Best Western Premier Marina Las Condes

I find it impressive how the BEST WESTERN PREMIER hotel lowers its quality standards to the maximum and its attention to the transit passengers of the residences, despite the fact that services are being paid through a reservation like any other, the room is extremely cold, with 1 dirty fleece blanket, torn towels, disgusting food, very reluctant service, no kettle or coffee maker in the room nor any amenities. They knock on your door very loudly for each meal as if it were a jail, and they treat you as if you had committed a crime, my trip in particular was for work. And I travel a lot and would never recommend or stay at a BEST WESTERN! After this terrifying experience. Not 2 stars for this HOTEL. BestWesternHotel2000 Bestwestern #bestwesternpremiermarinalascondes #bestwestern #bestwesternpremier #hoteles #residenciassanitarias #hotelesdetransito less

Although the hotel is clean, nice, comfortable, it has the worst internet that I've ever seen. I called a few times to check why it was so horrible, but the managers not only completely disregarded the quality of internet, they had the stones to say that nobody else was complaining. To be fair, I was sent here by the Health Department of Chile in what they call "Sanitary Residence" of 5 days, after arriving to the country. The thing is you have to stay in your room and are forbidden to get out for 5 days, that's why good internet is important. To put matters into perspective, From 6 am to 10 am there is enough internet to send a few emails and get some work done (20 mbps), after that, and I imagine because most of the passengers wake up and use the internet, you'll be looking at about 1.2 - 4 mbps, not ideal by any standards. less

We arrived on the Friday easy checkin and very well greeted in lobby. The staff are very helpful and went out of their way to help where needed. Upon arriving we were not knowing that our 2 night stay was about to be a 5 night stay as on the day before checking out as our cruise was to be the next day it was canceled due to the Coronavirus, the ship was not allowed to dock. We had to stay 3 more nights till we could get a flight to the USA to return to Australia, Best Western understood this and we thankful stayed another 3 nights and enjoyed the city. less

We really enjoyed the three nights we spent in this lovely hotel. Our room was very spacious, very clean with great supplies included. Buffet breakfast had a nice variety of both hot and cold food including lots of fresh juices, fruit and breads. The lobby restaurant/ bar was handy after long days of walking and touring. Staff throughout the hotel were most helpful and friendly. Front desk staff gave us valuable suggestions for places to visit and things to do. There was always someone who could understand English. The pool and other facilities were well equipped and in an interesting section of the hotel. Only thing I found was that the pool and hot tub were both too cool. Was also difficult getting in and out of the hot tub with no railing since I have had both knees replaced. We walked for miles every day and really enjoyed our visit to this interesting city. It was a $25 - 30 -40 minute cab ride from the airport and $30 return trip which was easily arranged at the front desk. Would certainly recommend this for your comfortable and enjoyable stay. less

Large modern hotel situated in the Business district. Comfortable and clean rooms and pleasant helpful staff. The hop on hop off bus stops opposite the hotel so if you are only here for one or two days it is a good base from which to do your sightseeing. Not much in the way of bars and restaurants in the vicinity so we used the hotel bar lounge Nero for food and drink in the evening - reasonable value for money bearing in mind that you are in big hotel in a capital city. less