Best Western Premier The Tides

This is a great hotel right on the beach. It is a small hotel, so the beach is not crowded, and there is always close parking. The design is so smart- the parking is on the first 3 floors, and the pool is built half under the building, so there is always shade. We had a corner suite, which was large with a living area, small bunk room, large bathroom, and separate bedroom. It was also very clean, which is SO important in this day and age we are in right now. We had a wonderful stay until we got our bill at checkout. I had booked our room online ahead of time, and then we decided to add on another night at the end. So my husband (who is an elite status member with BW) checked us in and told the front desk that we wanted to add on another night, assuming the extra night would be at the same rate we were already paying, and not thinking to ask how much it would be for another night (our bad). However, when we got our bill the last day, we found out the extra night was $200 MORE than the rate we paid per night for the other 2 we had already booked, making that one night more than 50% more than the other nights. Yes, he should have asked and not assumed, however, the person who checked us in should have made him aware of the price difference, since it was such a BIG difference, as a courtesy. When he said something after the fact, they said oh well, sorry. Kind of ridiculous I think and definitely put a damper on our trip. We wouldn’t have stayed another night if we knew it was that expensive. So I don’t know if we will be back here.. less

Devin L and Shay are amazing front desk associates. Hotel was in a great location and was very clean. The gourmet coffee machine was a daily must. This Will be our new go to vacation spot!! Only downfall is beach chairs aren't included like some of the other panhandle hotels but the other complimentary amenities are exquisite. less

A girls getaway brought us here after a horrible experience at the Fairfield in Orange Beach (it was disgusting). Anyway, everything about this hotel is amazing. It is so nice and clean. The rooms are incredible with balconies and great gulf views. The staff is nice, courteous, and extremely helpful. less

I read the info on the steps taking for Covid 19 but when we visited we were disappointed that they were really not in effect! For example, they have hand sanitizers but they are either empty of the batteries need replacing so not working! In two days I have yet to see one person sanitizing elevator buttons, countertops, and other surfaces in high traffic areas. They offer sack "breakfast" bags to go that are the same thing each day - sausage biscuit, fruit and juice There is no reason they could not offer a healthy alternative such as yogurt, fruit and water bottle? This is a beautiful property in a great location. Hope their corporate offices do something to improve their adherence to the Covid 19 measures they advertise. less

Some staff was extremely rude. Do not go during covid you will get the same breakfast in a sack everyday. They would not switch it up and would be easily to do. Will not stay there again do to rude staff. less