Horrible Noise, Misleading Price
Beautiful hotel. Booked it for a birthday "treat". My husband and I just wanted a good night's sleep after the frustrations of getting little sleep at home with 2 small children. This hotel was person... more
Beautiful hotel. Booked it for a birthday "treat". My husband and I just wanted a good night's sleep after the frustrations of getting little sleep at home with 2 small children. This hotel was personally recommended by close friends. After cancelling a reservation at a less expensive hotel and making a reservation here, we were given a beautiful room with breakfast 'included'. However, between the hours of midnight and 2 am, we had non stop noise (kids yelling in the halls, slamming doors, people standing and conversing outside of our door). First, we walked out and addressed the noise. After another few minutes, we called the front desk. They told us they would handle it but excused it with "a family that just checked in". Finally, around 2am, things died down. But, honestly it was beyond frustrating that the one thing you hope to get at a nice hotel (sleep), was constantly interrupted. Next, when we went down for breakfast the next morning, we were only given "vouchers" in the amount of 10/ piece when almost every meal on the menu was over that. So not only did we pay extra for the room to include breakfast, but we ended up paying even more once we got there. Beyond misleading.
After calling and speaking with the hotel manager, she told me she'd "check into things" and call me back the next day with a solution. Never heard back. Will be elevating this to corporate. No excuse for not getting rest when you paid $225 for a room. less
Spinnenweber, Owner at Best Western Premier Mariemont Inn, responded to this review
Thank you for taking the time to review the hotel and I apologize that you did not have a good experience during your stay. During your initial contact with my General Manager, she did apologize and offer a resolution which you declined. We needed additional time to research your proposed resolution, but this review posted before that time. My General Manager has tried to reach out to you since then with no luck so I will be trying to contact you myself shortly. I’m disappointed with the timing of this whole situation and how it has unnecessarily escalated. This is extremely rare for us. I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.