Best Western Premier Maceio

İ didn’t expect a hotel like this ... as a Hilton Diamond member i know the best hotels in the world ... but this hotel .... my god .... the best of the best !!! Everything is perfect... friendly personal everywhere... Reception... bar ... restaurant... room cleaning ... perfect ... no other words for it ... i stayed 7 nights ... i didn’t find 1 little mistake... profesional is the key word here.. location also very good in Maceió... this hotel competes very, very easily with the best Hiltons and Sheratons in the world !!! less

Excellent service and installations! Personnel always receptive and competent. The room is well design, comfortable and clean. Breakfast has many kinds of general and regional food, including an on the spot tapioca. It has a nice gym as well as a decent game room. Location is awesome! Excellent restaurant where you can service yourself or order from the good menu. less

We always choose this hotel whenever we come to Maceio because of the over-the-top service and the clean and luxurious facilities. It is close to the best beaches and restaurants. We have stayed here several times. less

This hotel is in a very good location and the breakfast is excellent. The hotel’s design is a little weird because, in order to ensure that most (all?) rooms have at least a partial sea view, very few of them have a full sea view (and the partial view for a lot of the rooms seems very slight). The rooms are a good size though, even if the decor seems a little dated. The maid service is poor, however. We were there for seven nights and every morning at 9 or 9:30 a.m. we left and put the “please clean room” plaque on the door. Every day we returned at 3 p.m. or later and not once had the room been cleaned. Once, when we returned at 3 p.m., we went out again and specifically asked at the Front Desk that the room be cleaned. When we returned again at 5 p.m. the room still hadn’t been cleaned. Why bother with those little signs for the door if the housekeeping staff doesn’t pay any attention to them? Super annoying. When you come home from a long day at the beach, the last thing you want is to get to your room and find that it hasn’t been cleaned and you will need to leave the room at some point when (if) the maid finally shows up. Shockingly poor. The internet worked okay (speed varied quite a bit) but I had to constantly reconnect my laptop for some reason. Warning to English-speaking guests: Maceio doesn’t get many American tourists and none of the Front Desk clerks we encountered could speak English. So you better know a little Portuguese. Don’t bother learning how to ask them to clean the room in Portuguese though — they won’t pay any attention to what you say no matter the language. less

The hotel is very good, well located but it doesn´t offer beach service. This was the only thing I wasn´t satisfied with..we had to go to other beaches that offered chairs, umbrellas, good food etc.. It is extremely clean and the staff is always ready and friendly to help at any time. It was my birthday and I got a beautiful and delicious cake! Breakfast is wonderful and I did not miss a thing..Strongly recommend this hotel. O hotel é otimo bem localizado apenas um detalhe, não oferece cadeiras ou guarda-sol na praia. Tivemos q ir p/ outras praias..foi meu unico descontentamento. Hotel muito limpo, e o pessoal educado e pronto para ajudar a qqr momento. Era meu aniversario, e a noite mandaram um lindo e delicioso bolo no quarto. Café da manha maravilhoso, sem nada faltar. Super recomendo!!! less