Please do not visit here. They will up-charge you then disregard you.
We’ve stayed at this hotel before but on our mini honeymoon we were charged $250 smoking fee and neither of us smoke or smoked in the room. When we called we were disregarded with no resolution. We ex... more
We’ve stayed at this hotel before but on our mini honeymoon we were charged $250 smoking fee and neither of us smoke or smoked in the room. When we called we were disregarded with no resolution. We explained that there must have been some sort of discrepancy and if they could check to be sure they had the correct room. After a long drive a break was much needed but now we regret taking it here. Unfortunately In this pandemic with people dealing with enough no one wants an outrageous price that they did not occur . Please do not waste your money less
Will Adamo, General Manager at Best Western Premier NYC Gateway Hotel, responded to this review
For the safety and welfare of our guest the hotel is 100% non-smoking. The hotel's website as well as other online booking sites clearly state we are a non-smoking hotel. Upon check in we have all guests initial our non-smoking policy and have signs in all guest rooms with the penalty for smoking in the room. Once a room is reported of smelling of smoke, it is inspected and verified by two managers, before we charge the guest. The room then goes through our deep cleaning process and remains out of service for a minimum of 3 days, before we are able to safely rented by the next guest. We take careful procedures to ensure the room is clean and fresh, as the next guest inhabiting that room may have medical conditions, such as Asthma. The hotel's policies and procedures were adhered to with inspecting your room at checkout.