Best Western Premier Solo Baru

Hotel is nice, staffs are friendly and informative, big superior room, and clean. Breakfast was good. Hotel located just next to biggest mall. I recommend this hotel to anyone who will be on holiday to Solo. less

My family and I arrived at this hotel on 30 December 2018, at 16.15. The front desk service was very disappointing, the queue was very long and tiring, I waited about 1 hour, even when I was reach at the front, the staff was still left me alone, he was very unfriendly and looked busy with something that I did not know. After waited for quite a long time, I only received one room key instead of two room keys. The staff promised me to send another key to my room, but I did not received it until 18.00, even though I have called the front desk many times, until finally I have to go down to the front desk again to ask my other key. Another issue was the fridge in the room is locked, I tried to call room service many times but they were not pick my phone call. It was also difficult to contact house keeping. In the morning when many hotel guests do activities such as breakfast, swimming, fitness and others, the two hotel elevators under construction. We have to wait long enough to get in because the elevator always full. The hotel should be more professional, they are seem not preparing very well for peak season at the hotel during Christmas and New Year's moments. less

I book my stay to this hotel for 30 Dec in and 30 Dec out. To reach the recepcionist desk need about more than 15 minutes with few line up. And when we arrive there they said the room wasn’t ready yet and they even not sure at 3 pm the room ready for us, while actually the check in time should be at 2pm. We decide to had sightseeing while waiting the room is ready (we book suite room), and got phone call from hotel said the room is ready it was about almost 4pm. Can you imagine if we decide staying at the hotel waiting for check in, we must wait almost 2 hours then. And when I’m about to get my key card on recepsionist desk I must wait for 30 minutes to line up while actually only 2 people in fron of me, but one person check in for 5 rooms, 8 rooms, what a wasting time to get my key only must spend 30 minutes waiting. And when I arrive at recepcionist desk and just taking my key, one woman cut my line and the recepcionist allowed, she said she just need a minute to give that woman her other 3 key rooms while actually it took more than 10 minutes I must waiting for someone whi cut my line, what a treatment from the hotel. And finally I get my room key card, to get my turn to enter the elevator need about 15 minutes to get my turn since the guests to go up quite massive. And when in elevator, almost in every floor the elevator stop, while my room is in 21st floor. When I about to enter my room, the aisle so much noisy with the guest nearby my room and also got harashment from the guests from room maybe 2102 or 2104 not so sure but the bunch of young boys in that room harrash me with sexually, with their words while the bell boy who bring my lugage heard that he just silent so I must defend my self. And the worst from all, my room smell so bad, smell humid and sour, and the mineral water that should be for guest complimentary one of them (we got 2) seems used already and it 1/4 seems has been used by someone. Because of that inconvinient I decide not staying in that room and found other place to stay, rather I feel uncomfort with the service and the crowd. less

Room is ok, fully serviced and manage well. Their receiption was crowd but still good enough. Room well furnished with complete amenities. View is okay especially in high floor. But their breakfast so bad. Messy n seems not well manage. Many food late and empty, their dimsum staff not polite. Food taste so so as stars hotel. Their breakfast team that seems so good only in the egg station. Please rethink if you want to take a lot of guest with this kind of breakfast service. So bad. Location good especially beside a mall. less

Good hotel with good hospitality, have a good location in the middle of solo baru district. Room are very large, with standart amenities. Only get 2 bottle of mineral water(you can improve this) generally, they are the best hotel in their class in solo baru less