Excellent Service and Best Value
17/02/2019 Brydie W,
Spent The weekend here with my wife. Had an issue with the air condition unit and Dangelo the maintenance man came right up and changed out the entire unit. He was very very professional and polite. W... more
Spent The weekend here with my wife. Had an issue with the air condition unit and Dangelo the maintenance man came right up and changed out the entire unit. He was very very professional and polite. When checking our Leslie at the front desk was also very courteous , knowledgeable about the area and friendly.
Room was very clean , as were the common areas. Hotel had great breakfast and excellent view of the beach. 5 out of 5 for us . We will definitely be back!!! less
funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much, Brydie, for your five-star review! We are so happy that you chose to stay with us and loved your clean room as well as the common areas and the beachfront location, along with the delicious breakfast. Our apologies about the problem you experienced with your air conditioner but we are so glad D'angelo was so attentive and accommodating until it was resolved. Also, it's great to hear Leslie made sure you had a seamless check-out - we will pass along your kind words to both of them. We are thrilled that we helped make you and your wife's stay a pleasant one and we can't wait to welcome you back with us your next trip! –Kelly