality of the lady in reception, professional, polite, helpful, everything I thought... more

Owner Response
TROCADEROLATOUR, Directeur général at Best Western Premier Trocadero La Tour, responded to this review
Dear Globetrotter66, Thank you for your great comment about our property and team. These are the best encouragements in our way of working and thinking. Awaiting to welcoming you again. Kind regards. Thierry Dechaux – Hotel Manager