Great location, staff with room for improvement
27/12/2017 Josef R, Klosterneuburg, Austria
Spent 3 nights in this so-called boutique- hotel. Housed in one of the few left heritage buildings of Central Perth the biggest plus of this hotel is its Location- Kings park, ferry jetty and main sig... more
Spent 3 nights in this so-called boutique- hotel. Housed in one of the few left heritage buildings of Central Perth the biggest plus of this hotel is its Location- Kings park, ferry jetty and main sights of Central Perth are within walking distance.
Our disappointment started with check-in, when absolutely nobody of staff supported us with our lot of luggage
Rooms are well furnished, but small, and windows cannot be opended.
Quite a remarkable knowledge gap showed up, when we asked at the reception for recommendable top notch- restaurants . The restaurants were we ended up as following their recommendations were maximum average.
There are a couple of Tamara de Lempicka- prints hanging around, but it needs more to be allowed to call oneself a boutique- hotel. less
Amanda H, Sales & Marketing Director at Terrace Hotel, BW Premier Collection, responded to this review
Dear Josef R
Thank you very much for choosing to stay with us in town. We are pleased you enjoyed the location and the historical ambience of the heritage listed hotel. We apologise that we did not meet your expectations on all levels - and we do appreciate your feedback in those areas. We wish you safe and happy travels ahead.
Kindest regards from the entire team at The Terrace Hotel