Ok, 4 star
27/10/2018 408stuarte, Surabaya, Indonesia
OK, typical top of a, mall Hotel, with small entrance, lift to lobby, strange layout... was in executive room, big, but lots of, wasted space. Nice staff at BREAKFAST , it was small buffet, bu... more
OK, typical top of a, mall Hotel, with small entrance, lift to lobby, strange layout... was in executive room, big, but lots of, wasted space. Nice staff at BREAKFAST , it was small buffet, but good variety Seen over 4days, best thing about Hotel. Gym is tiny, just ticks the box, not for fitness lovers, very small, next to where staff seem to be sleeping???? less
BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Mr. Stuart E,
Warmest Greetings from Best Western Premier The Hive.
First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us.
Guest’s satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest.
All of your feedback at TripAdvisor will be used as the improvements for our team to solve all the problems and we ensure that all of our facilities and service quality we provide will be better in the future.
We do hope that you still make the Best Western Premier The Hive as your first choice in your next visit. I personally thank you for your feedback and we are looking forward to welcome you back in the near future.