Disappointing unsolved noise complaint
14/10/2019 Jerri S, Ocean Shores, Washington
Teenagers running on 1st and 3rd floors pounding on doors. Police were called, we were all arrested including parent only to have more start up again two hours later. Management knocked on wrong door... more
Teenagers running on 1st and 3rd floors pounding on doors. Police were called, we were all arrested including parent only to have more start up again two hours later. Management knocked on wrong doors looking for their parents. It was horrible. We tried to seek help in the morning but desk couldn't offer us a solution except to say they evicted them. less
Joshua G, General Manager at Best Western Premier Plaza Hotel & Conference Center, responded to this review
My sincerest apologies. We had a bad situation with another guest and their teenage children. Yes, the police were called and the situation was eventually resolved. But not before many of our guest had been bothered by the noise that was caused. Our desk agent handled it as best they could under stressful circumstances. I am sorry that another guest ruined your stay.
I'm not sure what the desk could have told you in the morning beyond the information they offered. It is not our place to give out details of issues other guests have. There is no solution to be had in a situation like this other than for us to apologize for the other guest's actions.
If there is anything I can do for you, please don't hesitate to reach out to me at the hotel. Again, my sincerest apologies for the inconvenience and noisy night.