Pros far outweigh the cons
Pros -Great location for the messe halls, being an easy 10min walk away. Excellent bar & restaurant staff, very good food in the restaurant and at breakfast, good shower.
Cons -Single rooms have a ver... more
Pros -Great location for the messe halls, being an easy 10min walk away. Excellent bar & restaurant staff, very good food in the restaurant and at breakfast, good shower.
Cons -Single rooms have a very small bed and those terrible soft German pillows. Temperature in the bedroom is difficult to control. Same utterly useless toaster at breakfast for last 4yrs!
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A L, Verkaufsleiter at Best Western Premier Parkhotel Kronsberg, responded to this review
Dear Johnfcooper,
it is a great pleasure reading that you enjoyed the hotel breakfast, that you are pleased with our customer service and that your room was to your satisfaction. How nice! Thanks for your kind words!
We are very sorry that you were unsatisfied with our pillows. Please contact next time our front office team: we have a big choice of pillows - even some pillows that are harder.
We have different room categories for single use. Our smallest one is 14qm big. We also offer rooms in the Business category for single use. Those rooms are 24qm big and have a Queen Size bed. Maybe you will be happier, if you book a Business oder Deluxe room next time? We also offer rooms in Deluxe category. Please contact us, wie will explain the differences between the room categories to you! You also can visit our homepage: www.parkhotel-kronsberg.de. There are some pictures to all of our different room categories. We will pass on the information about the toaster.
Thank you for bringing your perceived negative experience.
We hope to welcome you back to our hotel again soon.
With kind regards
Family Bock
Hotelmanagement