Bad experience
15/04/2019 Escape67397639774,
We booked 2 rooms with clear instruction to have connections rooms or side by side because we have the small children with us.
We got 2 rooms in 2 different stories. Totaly unacceptable!! We spent al... more
We booked 2 rooms with clear instruction to have connections rooms or side by side because we have the small children with us.
We got 2 rooms in 2 different stories. Totaly unacceptable!! We spent all the nights 6 persons in same room!!!! less
Catherine_Marais, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Guest,
I understand your annoyance, nevertheless, as you know, because we show you thereservations received by the hotel from your agencey. Instructions with connecting rooms has never been received by the hotel and we inform you at your first stay, that the hotel did not have triple on the same floor.
Although this problem is not inherent to the hotel, we offer you breakfast for 6 people.
We tried to find another hotel answering to your expectation, but no hotel have availibitlity with your request.
And at your departure, inform you again, that for your next stay, few days after, we informed you that the hotel would not have triple on the same floor, so you were inform of the situation. At your arrival, you still requested for 2 triple triple connectiong rooms, in spite we inform you 2 days before, we did not have triple connecting rooms on the same floor and you took and occupied the 2 rooms during your two stays.
I am sorry that the hotel did not answer to your expectations and of course, if we do have a solution to get rooms on the same floor, we would do it, it is not in our interest to provide a bad service and bad experience to our guests.