Worst BW EVER - DO NOT STAY HERE
We are Diamond Elite Members and travel for work and make BW our first choice always. This hotel was OVERPRICED for what they offered. I feel that they did a little price gouging for the large event i... more
We are Diamond Elite Members and travel for work and make BW our first choice always. This hotel was OVERPRICED for what they offered. I feel that they did a little price gouging for the large event in town over the weekend. The price clearly did not meet the amenities being offered. Every staff member that we were in contact with were rude and didn't know what the term Customer Service meant.
We have stayed at the property for the past 10 years.... I won't be staying here in the future and will take all of friends and family with us.
VERY DISAPPOINTED in our stay! less
Joshua Goshorn, General Manager at Best Western Premier Plaza Hotel & Conference Center, responded to this review
Dear Christa M,
Please accept our sincerest apologies for your recent stay with us. While we are short staffed and working as hard as we can, that is not excuse for not receiving great customer service. I will be using your feedback to retrain my staff to that fact. We truly appreciate that you have chosen us for the last 10 years. I understand this was a bad experience, and we would love the chance to make it right in the future if you would choose to stay with us again. We have posted bonus points to your rewards account as an apology.
Wishing you safety and health,