Didn't meet my expectations
22/05/2017 Victor P, Corbin, Kentucky
No soap in the room, A/c did not work properly. After reporting again, someone finally checked the soap dispenser. I was appalled that a Premier Hotel would offer the cheap looking soap dispensers i... more
No soap in the room, A/c did not work properly. After reporting again, someone finally checked the soap dispenser. I was appalled that a Premier Hotel would offer the cheap looking soap dispensers instead of the upgraded bath amenities. No addtional soap (except the small facial/hand soap).. while in the shower I discovered that the soap dispensing unit is not working. I used my wife's body gel. After reporting, they still didn't fix it. After repeatedly complaining about it, it was fixed finally. Breakfast attendant never acknowledged our presence, she simply collected the breakfast coupon (we had to pay for breakfast)... The rooms didn't offer any make up remover wipes or any extra touches. A disappointment less
00gc, General Manager at Best Western Premier Miami International Airport Hotel & Suites, responded to this review
Dear Victor P,
I appreciate your feedback, and I am sorry we fell short of your expectations in more than one way. Please accept my apologies for failing to give you the outstanding guest experience you should have had at this time. We hope you will consider staying with us again the next time your travels bring you our way for a much better stay!