Overpriced Hotel, Bad location, Very Bad Room
19/09/2018 Navigator817879,
On our recent Holiday trip, we stayed in this Hotel on 12th Sept checked out 14th Sept. Again we checked in on 16th Sept. and checked out the same day.
We booked directly from the hotel website.
The ... more
On our recent Holiday trip, we stayed in this Hotel on 12th Sept checked out 14th Sept. Again we checked in on 16th Sept. and checked out the same day.
We booked directly from the hotel website.
The reason I choose this hotel, I stayed Best Western Hotel in St.Galan, Switzerland and I liked the hotel and service then.
For the benefit of other travelers below are our honest views:
1) This hotel is inside Bumrungrad International Hospital and this hotel is package for the patients visiting hospital for treatment.
Very crowded with Arab Patients and their attendees all around you which make your holiday uncomfortable.
2) Rooms have part of black interior which make the room very dark and negative.
3) Rooms have no balcony.
4) Rooms are smelly and lighting is too horrible and auto switch off and on which is quite irritating.
5) Heavy smoking smell in spite of we have allocated NON Smoking room.
6) We had come back after a long trip and wanted to take some resit on16th evening But, we could not sleep as there was continues heavy noise of Generator from nearby area. I have made written complaint to the reception one Mr.Man.
We have been told that, it may the nose from the Hospital Generator.
Staff at reception is rude and untrained.
Only think we like this hotel is the food served in lobby cafe.
This is a clear NO NO hotel for holiday and Business travellers.
Highly overpriced and far away from main attractions in the city.
May be Convenient only for patients for treatment. less
BWPsukhumvit, Front Office Manager at Best Western Premier Sukhumvit, responded to this review
Dear Suresh K,
Thank you for review about your recently stay at Best Western Premier Sukhumvit.
First of all, We do apologize that you had a unpleasant experience on your last day with us. However the problem of room given got a smoking smell was raised in the evening after you made decision to check out.
After the record that we found after checked in with us in the afternoon and the room that giving out to you got a strong smell, you should had been told us which we could solve the problem for you right the way. As normally the housekeeper will not send room vacant ready to the system if they found strong of smoking smell.
We were quite surprised that you never told us after you got a room as you and your wife are allergic smell of cigarette. Thus we had no chance to solve your problem on time until late night when you raised problem the staff tried to assist you for changing to new room but you already refused not to move and made a check out to Airport.
Secondly, the comment that you mentioned about location, The hotel location is right to Bumrungrad International hospital which well-knowed for the patients visiting for treatment however you had been stay with us before and once you made a booking online the location detail has been mentioned already that hotel closed to hospital and definitely you are expecting to find out a lot of patients choose to stay at the area nearby hospital.
The noise disturbing was unexpecting from us that you had heard the Generator was working at the night time we did not receive any complain about loud noise at night time on that night, again if there was a loud noise issued we could had been solving the problem for you anyway.
Again Mr. Suresh, please accept our apologies that staff at reception was rude and untrained, which we definitely take your comment and bring it up to all department concerned and improve our service for future.
Best regards,
Pisamai K.
Front Office Manager