Best Western Premier Park Hotel

Tried to load my stuff in my car before my last day of conferences. Three of these guys sitting there talking. No one asked if they could help me with a cart or anything. I said I wanted tog eat into my car to load my items- no offer of help. Worse- one asked if I wanted to walk down there to load my items on! I said I have 5 items I was hoping you would pull my car up! Finally they did. I paid $180 per night at this hotel, and this is what I got?? less

Upon arrival we were greeted by very friendly staff in the parking garage giving us the option of valet parking. We gladly excepted and proceeded inside. Staff at the front desk were also very friendly and personable. Once we returned from our ball we were both a little tipsy and my girlfriend wanted a picture in front of the lobby stairs, but no one was around. A staff member from the front desk, without hesitation, came over and took our photo. Great photos at that! We then proceeded to our room and did what most intoxicated people do and overslept. Of course this happen to be during the time change and we had actually slept till checkout. I called the front desk and explained, they happily let us know we could stay till 1. It was a great trip that involved a little bit of irresponsibility and was handled respectfully and professionally from all the staff who worked that day/night. less

For location alone -- right on Capitol Square within walking distance of great restaurants, shopping and the University of Wisconsin -- this Best Western Premier is highly recommended. However, when you add in the incredibly professional and friendly staff and a beautiful renovation, I do not want to stay anywhere else in Madison. less

I had an absolutely lovely room--very large, extremely clean, and very fresh and modern feeling. The staff couldn't have been nicer. The people at the front desk were gracious and helpful, making sure that I got exactly the room that I wanted. I had a pretty view and the hotel is in an excellent location. They made my business travel feel like a vacation. less

The front desk staff continually made errors with my work credit card, making the check-in and check-out process take 20+ minutes. They refused to take responsibility for their error (entering the # wrong and losing credit card authorization from) and forced me to cover their error with my personal credit card. THEN, at 11:00pm when I was asleep, I got a call on the hotel phone that there was a woman at the front desk saying that a person with my first name was her roommate but she didn’t know her room number. The woman was extremely drunk and incoherent, so the front desk was trying to find where she was supposed to be. I did not know the woman or have a roommate on my trip. I was very alarmed by the situation and felt unsafe after telling someone I was in my room alone. The desk staff said they called everyone in the hotel with my first name looking for a place for this woman, which I find extremely unprofessional and inappropriate. less