18/12/2017 patachon2017, Brussels, Belgium
In the area of the SPA, the user is supposed to be naked below his bathrobe. Even the jacuzzi is in the SPA area! I checked on the website of the hotel. Contrary to what I was told during the check ou... more
In the area of the SPA, the user is supposed to be naked below his bathrobe. Even the jacuzzi is in the SPA area! I checked on the website of the hotel. Contrary to what I was told during the check out, the "bereich ohne textil" is not mentioned on the website. The reservation for massages is not treated by the reception. It's up to the customer to do it by email. We sent an email to the SPA. There was no answer. It was once there that we learned that there was no more room for us! An answer to our email would have a minimal courtesy. Were we informed correctly that we would have canceled our reservation. less
Jennifer M, Gästebetreuung at Best Western Premier Park Hotel & Spa, responded to this review
Dear patachon2017, thank you for your feedback. The opinion of our guests is very important to us in order to be able to constantly improve our service.
We are very sorry that you didn`t receive an answer of our SPA Team. Of course that should not happen. Your suggestion regarding our homepage, we use as an opportunity to revise the information that the sauna area is to be used without clothes.
We hope that we still get the opportunity to convince you of our quality.
Your team of the Park Hotel & Spa