Unpractical with poor wifi
Who would think this is perfect hotel close to the airport must be crazy. It is difficult to find a way to get in if you are not passenger who just arriver to Sofia. There are no signs from the town a... more
Who would think this is perfect hotel close to the airport must be crazy. It is difficult to find a way to get in if you are not passenger who just arriver to Sofia. There are no signs from the town and it is really complicated to get there going not from the airport but from city in you want to be next to airport returning for example from other parts of the coutry. If you choose apartment like me, you would have wonderful view, if you ar in 11th floor. It is perfect opportunity for suicide, as windows have no barier and it is ease to jump out. If you thing, you booked apartment with kitchenette to prepare your own meal, be informed that there are no pens or dishes and you won´t prepare scrambled eggs, as there is no electric cooker. There is nothing to wash the disches, notning to dry them. There is just microwave owe and cuttle for tea or coffe. If you look for a fridge, you find it in the sleeping room. Why to put it in the kitcher, when you could distrurb by noise od the compresor in the sleeping room. How logic. If you want to work in the living room by round table (with PC or so), be aware there is a lamp low above the table. No way to escape hit by your head. If you would look for switcher of light in the bathroom, you will find it not on the side of opened door, but on opposite side of it. Why do things easy? Do you want to hang your coat or jacket when you enter the apartment? There is big mirror but no coat holder. Go to the sleeping room to put it in wardrobe. Enough. Around midnight wifi connection was totaly lost. I had to use my data. Crazy, crazy, crazy. Highly unrecomanded. less
Svetoslav Panev, General Manager at Best Western Premier Sofia Airport Hotel, responded to this review
Dear Pavel,
Thank you so much for the time taken to write your detailed review regarding your stay with us. We already know your feedback, because during the stay you have several times contacted our management to express it.
I would like to apologize for not meeting your high expectations. We strive to improve everyday and your comments are very important for us.
As 4 star hotel we do offer to our guests suites of 56 sq.m. with living room, small kitchen, bedroom and a bathroom (with a shower and tub). As I said we are hotel and not a apartment house, so according to local safety regulation we cannot offer in our facility option for self-cooking with the all necessary equipment’s. We have never advertised such option to our guests. We cannot compare residential suite with all necessary features to a hotel suite, however your feedback is essential for us in order to make our product more competitive.
Our location is officially published in all online navigation systems and it is very easy to find. I believe we are living in digital world and by placing street sings is not very convenient for any type of business.
I would like to thank you once again and with you a great and very successful year full of positive emotions and harmony.
Don’t hesitate to contact us for any further assistance.
Warm regards from Sofia Airport,
Svetoslav Panev
General Manager