Not great for English speaking travelers
05/09/2018 cbsmba, Hanover, New Hampshire
The property is adequate. The room was clean. I had constant problems with the WiFi. There were no adapters of any kind, even a USB port in the room. (I arrived there from Brazil where there were ... more
The property is adequate. The room was clean. I had constant problems with the WiFi. There were no adapters of any kind, even a USB port in the room. (I arrived there from Brazil where there were adapters and even a converter built in.) There are no English speaking channels on the TV.The staff was pleasant and tried to be helpful. less
Claudio Bastos B, Director General at Best Western Premier Marina Las Condes, responded to this review
Dear Mrs. Lyn,
First of all, we want to apologize about the incidents mentioned on the survey feedback.
Unfortunately during his stay we were doing TV channels change to HD, so we did not have channels in English, we sincerely regret what happened.
It should be noted that in this hotel we have a large number of English speaking customers, which is why we have several adapters for their use.
These issues are very important, and push us to work harder to correct and improve our service, so we can offer memorable stays to our guests.
Every day, the hotel industry has become more competitive, and details like this one are against our best efforts to achieve the difference among our competitors.
My best regards