Best Western Premier Marina Las Condes

We were unsure where to stay outside of the city in Santiago and decided on this hotel. We were so happy with our choice. The location was walking distance to restaurants, pubs and a grocery store.The breakfast was wonderful and the staff were helpful and friendly. I would stay here again and again. less

Not the best experience. Infrastructure was nice and modern, the face to face service was excellent (as would be expected of any hotel in this rante), but there were major downsides: Internet was not working, cleaning service was spotty, they gave me a room right beside the elevator despite having many rooms available, changing rooms was a challenge less

I am staying in the hotel due to CoVid restrictions as a transit passenger. I paid for my stay which includes three meals daily… these meals if you can call them that, are distributed at 10:00 , 15:00 and 22:00 hrs a timetable that may be acceptable for people who come from the Americas unfortunately far too late for European passengers. I feel the hotel has discriminated against customers that have used the chain services in other locations with very different service, this is unnecessary and unacceptable. The food provided is insulting! less

I find it impressive how the BEST WESTERN PREMIER hotel lowers its quality standards to the maximum and its attention to the transit passengers of the residences, despite the fact that services are being paid through a reservation like any other, the room is extremely cold, with 1 dirty fleece blanket, torn towels, disgusting food, very reluctant service, no kettle or coffee maker in the room nor any amenities. They knock on your door very loudly for each meal as if it were a jail, and they treat you as if you had committed a crime, my trip in particular was for work. And I travel a lot and would never recommend or stay at a BEST WESTERN! After this terrifying experience. Not 2 stars for this HOTEL. BestWesternHotel2000 Bestwestern #bestwesternpremiermarinalascondes #bestwestern #bestwesternpremier #hoteles #residenciassanitarias #hotelesdetransito less

Although the hotel is clean, nice, comfortable, it has the worst internet that I've ever seen. I called a few times to check why it was so horrible, but the managers not only completely disregarded the quality of internet, they had the stones to say that nobody else was complaining. To be fair, I was sent here by the Health Department of Chile in what they call "Sanitary Residence" of 5 days, after arriving to the country. The thing is you have to stay in your room and are forbidden to get out for 5 days, that's why good internet is important. To put matters into perspective, From 6 am to 10 am there is enough internet to send a few emails and get some work done (20 mbps), after that, and I imagine because most of the passengers wake up and use the internet, you'll be looking at about 1.2 - 4 mbps, not ideal by any standards. less