Overall excellent, with a few minor glitches
18/09/2018 Jim A,
My reservation was for a room with two queen beds. Upon check-in, I discovered that I was assigned to a room with one king size bed. I advised the front desk and a rollaway bed was promptly ordered. B... more
My reservation was for a room with two queen beds. Upon check-in, I discovered that I was assigned to a room with one king size bed. I advised the front desk and a rollaway bed was promptly ordered. By the time the rollaway bed arrived in the room, I discovered (on my own) that the sofa in the room was, in fact, a sleeper sofa and the rollaway bed was not needed.The TV remote that was in the room operated the volume on the TV, but not the power on/off. I advised the front desk and a new remote was in the room by that evening. The replacement worked fine.I advised the front desk of a wet spot on the carpet near the window. I could not determine if that water was coming from a leaky window or a leaky air conditioner. I was told that maintenance would investigate further. I do not know what steps were taken, if any, to correct this problem, because I only noticed it the day before I checked out. less
Joshua G, General Manager at Best Western Premier Plaza Hotel & Conference Center, responded to this review
Dear Jim A,
Thank you for choosing to stay with us. We appreciate your feedback. I would like to apologize for the inconveniences you experienced during your stay with us. I am glad that we were able to resolve them. We hope to see you again.