Love the location, ambience and facilities but a little bit disappointed with the service.
Love the location and ambience. It's not far from Batam's Hang Nadim Airport & Batam Centre Ferry Terminal and near city centre too, but the area around this hotel is so greeny and calm. They also off... more
Love the location and ambience. It's not far from Batam's Hang Nadim Airport & Batam Centre Ferry Terminal and near city centre too, but the area around this hotel is so greeny and calm. They also offer free sport facilities such as bicycle, gym and swimming pool.
I slept at the deluxe room. It's good, spacious, clean and have beautiful view.
The service is almost excellent. A little bit disappointed they didn't pick me up from the airport, even though I already requested it to them, but they directed me correctly how to get a taxi at the airport though, I don't know if it because of this pandemic some of their services are not working, but some of their staff are very helpful. less
Best Western Premier Panbil, Revenue Management at Best Western Premier Panbil, responded to this review
On behalf of our entire team, I would like to apologize for not exceeding your expectations. Our hotel values your feedback and aims to provide our guests with a safe and comfortable stay. While COVID-19 has caused us to make amendments to our hotel’s services and offerings for your safety and wellbeing, our hotel continues to look for ways to improve our guests’ stay. We appreciate you providing insight on what we can do to better meet your needs going forward. Please know that the health and safety of our guests remain paramount, and as such, we were among the first in the industry to roll out standards and best practices to enhance our cleaning protocols at the start of COVID-19. Our hotel prides itself on embracing BWH Hotel Group’s We Care Clean™ initiative, and our trained staff are committed to ensuring the highest cleanliness standards recommended by the Centers for Disease Control.
Best Western Premier Panbil