Loved this place until...
This is a great hotel right on the beach. It is a small hotel, so the beach is not crowded, and there is always close parking. The design is so smart- the parking is on the first 3 floors, and the poo... more
This is a great hotel right on the beach. It is a small hotel, so the beach is not crowded, and there is always close parking. The design is so smart- the parking is on the first 3 floors, and the pool is built half under the building, so there is always shade. We had a corner suite, which was large with a living area, small bunk room, large bathroom, and separate bedroom. It was also very clean, which is SO important in this day and age we are in right now.
We had a wonderful stay until we got our bill at checkout. I had booked our room online ahead of time, and then we decided to add on another night at the end. So my husband (who is an elite status member with BW) checked us in and told the front desk that we wanted to add on another night, assuming the extra night would be at the same rate we were already paying, and not thinking to ask how much it would be for another night (our bad). However, when we got our bill the last day, we found out the extra night was $200 MORE than the rate we paid per night for the other 2 we had already booked, making that one night more than 50% more than the other nights. Yes, he should have asked and not assumed, however, the person who checked us in should have made him aware of the price difference, since it was such a BIG difference, as a courtesy. When he said something after the fact, they said oh well, sorry. Kind of ridiculous I think and definitely put a damper on our trip. We wouldn’t have stayed another night if we knew it was that expensive.
So I don’t know if we will be back here.. less
Online Concierge, Marketing at Best Western Premier, The Tides Hotel, responded to this review
Thank you for taking the time to review your recent stay with us, Duvey711! We are so glad you enjoyed our location, your nice room, and easy access to the parking lot! We apologize for the inconvenience that you experienced when you added an extra day to your reservation and we would like to help you with this situation. Please contact our General Manager, Jeana Dillon, at email@example.com with your concerns. Thank you, Jessie