Best western is always our “goto” hotel travel stops. This “Premier” caught our eye from the beautiful lobby photos, we envisioned having some well deserved drinks after a longs day drive. We walk in ... more
Best western is always our “goto” hotel travel stops. This “Premier” caught our eye from the beautiful lobby photos, we envisioned having some well deserved drinks after a longs day drive. We walk in exhausted and excited to be there. Bar closed. Wild goose chase to find our room via front desk directions. Wet unsupervised screaming kids darting in front of us trying to just get to our room. Keys didn’t work. (Third times a charm of walking back and forth trying to get the key to work) Decided to just go to the restaurant since the lobby bar didn’t exist. OMG that is the loudest place I’ve walked into in a LONG time. Tables full of kid sports teams and such all talking louder and louder to hear over each other. Immediately walked out to get back in the car after driving all day to find some food and a drink. After getting back the key didn’t work… again. Finally get in, go to get some rest… prank/accidental calls several times all through the entire night and had to unplug the phone, and somewhere between all that the clock alarm went off at 1:30am. We were exhausted when we had to get up to drive an hour to the airport first thing the next morning. If you are here with your kids sports team or Girl Scouts or whatever little kid event, I’m sure everyone had a good time and you expected an exhausting time. If you are just a couple passing through… DO NOT stay here!!! less
Peter Chiccarine, General Manager at Best Western Premier, the Central Hotel & Conference Center, responded to this review
Thank you for taking a moment to share your recent experience at the Central Hotel with the travel community. Our grand atrium, as you have mentioned, offers an exceptional first impression for our guests, and also serves as an incredible venue for weddings, events, and social functions.
We genuinely appreciate your constructive feedback which will ultimately aid the continual improvement of our product and service. Most specifically, as it relates to your key deactivation and unplanned clock radio alarm, our team will further investigate each item to determine a reasonable solution to ensure similar incidents are less likely to occur in the future.
Our on-site restaurant, O’Reilly’s Taproom & Kitchen, offers a pub atmosphere where our guests can find friendly service, great food, and an array of beverage options. O’Reilly’s is a popular gathering spot for the local community, and traveling guests; and we’re sorry to learn the volume of business on Saturday evening ultimately led to your decision to seek dining elsewhere.
We wish you continued safe travels, and thank you for your loyalty to Best Western. If I may provide assistance during future travels through the Harrisburg, Hershey Region, please do not hesitate to reach out directly.
Peter J. Chiccarine, CHA
General Manager | the Central Hotel