ROBBED DURING STAY - Hotel not to be recommended
17/05/2017 paulalexander1, Moscow, Russia
I WAS ROBBED DURING MY STAY: Valuables stolen out of room amounting to 4.500€. Management denies every responsibility eventhough no physical break-in traces were found / our room was the only one targ... more
I WAS ROBBED DURING MY STAY: Valuables stolen out of room amounting to 4.500€. Management denies every responsibility eventhough no physical break-in traces were found / our room was the only one targeted / rooms are not lockable from the exterior / housekeeping reacted suspiciously after being asked if they had seen anything irregular (hastily whispering after losing sight of us). The hotel management argues that, due to the key card reader not showing any suspicious key-card movements they can not be held responsible - eventhough the hotel staff uses physical keys to enter the door and therefore can not be tracked.
These hints support the assumption that the hotel staff had something to do with the burglary. The management is not at all cooperative with handling the issue and keeps stating that - as no traces were found - they are relieved from every liability.
The reception even stated that these incidents happen on the regular.. Not good!
ONCE AGAIN, I RECOMMEND TO AVOID THIS HOTEL. less
Catherine M, Manager at Best Western Premier Opera Faubourg, responded to this review
Dear Mr Bures,
Once again, I am very sorry and apologize for the trouble during your stay.
We understand it is not a pleasant experience at all.
Reception staff from night and day try to do the maximum to organize the investagations with the police Department.
I will transfer you the information and the return from our Legal Department.
To open the door, no mechanical key can be used, so all lock opening can be tracked.
These incidents did not happen, fortunatly, regularly.
Investigations always goes on with the Police Department and as soon, we will have more informations, we will transfer you by email.