Weekend Family Trip
We arrived on Friday afternoon (June 26) for a two night stay. We had a 2 Queen partial view room. The room was spacious and clean. The location of this room was nice (next to lobby/breakfast area). T... more
We arrived on Friday afternoon (June 26) for a two night stay. We had a 2 Queen partial view room. The room was spacious and clean. The location of this room was nice (next to lobby/breakfast area). The beach access was great and my kids enjoyed the pool. Now, on to why I only gave three stars. We decided to stay an extra night and our room was not available so we had to change rooms on Sunday. We moved to the 7th floor to a beach front room. The room was significantly smaller than the previous room (same 2 Queen bed setup), smelled musty, carpet wet in front of mini fridge, mold on bathtub, chairs stained, and a dirty thermostat. Elevators very slow and all trash in the elevator corridors always full/overflowing. Breakfast is included but lacking. This was our first time staying here. Would consider again, but only on 4th floor.
Tips: Check in is on 4th floor (“L” on the elevator) less
Online Concierge, Marketing at Best Western Premier, The Tides Hotel, responded to this review
Thank you for letting us know about your recent stay with us, APNmom! We are very glad that the first few days of your getaway were a positive experience, however, we apologize for the negative experience you and your family encountered when you were moved to another room. We take your comments seriously so we can improve our guests' experience with us. I will pass this along to our management team. We look forward to your return so you can give us a chance to show you our improvements. ~Jessie