Best Western Premier Plaza Hotel & Conference Center

On 9/12 I stayed at this property for a bit of time being a tourist. all was well until I came back to the hotel after having a long day being a tourist, to find no maid service was completed. In speaking with the front desk the attitude was just deal with it. My family purposely stays at this hotel because of the way we are treated. I was given some clean towels toiletries and some coffee. It was stated that they did not have to clean the room as I did not ask them to. As I was scratching my head over this statement, I was told to deal with it. In consulting management the next day, The same thing was mentioned. The management di give me a credit for $58.50. As I travel for a living I stay at a multitude of hotels, I have never been treated like this and will never again. With the pandemic that is going on you might think that any business would take your business. For me it is just to easy to stay elsewhere. Which is exactly what I intend to do. The hotel property in it self is ok, The staff including management needs to review their Guest/ Customer policy. less

Super clean, and nice. Best quality best western hotel I’ve stayed at, and I’ve stayed at many all over the US. This place had very friendly staff that were able to help me with my luggage since I was alone, and had my infant son with me. It would have been impossible to pack my luggage around without their help. less

I booked a room online for $130 and ended up paying $182, which they will not adjust. Would be less angry if it wasn't for the lumpy, uncomfortable beds, scratchy linens, horrible pillows, and teeny tiny bathroom. On top of all that, the hotel is so poorly built that the people walking over me sounded like they were stomping across the room all night. In the halls, doors slammed until at least 2 a.m., and resumed at 5. When the upstairs folks stopped stomping, the toilet flushed, and it sounded like a water main had burst into my room. I don't think I slept AT ALL. And breakfast??? What a joke! Stale bagels and unripe bananas, cold cereal and weak coffee. UGH! This hotel is NOT what I expect from Best Western lite, much less BW PREMIERE! No Premiere to be had here, folks. Save your $ and go elsewhere. less

The staff were helpful and the check in was quick.The rooms were very nice. The breakfast was good with Egg and Ham croissant or breakfast burrito. Good fresh coffee. Everything was very clean. Long walk from parking to the room. less

Stayed one night in a pet friendly room, which you could certainly tell with a distinct musky odor of animals. Room was fine, bathroom was small, but had a Keurig and met the mark. Cleaning crew needs to step it up though as the smell is a little overwhelming and there was hair over many surfaces, especially in the bathroom. Overall it served it’s purpose. less