Best Western Premier The Tides

We arrived on Friday afternoon (June 26) for a two night stay. We had a 2 Queen partial view room. The room was spacious and clean. The location of this room was nice (next to lobby/breakfast area). The beach access was great and my kids enjoyed the pool. Now, on to why I only gave three stars. We decided to stay an extra night and our room was not available so we had to change rooms on Sunday. We moved to the 7th floor to a beach front room. The room was significantly smaller than the previous room (same 2 Queen bed setup), smelled musty, carpet wet in front of mini fridge, mold on bathtub, chairs stained, and a dirty thermostat. Elevators very slow and all trash in the elevator corridors always full/overflowing. Breakfast is included but lacking. This was our first time staying here. Would consider again, but only on 4th floor. Tips: Check in is on 4th floor (“L” on the elevator) less

We have stayed here 3 times in the last 3 months and enjoyed each stay. We stayed in a different type room each time but always get a Gulf view room. We have stayed in a 2 queen, 2 queen + bunk beds room, and a suite. All 3 were nice i would say each room could use a little maintenance. A couple rooms had tiles cracked and coming apart and one room had the plastic on the corners coming part. The rooms were very clean though, and all the workers we encountered were very helpful and friendly. On a few stays, there were loud people in the pool very late at night, an on our last stay, a group was in the pool after 11 at night with screaming kids and a bluethooth speaker blasting music that we could hear all the way up in our room on the 5th floor which kind of ruins the view and sounds of the ocean at night. We did contact the front desk and he was gonna take care of that, but they finally left shortly after that. Maybe they could enforce the pool closing time to help with that. Overall we enjoyed our stay and plan on staying here again next time we are in the area. less

People at the hotel are very friendly. Hotel is kept clean. We stayed in a room with two queen beds and two bunk beds. The kids enjoyed the room with the bunk beds, it was isolated from the rest of the room, so they essentially had a room to themselves with their own TV and outlets for charging devices. Hotel is steps away from the beach. The pool area was used primarily by families with small children during the day (teens and adults at the beach). Hotel is doing their best to provide breakfast to all guests during COVID. During our visit, they did not offer a buffet, but you were able request what you wanted, and they would make your plate for you. Food was good. Wife and I agreed that we want to come back. less

While the outside of the hotel appeared dated, the interior had been renovated and was gorgeous. Rooms were clean and comfortable - could use better lighting. But overall a great experience and very convenient to get to beach and pool. Will definitely stay there again. less

This was a first time to Orange Beach and we chose The Tides due to its'close proximty and east access to the beach. This part was really nice! Part of the hotel cost was breakfast included. We tried it the first day and were quite disappointed. Because of COVID, we received a styrofoam container of food. The eggs tasted like they were powder eggs, the potatoes were cold and the muffins hard. It was disappointing. The room we had attractive because it had a view of the beach...very scene. less