Best Western Premier Shenzhen Felicity Hotel

1085 Heping Road, Shenzhen, 518010, China
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Best Western Premier Shenzhen Felicity Hotel

Stay at this full service hotel with all convenient location around, that makes your business or leisure trip more comfortable! The Best Western Premier Shenzhen Felicity Hotel is in the heart of Lo Wu District, convenient to business, shopping and t show more

Pets not accepted
Check-in & Check out14:00:00 | 12:00:00
1085 Heping Road, Shenzhen, 518010, China

Reviews of Best Western Premier Shenzhen Felicity Hotel

Traveller Overview:
3.5 Rating: 812 reviews
Excellent 12%
Very Good 51%
Average 24%
Poor 8%
Terrible 4%
Rating

WayneWestwood, wrote review 02/09/2019

WARNING: DO NOT GIVE THIS HOTEL YOUR CREDIT CARD AT THE TIME OF REGISTRATION

THis hotel charged my credit card both the final check out bill AND the 500rmb open voucher signed at the time of registration. I have been trying to write to their management "felicity@bwsz.net" more

Owner Response
GrandTour46439387915, 客户关系经理 at Best Western Shenzhen Felicity Hotel, responded to this review
Dear guest, thank you for your comment, we are deeply sorry for bringing you adverse accommodation experience and trouble . The hotel management attaches great attention to your comment, for our service we will strengthen supervision and management, actively check to find reasons to make improvements. When you check in we hold 500rmb for guarantee from your credit card,and cancel it when you check out. If our staff forget do it ,one month later the money will back to your card. You can connect with bank to check. Thank you for your understanding. Sincerely look forward to you to visit again.
Rating

Mark D, wrote review 14/07/2019

MEDIOCRE NOT VERY WESTERN

So much for the 5 Star Best Western. Not in the slightest! Pool is shocking and not somewhere anyone would want to spend time. No draught lager in the entire hotel despite being on the drinks menu. ... more

Owner Response
GrandTour46439387915, 客户关系经理 at Best Western Shenzhen Felicity Hotel, responded to this review
Dear guest, thank you for completing the survey regarding your recent stay at our property.our hotel managerment attaches great importance to your comments,We are very sorry for the inconvenience caused! Gym and swimming pool's opening time is 7AM-10PM.For the noise of bathroom if have any problem, please contact the assist manager, we will do our best to solve the problem for the guests.Our renovation plan has in progress, I believe gradually update and improvement will bring you different experience. Sincerely look forward to you to visit again, We wish you live happy!
Rating

MichaelK_1111111, wrote review 06/07/2019

Good 3.5* hotel, slightly old

This is a famous hotel. I stayed for 2 nights, it had some very fancy parts (e.g. glass elevators), the rooms were a good size, with fantastic views of the Hong Kong border. The lobby atrium was nice.... more

Rating

S3980SHsusanc, wrote review 04/07/2019

A great Hotel

We have stayed in this hotel 10 times over the past 12 years. We continue to stay here because of the service and location, very close to the railway station and shopping centre. This time we had an E... more

Rating

noami88, wrote review 03/07/2019

Mar”19 Golf trip

This is a moderately dated hotel; location is near train station with local mall. No frills hotel and limited amenities. It’s fine for very short stay. Some upgrading and revamp for restaurants would... more