Mostly a great hotel in a superb location, with a few minor flaws
13/08/2019 K_0_0_z, Iowa
We are a family of 3 that stayed here for 4 nights in a beachfront room. We had a fabulous stay and would not hesitate to return to the area, but will probably choose a condo next time. I really wan... more
We are a family of 3 that stayed here for 4 nights in a beachfront room. We had a fabulous stay and would not hesitate to return to the area, but will probably choose a condo next time. I really wanted to give them 5 stars, but for the price we paid and the issues listed below, I felt it proper to give them 4. I was really expecting breakfast to be better, considering “Premier” is the top tier for Best Western. We stayed at a Best Western Plus in Florida a few years prior that had a much better breakfast. I don’t want to discourage anyone from choosing the Tides, as it’s still a great place to stay despite some flaws (Every hotel is going to have *some* flaws). Here is a list of my pros & cons.
Pros:
- Beautiful beach is just steps away, and it was never crowded
- Check-out was quick and easy
- Comfy beds
- Covered parking
- Employees were all great!
- Gorgeous lobby and breakfast area
- Hotel is only 3 years old
- Location Location Location
- Nice pool area
- Outlets & USB ports everywhere in the room
- Very clean
- Walk-in closet with lots of storage
Cons:
- Breakfast was unimpressive – some fresh fruit would have been nice (All fruit was obviously from a can), and food choices were the same every day
- Check-in was a bit chaotic with other families arriving at the same time, and the lobby being on the 4th floor
- Drinks by the pool were expensive, tiny, and weak (I don’t mind paying a lot for a drink while on vacation, but it should be worth it)
- For a smaller hotel, it usually seemed busy and crowded
- Hotel is showing signs of overuse
- Ice machines are not on every floor, which was very inconvenient for us, as there was not one on our floor
- Our room’s door did not shut all the way unless we applied some muscle – same for the balcony door
- Pool was not very clean
- Super slow elevators less
funandmemorable, Guest Relations Manager at Best Western Premier, The Tides Hotel, responded to this review
Thank you so much for your outstanding review, K_0_0_z! It's great to hear you were happy with just about everything during your stay. We also appreciate your feedback regarding the pool, elevators, your room's door, and the property in general. We are thrilled that we helped make your stay a great one regardless and we can't wait to give you a warm welcome back to our little slice of paradise on your next vacation! -Kelly