Best Western Premier Sofia Airport Hotel

The general build quality of the hotel is exceptional for Bulgaria, and my room is one of the best I have had over the past few years. It is spacious, well laid out, with a really wide desk area for example. There is a hushed quiet that you associate with premium quality. The best option if you are flying out the next day. But although we booked the shuttle from the airport terminal in advance it took over 15 mins for the luggage to appear on the carousel, and I just missed a shuttle. Not to worry, I settled down to wait in case it came back after 30 mins. It did, but didn't stop and I came out the door from the terminal to find it disappearing down the road. I had made the mistake of stepping just inside because it was over 30 Celsius. Rather than wait again, I decided to pay 10 lev for a taxi, but I wasn't happy. I told my tale of woe while checking in and they give me a voucher for a free drink, specified as either a cocktail, soft drink, beer or wine. I read the description of the cocktails on a sign at the door going in to the restaurant and decided to choose one. But it is Wednesday, and the head waiter explains that they serve cocktails only on Thursdays! It goes on! I asked for a lemon soft drink, which was acceptable. A few minutes later a waiter appears and serves me a sparkling mineral water. I decide not to contest the issue - too hard. I call for the bill, only to find that the mineral water is listed on it. I call over the head waiter to protest, who thinks it was something additional I ordered after the lemon soft drink: 'did you get the lemon drink?' 'No'. OK, they remove the drink from the bill. I retire to my room exhausted.... They really have to do something about the service in this country. less

Excellent service and facilities, if staying for more than one night we would have needed a car as a bit isolated but great for airport and the staff could not have been more helpful and the airport shuttle was made very enjoyable by the driver pity the trip was so short. Menus a little restrictive but was great quality. less

Very nice Hotel to stay because it is very closed to the airport, also free shuttle to the airport and Hotel. Friendly staff, nice rooms with free Coffee and tea. Very good and big quantity of choice. less

Excellent place to be. Shuttle from and to the the airport is very well organized. The hygiene is very good,the stuff is helpful and polite,the breakfast was really nice. This hotel is really a good choice. less

Fabulous hotel very good for airport. Lovely well equipped large and comfortable rooms. Excellent restaurant facilities with good menu. Attentive staff willing to go the extra mile to ensure your stay is a good experience. Staff have the ability to make you feel special. Buffet breakfast is perfect whatever your appetite and food selection very varied. Airport shuttle spot on for transfer to terminal buildings. We have stayed before and will certainly be staying again. less