Best Western Premier Marina Las Condes

This hotel was a great choice, subway, shopping malls, supermarket all close by. Beautiful parklands surrounded by the mountains. The staff went out of their way to be helpful. I would definitely recommend this hotel.. less

First the pluses: - WiFi works well. - Fairly close to Parque Arauco. And the negatives: - Fit, finish and cleanliness are sub-par. Lower even that a traditional North American Best Western (see pics for examples) - Air conditioning doesn’t work even after three days of requests to fix it. Writing this while I wait for the tech who was “sent immediately” - Sub-par service. For example, I asked at front desk “could I pick up a bucket of ice, or have one sent up? (No ice machines on floors). Response, “go ask at the bar.” I wait at bar with no staff for a few minutes and give up. - Tiny rooms. You have 4 feet on each side around a king size bed, and that’s it. - None of the “little things”: no free bottle of water. No USB charging ports. No real desk or workspace. Long story short, there are far better hotels in Santiago. Don’t believe the reviews on this one....not a chance they’re real if my experience is typical. Pics are filthy thermostat that doesn’t do anything, and the edge of the tub. less

Room is clean and simple. Bed very comfy and the hotel is located in the heart of Las Condes. Gym is quite complete with everything you need. Breakfast is quite poor tho, not many options. There is an indoor swimming pool if that is something you value in a hotel. less

The hotel is located in the modern district of Santiago, close to the metro station. Metro is important as we think it is the quickest mode of transport in Santiago due to big traffic jams. The drive from the airport takes about 30 minutes. The transfer arranged by the hotel costs 30,000CLP. The official airport taxi price is 24,000 CLP from the airport and 21,000CLP to the airport. This is chain hotel with good Best Western standards. So the rooms were clean. The breakfast was really rich – with big selection of dishes, including some hot dishes, however the majority were sweet products (fruits, cakes, pastries, jams etc.) , as in many places South America, Staff was very friendly and helpful but our greatest thanks are directed to Ms Christina from reception area !!!!!! We stayed in this hotel twice, and the check-in when we arrived the second time was very short. As once our flight was very early, we have got a quick breakfast prepared for us before opening the breakfast room and this breakfast was even adopted to our dietary limitations. less

The property is adequate. The room was clean. I had constant problems with the WiFi. There were no adapters of any kind, even a USB port in the room. (I arrived there from Brazil where there were adapters and even a converter built in.) There are no English speaking channels on the TV.The staff was pleasant and tried to be helpful. less