Okay but check in must be improved
01/02/2019 Nomad C, London, United Kingdom
When I checked in I was given a room in which the front door keycard didn't work so I wasn't able to get in my room. It took 4 separate trips downstairs to the front desk for them to "fix it" by upgra... more
When I checked in I was given a room in which the front door keycard didn't work so I wasn't able to get in my room. It took 4 separate trips downstairs to the front desk for them to "fix it" by upgrading me to a better room. At one point they even told me someone was going to fix it and I could go get dinner. I came back and nothing had been done. It's pretty pathetic they couldn't deal with a simple problem like this in a professional manner and instead made me waste a couple hours trying to force them to fix it.
As for the room itself, it was clean, comfortable, and modern. The hotel's free parking was great if you have a rental car and the location is right in the middle of anywhere you would want to go. less
BWPremierMuscat, Guest Relations Manager at Best Western Premier Muscat, responded to this review
We sincerely apologize for the inconvenience that you have experienced during your stay. Regarding Room Key card Issue, please accept our sincerest apologies and be assured that we have done the needful with the concerned departments and personnel responsible. We hope that you consider staying with us again in the near future.