Best Western Premier Opera Faubourg

Arrived and entrance and foyer quite pleasant. Normally Paris hotels have compact entrances. Checked in fine and up to room. Think I got upgrade but should do as diamond card holder. Good start. 2 days before we came I phoned to ask for flowers in the room as it was our wedding anniversary. I was told to phone back and speak to housekeeping when they were in!! That is not a good approach to your customers. However, I then got an email asking how they could make our stay better - great I thought, I would ask for flowers. THERE WAS NOTHING in the room. Why send those emails when you don't action? When I asked reception about this, they were really unhelpful, said nothing could be done and the chap verged on being rude. I think they should remove the sign they have in the reception - see photo Room was tired - 500. There is s large gap around door leading to outside fire exit. Tap in bathroom was loose. Bedside table chipped. Holes in fabric ceiling with sellotape over. Bathroom also generally tired. Room was quiet though. This is somehow rated as 4 star but to be 4 star you need quality rooms with excellent customer service. This is a safe 3 star and nowhere near 4 star. I have had better service in 2 star hotels. Normally I get free water left out and a couple of chocolates (as diamond member) - I had to ask for water and no chocolates. It's a small thing but goes a long way. Conveniently located for Gare du Nord and also Opera, where u can get to most places from. There are cheaper better hotels than this - I have stayed in a few, some were Best Westerns. less

すぐ裏手にカルフールがあり、少し上に行けばパン屋さんもあり、便利でした。 ココット皿に入ったリンゴのオーブン焼きと、2日目の朝食にでたクロワッサンのフレンチトーストは特に美味しかったです。チーズ2種＋α、ハム6種、ベーコン、ソーセージにヨーグルト3種。ジュースも3種と、かなり充実していました。正直、ホテルの朝食は全然期待していなかったのですが、とても満足しました。（パンはパン屋さんで買いたかったので、あえてホテルでは食べていません。）お部屋は全体的に清潔感があり、照明の上に帽子の飾りがあったりしてオシャレでした。ツインをシングル利用したのでスペースは十分でした。 お部屋もオシャレです。すぐ近所にある、川江号子という中華屋さんがいつ通ってもすごく並んでいたので、次行ってみたいです。ホテルのスタッフの方も親切で紳士で、とても気持ちよく過ごせました。次回も利用したいです。 The room was clean and fashionable and the staffs were very kind, polite and gentle. I enjoyed the breakfast. Happy to stay here. There was a super marcket just around the corner. It's 20 mins walk from Game de Nord. Good location. less

Perfect accommodation for our 2 night stay in Paris, close to the Opera house and walking distance to many restaurants, museums and galleries. Room was small by Australian standards but beautifully decorated with a small balcony and a well appointed bathroom. Would definitely recommend to others to stay here. less

We were made to feel very welcome on arrival, very friendly man on reception who arranged to have our cases brought to our room. We had room 508 on the 5th floor....spotlessly clean, a lovely balcony overlooking one of the longest streets I have ever seen...Rue Lafayette. The bed and pillows were so comfortable plus a lovely bathroom with good shower. Decided not to have breakfast, so cannot comment, as we wanted to make an early start to visit Sacre Coeur before it became manic. Taxi was booked for us and arrived within minutes, and because there was a problem with the lift, the lovely man at reception assured us our cases would be brought from the 5th floor to reception on our return and kept in the luggage room. On our return we collected our luggage and another taxi was ordered for us to go to Gare de Nord.. 5 mins drive away..Once again arrived in minutes and the friendly concierge put our cases in the taxi for us. We would definitely stay here again and the location was great for restaurants, Galeries Lafayette, plenty of buses even on a Sunday, and a mini Carrefour just around the corner. Small bar and lounge with colourful seating in the lobby area. less

A 3 day visit.the second day actually there was a fight between hotel stuff and the people in the room next door. Then the next day as we try to return from breakfast the elevator is broken.so we have to use the stairs(as instructed by an announcement in the door elevator).when we return for a middate siesta the elevator is still out of order.i asked reception when it will be fixed and the reply was that they are waiting for the technician.so 6 floors thru the stairs.just to find out that the room was not cleaned and the towels not replaced. Then after 45 minutes we are waken by a knock on the door asking if the room has been cleaned.so no info from the cleaning stuff but at least we got new towels. We go out at 17:30 the elevator is still out.we have to return 15 minutes later because we forgot the umbrella so third time for me up 6 floors. And then we return around 8:30 to get some jackets for the night.i go up to get them and the wife stays at the lobby.But she has to use the bathroom so asks for a wc in ground floor.just to find out that there was a service elevator THAT OTHER GUESTS ARE USING. What kind of management has a hotel with 6 floors,one elevator and no service agreement so a technician will be there after 4 or 5 hours? What kind of management tells 70 and 80 year old people to use the stairs when another elevator exists? What kind of management tells only some of the guests that another elevator exists and not all the guests? What kind of training best western provides that the hotel stuff does not update 4,5 and 6 floor guests that another elevator exists? less