First class hotel - great staff
03/04/2019 prm78, Houston, Texas, USA
I was a bit worried when I saw the Best Western was a bit distant from most of the classic touristic areas of Batam. However, after we settled in we greatly appreciated the quality of the hotel: very... more
I was a bit worried when I saw the Best Western was a bit distant from most of the classic touristic areas of Batam. However, after we settled in we greatly appreciated the quality of the hotel: very well furnished and maintained rooms, polite and very helpful staff, great recreational facilities, excellent breakfast buffet and very low price. The gym is first class, large, and with a great view when you are on the treadmill, so unusual in hotels who so often put the gym in a small windowless space. Our room had a great view over the lake area, perfect for relaxation or quiet working. The sky bar is pleasant (though a bit noisy with the road traffic). Regarding the location, actually no problem, as it is easy to get a cab to the malls (only 100K rupiah) or, during the day, their shuttle.
One issue though: why no shuttle in the evening?? less
Toto_CM1, Manajer at Best Western Premier Panbil, responded to this review
Dear Valued Guest,
On behalf of Management and staff of Best Western Premier Panbil, we would like to thank you for trusting your stay and for sharing your experiences with us. We are really glad to know you had an enjoyable stay and to know our facilities are guest-satisfying.
Delivering services and products which meet guest-expectation is our objective. We believe all of the little things we do will help us to let your experience is an exceptional one and it is a pleasure to know that you are satisfied with our service. We will pass this review to our team to encourage us to serve our future guests even better.
I personally thank you for your feedback and we are looking forward to welcoming you back in the near future.
Best Western Premier Panbil