this is a confortable hotel
To book 4 rooms I haved to do it under two different reservations because in a single try the web page won't allowed me to do so. compared with my first two stays at first the breakfast was very good,... more
To book 4 rooms I haved to do it under two different reservations because in a single try the web page won't allowed me to do so. compared with my first two stays at first the breakfast was very good, now they are only limited to two options wich are not that good, they say its because the pandemic but I have been in bigger resorts and food is never limited. after my vacation end I took another room and things where very different if you decide to pay with dollars your room is going to be expensive because they minimize the price per dollar, I ordered some food at the restaurant and by mistake I ordered two can cokes witch I asked to be cancelled and they just say no, you say is only a coke but this is not because of that.. its because the personel attitude, so if you make a mistake in something there be prepared for a discussion with them. less
Eugenio Villarreal, General Manager at Best Western Premier Monterrey Aeropuerto, responded to this review
Thank you for your review. Our breakfast right now is "Grab n go" due to the Pandemic, this mode help us to have a better social distancing and give you a breakfast in a safer way. When you pay in another currency that is not pesos, there is an exchange rate. We are sorry for all the misunderstanding, ofcourse you can cancel the cokes, the waiter was only asking for some minutes so he could ask about this, because the cokes were already in your room, then he tried calling back to your room and nobody answer. We hope we see you back in the future. Take care, keep safe, and enjoy the holidays.