Worst Experience ever
16/11/2017 zaii00, Dhaka City, Bangladesh
Stayed here with my family for four nights. We booked two rooms because we are family of five. Honestly only reason I chose this hotel because the Skyy hotel just beside this hotel was fully booked un... more
Stayed here with my family for four nights. We booked two rooms because we are family of five. Honestly only reason I chose this hotel because the Skyy hotel just beside this hotel was fully booked until December. It was a bad decision. Firstly, check in was ok, No issues at all. But it all went down the hill from there. Breakfast was average. Not many items and also food does not tastes good. It ruined our breakfast time. Bad attitude from the room cleaners and they knows only one word, 'NO'. That's it. Room and bathroom condition is poor and not well maintained. Fixtures are old. Requested for a wall adapter which I did not get. Also I don't know if it's intentional but they kept giving us 'Torn towel' daily. You can see the pictures. They call themselves five star. But in reality not more than a 3 star hotel. Not recommend for families as they are not kid friendly. Maybe for Hospital visitors. But there are some better options at this location. I would have given it a 1 star but my children enjoyed on the pool. So I gave it a two. Not going to stay at this hotel and also going to avoid Best western chain hotels. less
BWPsukhumvit, Guest Relations Manager at Best Western Premier Sukhumvit, responded to this review
Thank you for completing the survey regarding your recent stay at our property.
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Your satisfaction is important to us and we will be using the feedback you gave us to implement improvements to ensure we offer a better experience for guests in the future.
I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.