Best Western Premier Masqhotel

The rooms were well equipped, the bed was comfortable and thank you to the cleaning ladies for doing such a good job. The desk staff were welcoming enough and helpful. Parking was available and secure. However the room decor was, frankly, sombre and horrible! The carpet everywhere was a mottled dark grey with greige walls and lots of black finishes. We found the whole space depressing. All was freshly decorated but what a shame that they didn't use an interior designer with a bit of flair and taste.Only the bathroom was light and bright but be aware that the bath is set very high and difficult to access. The breakfast room might normally not have been a problem. But it was a bank holiday weekend and there was a scrum every morning and social distancing was impossible. The willing staff were run off their feet trying to keep everything topped up. In comparison, the rest of the public spaces were large and underused in comparison to the eating area. less

We booked into the hotel for one night and ended up staying an extra night as we loved both the hotel and La Rochelle so much. The staff are really helpful and it was reassuring to be able to park our car somewhere so secure. We would definitely recommend staying at the hotel. less

The hotel is well located, clean and comfortable. CAUTION!!! They don't ask anyone for their COVID certificates and the common areas are small and cramped. Be careful with the breakfast schedule since social distance is not respected and anyone can enter. The hotel parking lot is shared with another property and it is a real mess. People occupy more than 1 place when parking and nobody watches that the rules are followed. It is narrow, impractical and very poorly organized. The reception service has the classic French style ..... Don't expect a smile or a good deal, because they won't give it to you. less

The hotel is located very close to the fort and all other attractions. Away from the noise and hustle bustle yet very close to all the attractions and key facilities like the Gare / forts, Restaurants etc. (within 10 min walking distance) Clean rooms with all amenities provided a very comfortable stay. Great for family stay. The staff are very helpful and English speaking. They provided suggestions for what to see / visit, where to eat, and activities that could be interesting for the children. less

Amazing location Amazing staff Excellent parking Excellent facilities Amazing spotless hotel Please ignore any bad reviews this place couldn’t of been any better Thanks for the free coffee 100% will be returning less