Best Western Premier Maceio

This hotel is in a very good location and the breakfast is excellent. The hotel’s design is a little weird because, in order to ensure that most (all?) rooms have at least a partial sea view, very few of them have a full sea view (and the partial view for a lot of the rooms seems very slight). The rooms are a good size though, even if the decor seems a little dated. The maid service is poor, however. We were there for seven nights and every morning at 9 or 9:30 a.m. we left and put the “please clean room” plaque on the door. Every day we returned at 3 p.m. or later and not once had the room been cleaned. Once, when we returned at 3 p.m., we went out again and specifically asked at the Front Desk that the room be cleaned. When we returned again at 5 p.m. the room still hadn’t been cleaned. Why bother with those little signs for the door if the housekeeping staff doesn’t pay any attention to them? Super annoying. When you come home from a long day at the beach, the last thing you want is to get to your room and find that it hasn’t been cleaned and you will need to leave the room at some point when (if) the maid finally shows up. Shockingly poor. The internet worked okay (speed varied quite a bit) but I had to constantly reconnect my laptop for some reason. Warning to English-speaking guests: Maceio doesn’t get many American tourists and none of the Front Desk clerks we encountered could speak English. So you better know a little Portuguese. Don’t bother learning how to ask them to clean the room in Portuguese though — they won’t pay any attention to what you say no matter the language. less

The hotel is very good, well located but it doesn´t offer beach service. This was the only thing I wasn´t satisfied with..we had to go to other beaches that offered chairs, umbrellas, good food etc.. It is extremely clean and the staff is always ready and friendly to help at any time. It was my birthday and I got a beautiful and delicious cake! Breakfast is wonderful and I did not miss a thing..Strongly recommend this hotel. O hotel é otimo bem localizado apenas um detalhe, não oferece cadeiras ou guarda-sol na praia. Tivemos q ir p/ outras praias..foi meu unico descontentamento. Hotel muito limpo, e o pessoal educado e pronto para ajudar a qqr momento. Era meu aniversario, e a noite mandaram um lindo e delicioso bolo no quarto. Café da manha maravilhoso, sem nada faltar. Super recomendo!!! less

It was the best decision to come back to this BW for my new visit in Maceió, no wonder the best hotel in the city by far! Location is prime, the beach is just across the street; the pool and facilities on the rooftop also allow you relaxing time (sauna, game room, bar and kids' corner are there too). There are many room categories and handicapped people can count on one especially adapted for them - that indicates respect! The corner suite is very large, fully equipped, with a large and comfortable bed, and plugs all around. The bathroom is also very spacious, amenities are generously offered. Internet works well and all over the hotel, except for the frontal zone on the pool area. Reception is most kind and attentive, so is housekeeping, always there for you and with a smile! The only area the hotel needs to work on is really the restaurant! It'd be wiser to have more options for dinner and more appealing ones, to attract guests to stay and eat in, not out! Also mentioned in my previous review, breakfast should have a more appealing presentation, it all looks just put there without care! There is too much bread, too little fruit, not so many regional products; and juices are all watery, taste like absolutely nothing! All in all, really the best place to stay in Maceió, no doubt! less

Excellent location a few meters from the beach. Perfect service starting from check-in until check-out. Clean with big rooms, bathrooms and beds. What you need you will find in your room (from cable TV to iron, except ... an hair dryer). Breakfast dangerous ... too good!!! less

Great hotel with good and friendly service. The rooms are big, clean and nicely designed. The location is perfect-the beach is just across the road. There is a free WiFi but it doesn’t always work perfectly! The breakfast is ok, but take into account that it’s a typically local Brazilian one, so there are no vegetables, salads etc. We would definitely stay here again! less