So I write this review with mixed feelings. On one hand, there was nothing wrong with the room. In fact, it was beautiful. The location is great and the hotel is very charming. However, there was so m... more
So I write this review with mixed feelings. On one hand, there was nothing wrong with the room. In fact, it was beautiful. The location is great and the hotel is very charming. However, there was so much lacking in the service, that it makes me regret booking our WEDDING NIGHT there. My husband made the reservation about 3 months before our wedding. They knew it was our wedding night. I called the day prior to remind them we will be checking in late (after the reception) and obviously, we walked in to checking in a tux and a wedding gown. So they knew it was our wedding night. For a hotel that charges 250$(!!!) For one night, I expected more. Some rose petals, maybe wine? At least some sign or aknowledgment??? Nothing. Regular room. No special welcome. Yes, the room was nice, but for such a ridiculous price tag, I expected so much more. They didnt even include the breakfast. For comparison, on the night before the wedding I stayed at the Hilton downtown. For half the price, and when they found out it was my wedding the next day, the upgraded the room to a river view suite, gave us 2 vouchers for their very fancy breakfast, and brought wine to our room with a hand written card. That was the service I had expected on our wedding night. Very disappointing. less