Just an overall bad experience
10/12/2018 Stay65920864625, Douglassville, Pennsylvania
The reservation for a group was not correct. The room heater did not work. Children were running and screaming in the hallway on the third floor at midnight. We ended up leaving extremely early in mor... more
The reservation for a group was not correct. The room heater did not work. Children were running and screaming in the hallway on the third floor at midnight. We ended up leaving extremely early in morning less
Peter C, General Manager at Best Western Premier The Central Hotel & Conference Center, responded to this review
Dear Valued Guest,
We appreciate you taking the time to share your experience at the Central Hotel with the travel community. We regret to hear of your recent uncharacteristic overnight stay with us while attending a holiday gathering with colleagues, and friends. As I mentioned during our conversation, we accept fault for any rooming list confusion you faced upon arrival to the hotel. Ultimately, it is our responsibility to ensure we are prepared to welcome our guests whether reservation changes are submitted 30 minutes, or 30 days, prior to arrival. I am confident our team will leverage the feedback you have provided to ensure our readiness to welcome all guests with the utmost level of hospitality.
We genuinely appreciate your comments, as it is through the remarks of our guests that we will continue to improve upon our full-service accommodations. We anticipate an opportunity to welcome you and your colleagues again in the future. Should you encounter any issues during your time with us, such as your most recent experience, please do not hesitate to contact a member of our team during your stay so that we may work to ensure your complete satisfaction and comfort. We thank you for providing us with an opportunity to serve you, and truly anticipate an opportunity to exceed your expectations during future events at the Central Hotel.
Peter J. Chiccarine, CHA
General Manager │the Central Hotel