Good stay with a nice surprise at the end,
27/04/2017 Paweł R, Krakow, Poland
Upon arrival I was upgraded to better room nice, Room was good, but ventilation in the bath room not that good so sewer smell was there. Another bad thing was aicon unit just outside my window. On the... more
Upon arrival I was upgraded to better room nice, Room was good, but ventilation in the bath room not that good so sewer smell was there. Another bad thing was aicon unit just outside my window. On the good side, room was big and clean. Great selection at breakfast of local food and you can have it on tarrace next to the pool as well. Another advantege is number of small restaurants in the ground floor, including KFC if you like.
Best was upon departure, i checked out in the morning to spend a day for Jakarta sightseeing, I arrived at 7 pm to collect my stuff and then I was offered free room to take a shower and rest before leaving to the airport by the hotel manager. That was absolutely fantastic I will return for sure. less
BESTWESTERNTheHive, General Manager at Best Western Premier The Hive, responded to this review
Dear Mr. Pawel R.,
Warmest Greetings from Best Western Premier The Hive.
First of all, we would like to express our gratitude for trusting your stay at Best Western Premier The Hive and sharing your experience with us.
We are very glad that you had an exceptional stay with us as we always wish. We really appreciate your great feedback regarding the hotel’s service. Guest’s satisfaction is our main priority. For that reason, we will always keep improving our service and facilities and giving the best to our valued guest.
About bathroom's ventilation, we're really sorry that you had to feel that way. We will pass this review to our team to encourage us to serve our future guests even better. I personally thank you for your positive feedback and we are looking forward to welcome you back in the near future.